there the worse people dnt use them they overcharge and take advantage on the truck driver
they came to tow my truck tow me 15miles in lesss then 1 hour and charge me a min of 4hrs@$650 plus’s a hook up of $150 that’s understandable and fiss fee another $150 what ever that is and $700 call out fee made it a grand total of $3600 in less then 2 hours at the most
i think us truck driver we are in the wrong business
1tow a week and we have a paycheck worse towing ever Do Not Use them ask for Prices Before proceeding.
Fast and friendly service. Thank God for all of the first responders. Wrecker drivers have to be on the front line of trauma and help people in dangerous circumstances with most customers. 3:30 AM is a bad time to be on the side of the road.
If we could give a zero start it would definitely apply to this company. Our 26ft under 26000 box truck was stuck on the side of the road after the driver slid off the road. Apparently someone requested this tow company from what they said. Law enforcement was on the scene. When we called Garrett’s they stated that they had a truck already on the way. So we gathered that law enforcement requested them. When we got the final bill, they tried to charge 4k!! The truck wasn’t submerged or flipped over it was only stuck. It was drivable after being pulled out. Its hard to explain so I’ll attach a picture. When they sent a break down of charges they charged us for a medium duty and large duty town truck which was highly unreasonable! Apparently they are not regulated when it comes to Incident Management so they can tack on all kind of unnecessary fees and say that it was necessary. They tried to charge us $500 for a supervisor to come out and take picture on her phone! So when we spoke to the owner of the company to let him know the prices were unreasonable, he called his office and then called us back. Said “ a mistake was made” and took off only $800. To put it into perspective this box truck has been pulled out of deeper places with a F150 truck. However we are from another state and wasn’t able to get to the truck and crew. We made a complaint with TDLR among other things. From reading the reviews this appears a to be a pattern. And the first thing they say is we really gave you a discount. Please!
I had a very good experience with Garrett LaGrone wrecker service. They were punctual, quality and dependable service. I appreciate this business for helping us, Garrett delivered as promised without any problems. Thanks Garrett.???
Very fast, efficient, professional, and courteous.
Upon arrival the wrecker driver wasted no time getting the car loaded and getting us on the road to my destination. Highly recommend.
I had gotten a tow from I don’t even know where I was to an auto zone in Carthage. They were pretty quick for it being 8 at night and the driver was very knowledgeable. Hands down really good service and I’d recommend again.
Jordan was the best. They showed up in 15 minutes. Highly recommend. Very happy with the service Jordan provided. We are from out of town and had to call. Highly recommend.
I had an accident and I called them. They brought a truck that was too small to pull my truck out of a ditch so they had to get a second truck. After they pulled my truck out they towed it about 15 mi back to Carthage and then charged me $1,045. They are way too expensive and I do not recommend them.
Man, Garrett's is my go to towing company. Any time I've been in a pinch in town they have shown kindness and a helping hand, if you have to choose a tow company, let it be Garret's, they are an absolute blessing and the owner is a good man!
I tried to use this business. I call for a tow and was told 30 to 45 min. An hour and a half later I call and was told 30 to 45 min the driver was held up at another tow. Another 1 1/2 hours later told the same thing. I had to keep call in to find out what was going on and it was a broken record. Finally had enough after 5 hours of 30 to 45 mins we'll be there I finally called Action towing and they were there in 25 min to get me to a shop very nice and professional people at Action towing. Highly recommend Action but if you want to wait all day call Garrett's
This company went above and beyond to help us when we needed a tow. Definitely our superhero when we needed one the most! Thank you for your excellent customer service and caring heart!
Charged me 450$ for 6 mile towing my truck. Spend more time for not having blocks . Almost ripped off my license plate. The price I been told it’s after discount. How much I would pay I afraid imagine.
We've used them on multiple occasions and every time they are quick and professional. They really care about their customers and make sure to only charge you for services rendered.
HORRIBLE!! I got stuck In mud charged me 350 to drive 2 mins down the road. Then when I got there my bumper was almost completely RIPPED OFF! Then would not come down on price after damaging my truck.
Absolutely crooks. My truck broke down and the Carthage PD pulled over and offered assistance. The officer was nice enough to call a tow company since I was not from the area. Well Garrett wrecker came and towed my truck for me. I told the driver where I needed a tow to. Once he is hooked up to my truck he informs me he has to take my truck to their yard. He charged me $350. I only paid $375 to another company to tow my truck from Carthage to Nacogdoches the same day. I called the Carthage PD and was informed they should have took my truck anywhere I wanted. The owner tells me that the Carthage PD does not know the law. He knows the law.
I wouldn't advise anyone to use this towing company, they hooked to my truck with out me telling them to proceed and sat on the side of the ride for three hours just to charge a outrageous fee and when I start to come to their business to discuss services they moved my truck in the process busting my oilpan and cause other damage and leave my truck on a lot without chocking or setting brake allowing it to roll freely. Do your self a favor and look else where!!!
This place got me started in the towing business. It's a great business if your needing a tow, or in a wreck! They even move storage buildings, and tow away junk vehicles!
Hi I would like the people of Carthage and surrounding area know something about Garrett's Wrecker Service Carthage. One Sat. I was in Carthage and my car broke down . I called Garrett's Wrecker Service Carthage and asked to have my car towed to my mechanics shop. Well they had to send a young man from Clayton to get my car and tow it about 12 miles. Well, the cost was $150 , double of what the charge should have been.Yes I probably should have called another wrecker co. but did not know who else to call. Anyway I will never use Garrett's Wrecker Service Carthage again for any reason. I don't need his kind of business, of cheating old folks just to make a little extra money. I told his driver I would never call them again. Hope you don't call them either. How someone can do that to a person is beyond me. So please just call someone else when you need towing.
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