Really wish they would stop driving down my damn driveway at 2,3,4am looking for a vehicle. ALL of my damn cars here were paid in cash... every single of of them. Next call will be Kaufman County Sheriff... Stop Trespassing on people property
When my car broke down on the way to work this company saved me!! They were fast getting to me and so courteous 💖 the office staff was amazing. This company will be my go to for family and friends!!!!!! ❤️❤️
I must say this company is not the greatest, starting off with the customer service you receive from the very unwelcoming office staff. And when the appointment was made to get personal items out of the vehicle, they never discussed that they would just toss everything into a bag…including ashes of my stepdad. That is just disrespectful when I told the office staff on the phone where they were located.
This place is just awful…plain and simple. They come and take your car and won’t even allow you to get your personal belongings out of the car. I would never recommend this place to anyone!
First off, to be considered a five star business you must do what's right as a professional business. A friend's car was repoed by them at my house. In the process the driver lowered his tow rig to low and crushed some of my driveway. I reached out to them and they asked for pictures and nothing was done, blew me off. I guess running around and destroying private property of people who have nothing to do with the repo is a great business practice of there's. How would you feel if it was your driveway? Guess I will have to let the attorneys handle this one. In my eyes, not a stand up business.
Company came and towed a vehicle, off of private property. Having no entry code to gate, proceeded to enter behind another vehicle ( Illegal by Texas Business & Commerce Code §9.609) for “repossession” although vehicle has been paid off for multiple years, throughout which employee seemed to make fun of “not making payments” on paid off car. When contacted, were informed that it was due to out of date registration despite not receiving proper notice. Employee proceeded to drag vehicle with brake still engaged through parking lot. When confronted with their mistake the alibi was fear for life. Staff is unprofessional and lies about interactions to inflate their defense, lenders who use this service beware of shady practices.
Went to pick up my car....first noticed they took my plates off..had to wait over an hr for the driver to bring them back...because he kept them in his truck...then realized the back bumper was hit. Woman there tried to tell me we did it.....also all my gas was gone ...so someone drove it in the 3 days they had it....Lil things were also taken from inside....do not trust this company!
They come and steal your vehicle behind your back with all your belongings in it and don't let you get your stuff back they're nasty people I was at Walmart one day I seen this poor old lady going to Walmart to get her prescription she comes out to find out To find out they stole her vehicle with all of her stuff in it and she don't know what happened where it went and it's crying in tears now you tell me How these can be good people when they take People's belongings They're the same as thieves
Star was very nice... I understand its a recovery company but not to allow a person to get important belongs out there vehicle knowing you will not be open til Monday when it the weekend . You never know if they had meds that is needed daily. That was my problem with the company. Even the police tried to call to get my belongings out. I could not drive off in the car when you got it lifted up in the air.
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