O'Reilly Auto Parts in
Bay City (TX)

Awesome employees and always kind 😁 and don't pressure you to buy things you don't need

After calling multiple other stores in the area with no help I called oreillys in baycity and they went above and beyond to help me out and even called me the next day to check on me 10/10 recommend

Stopped in for a few items and was met by a very friendly and knowledgeable staff that quickly pointed me int he right direction without being too pushy or overbearing.

They helped me with my check engine light. Very nice.

Employees are always friendly and very helpful. I will always choose O'Reilly over any other place in town. Staff is knowledgeable and doesn't try to sell you stuff you don't need.

Very knowledgeable staff. They ordered my parts for me and received them at the time I was told

I have a friend who has a car that has major engine problems.....I changed her oil 3 weeks ago and we checked it and it was bone dry, no signs of leaks under the car, but looks like coming from around the gasket, and she has white smoke coming out the tail pipe,I assume from water in the oil. The two employees we talked to were extremely kind and courteous and recommended a couple of mechanics that wouldn't cost and arm a leg and a lung to repair. This was my first time dealing in this O'Reillys and I was very pleasantly satisfied with their attitudes and customer service.

Walked in this morning and just like the other posts customer service was terrible. The lady that is a manager couldn’t reply to good morning and acted like I was an inconvenience by being there. Definitely not a way to bring back customers.

Helpful employees but the item I bought can't be returned. That was the only negative thing I could say about my recent visit.

Extremely nice staff. Helped us out when they really did not need to. Not just good employees but good people.

Customer service here sucks. Got to the store at 8 on Sunday right at opening. Was literally walked around without a single word said to me. One employee had air pods in and when I said hello twice no answer just walked around. After about 10 minutes was asked what I need. I explained and she yelled at someone in the back and said “can you handle this”. Another woman came out and was confused on how to help me. Just a pointless experience all together. And I was the only person there. I’d hate to see the help given when it’s busy.

If I could give 0 stars I would! They have the WORST customer service! They don’t bother to help you.. there’s a lady that works there, she is so rude. She was not helpful AT ALL! This is not the first time it has happened. My father and other friends have had an issue at this Oreilly with customer service. I will take my business elsewhere! AUTOZONE WAS SOO HELPFUL! It did not took them even a minute to give me what I needed! Oreilly didn’t want to help me!

Always have what I need in stock. Good friendly service, fair pricing considering how the cost of everything has skyrocketed now that we have Joe and the Ho.

They were very kind. I went for wipperblades and a gentleman who didn't even work that day put them on for me and even made sure I was 100% satisfied

Those people really go the extra mile to really help you get the right part, product, ect. Right as I walked in she didn't hesitate to show me what I needed. Great people

The guy that checked me out made sure to ask me if I had everything I needed, made conversation that was decent and explained things to me without making me feel dumb. Turns out he was a manager. Hope he stays because this store actually helps and don't make you feel dumb as a woman with no knowledge!

All I've used in the past year is oreilly..Good prices, easy web page, which is really why u get 5 stars. I do it all online now, so much easier

Always speak to Donald when possible. The man is not your typical auto parts store employee. He’s a Gear head so he doesn’t ask if your vehicle is 2wd/4wd when you’re looking for a part.

The tall pines we're fantastic. The sites seemed few and bathroom a short walk from sites. The old Mission and family dwelling we're interesting. Unsure what else you can do there besides camp

Good auto parts. Always have someone to help. They don't have your part, they will get it for you. Never had to take a part back.

This is my first experience with this AMAZING TEAM! And they didn't even need the serial numbers to get the part we needed. I was blown away! Thank you for your Knowledge and Support. The price was very reasonable for what I needed.

I called up there about 30 minutes ago tosee about a pitman arm and idler arm for my '86 pick up and the girl who answered told me they don't exist. Even had someone else to look and they even said the same thing...I called the oriellys in brazoria and 1st try pulled them up named of the multiple brands they have them in and even gave me prices. BAY CITY WTF!!!! apparently y'all need new staff members who actually know what they are doing. 😡😡😡

My car broke down on the road and I coasted into their parking. An employee of the store, Donald, came out and looked at my car. Told me what the problem was, and had the part in stock. He also told me how labor intensive it was going to be, and even called a local repair shop (Coastal Automotive) and asked if they could look at my car. They helped get me fixed up and on the road. Knowledgeable and helpful!!

Byyyye Felicia....... Jk. I go in here everyday. They treat me like family. Whether Im helped by Don, Carlos, Billy, or one of the many other employees, I always get great service.

Don is a fricken moron ,he is rude and doesn't care about anyone but himself.He cant keep employees there he runs them off! Only one there by the name of Jen who seems to know more than Don ,he needs to be replaced if the store ever wants to be profitable

Friendly service. Fast. Good prices. They will help diagnose issues. When injured i could not replace rear window hydrolics, DON did for me. They are good for the community.

Assistant Jason wouldn't honor a sign that been up since May. When I stated I would be calling the corporate office and the store manager he just shrugged and said that's fine. You would think he would've addressed the issue, but they lost a sale and I went elsewhere.