Drake's Towing & Service in
Madisonville (TX)

Showed up fast, got the job done. Great communication and friendly guy (Brandon?). He saved us Lot of time!

Drake’s saved me when I ran out of gas on the highway just outside of Madisonville, and I could not be more thankful. When I called them in a panic, they sent someone out with fuel within 15-20 minutes and had me right back on the road. Everyone was also so nice and helpful, and the price was super reasonable. I cannot recommend Drake’s enough!

Got my driver out of a bind for a fair price.

11/17/2015 Very Rude,Disrespectful,clueless Lady who has zero humanity Receiving phone calls on the 936..Number. Lady can’t let you get your stuff out of the car.She talks to people like trash.I don’t understand why this towing company is tolerating her ill behavior representing them. Avoid doing Business with this kind of people, they will ruin your day. .

Only reason for a 2 stars is the great service and response from the tow truck driver. Otherwise would havr only been a 1 star rating. The tow driver spent over an hour with me to see if we could get the car running but to no avail. Had the car towed to their shop and told the tow truck driver that I felt it was fuel related, due to the way the car was acting on the freeway. For close to two weeks, everytime I checked on the car, was told that they didnt k ow what was wrong with it. Once again, I asked them to look at it being a fuel problem, and was told more than once that it wasn't. Finally after almost two weeks and no further along then when the car first arrived, I had the car picked up, taken to another shop and within 30 minutes was diagnosed as a bad fuel pump. So for the tow and undiagnosed problem - right at $650. $250 for the tow and $400 for their "diagnosis" of, '"we don't know what's wrong with it"

Quoted one price for the tow and charged another. My daughter's car broke down, she called them for a tow to their garage. They quoted her one price and charged us another. Asked them to change the alternator, they said they could for $1050.00. They claimed BMW alternators are expensive. I sourced one for $150.00. they said they would install it for $250.00. So $800.00 later when they were finished. I was 2 hours away from home and they had me.

So grateful to Ricky and the team at Drake's Towing! My daughter broke down 100 miles from home and had her car towed there in the middle of the night. (her friend in Houston picked her up and drove her to her destination) The next morning, Ricky went to work right away and had a new alternator installed by early afternoon. They provided fast, professional service and were sensitive to our time constraints. The price was fair and the service was top-notch. My daughter will be able to pick her car up as soon as her Houston errand is complete. Thank you SO much for taking care of this for us, Ricky!

Driving from OKC to Houston and our car broke down. They got us in and out in less than an hour. Great service! Very nice staff, very nice, clean place!

Best Service after hours.Towed my big truck also Gave me a ride back to Madisonville Tx. Drop me off at the Best rated hotel and let me know on all the best rated restaurants. Also the service manager in the Diesel shop was very helpful and nice to deal with. Very very helpful operation. Good people all around. Been all over the US and not this was not the first time a truck went down. Just have to rate Drakes at the top in all service areas. Give them a call. Thanks Drakes

Exceptional Service on a Sunday Night! I had car trouble on a Sunday night and called for a tow—Brandon was absolutely amazing. He arrived quickly, was professional, friendly, and went above and beyond to make a stressful situation much easier. I couldn’t have asked for better service. Highly recommend!

My semi was stuck in a ditch, and they came to help me. The lady who took the call and the 3 men that came were all very prompt, courteous, and professional. Can’t ask for more in a potentially very disastrous situation. If you ever find yourself caught in a bind and need such a service, then you should call them. Can’t recommend enough!

I got a flat tire in a small town, on my way to work and roadside service gave me an estimate of an hour for service. However, Brandon from Drake’s Towing Service came out in less than a half hour and changed my tire! Brandon was professional and very courteous. He added air to my spare tire and explained everything as he was changing the tires. He even showed me how to examine the wear and tear on my tires. While I was waiting for service, I prayed and asked God to send someone kind and helpful, and He sent Brandon from Drake’s Towing Service!

Our truck broke down along with staging equipment for tour; and Hunter the tow driver went out of his way to insure we made time deadline for show. I Definitely recommend this company. Absolutely 5 stars. Hunter you are the man!!! Thanks.....

Called at 10am for an alignment. Woman said they have availability at 11am and it'll take an hour. I scheduled the appointment and got there at 10:45 am, 15 min early. They went out at 11:30am, 45 later and the gentleman said they go to lunch at 12. So I could wait or come back after lunch to continue to wait further. I told him the thing is I waited 45 min already. I scheduled it at 11 so it would be done by noon and I could get to work. The place was not busy from what I could see. So needless to say I won't be going back that was very unprofessional and them not valuing the time of the very people who keep y'all in business, somehow.

I don't know the dispatchers name nor the tow guy that came to help me out in Huntsville, TX today (1/10/25), but I am TRULY grateful for their kindness. I cried so hard because I felt the year just started & here it is again, something else happening to me. The woman on the other end of the line continued to reassure me, "we're gonna get you some help!" I even told her how uneducated I was with directions & she made me feel better by letting me know she was clueless with directions as well until she began working there. THEY FOUND ME! The man pulled up. He was a handsome, tall, Caucasian man & he continued to ask if I was ok. I guess he could see my red eyes. I had been trying to move from Austin to Dallas in my little car by myself. I even have a few items in Houston, so my car was SUPER PACKED! This man helped me rearrange a few things so everything could fit. I'll NEVER forget the kindness that was showed to me when I felt I couldn't take another hit. I will DEFINITELY recommend ANYONE I know in the area. Thank you! 😊

Drakes was able to come tow my car pretty fast after it broke down in Madisonville. It was really late and I had to be in Dallas the next day. The driver Brandon arrived right on time and was super fast loading and unloading my car. It was past 1am when we arrived at the service center and he waited until my Uber got there. Highly recommend Drake’s towing if you’re in a bind.

Their customer service is amazing! Our vehicle broke down on our way home from a wrestling tournament & we were stranded in Madisonville. We live in Dallas and they went out of their way to get us tow truck with an extended cab so we could ride in the tow truck and not have to take an Uber home. Brandon was our driver and he was the friendliest guy you will ever meet and a blessing! I highly recommend Drake’s!

Drake's went above and beyond to help me and my wife with our RV. They came and towed us to our destination. The driver also pointed out a low tire and advised us on where we could get it aired up. Really appreciate their effort and professionalism.

Drakes Towing offered excellent services on Friday, Nov 29th. I has a flat right before entering Huntsville Tx. The driver was there in 30 mins. I had told AAA I had a spare and was sadly mistaken. No spare and its 7pm at night. The driver towed me to Huntsville, dropped my car at tire shop and got hotel overnight. The next morning I was back on the road. Thank you Drakes for having compassionate drivers who treats the customer with utmost care in stressful situations. So happy you are AAA vendor. #AAA #Drake Towing

Was told the driver would be there in half hour which ended up to be 3 hours. We had to ride with him and were unable to get the seat belts to work. His average speed was between 70 and 80 on a two lane rd. Not a comfortable feeling. We would not recommend this company for any kind of service.

TLDR: If you are using a voyager card. call drakes first, not voyager. fast, friendly and helpful. I was in a work fleet vehicle and after 2 hours of the "official" way of getting roadside assistance I looked up the closest on my own. Not only was Drakes shop only 17 mins away, they also took voyager payments, and even after hours they worked with me through the lengthy process. 10/10 would recommend

These guys were so great. I got my work truck and trailer stuck in this East Texas sand out in the country. Bobby and Doug came out in about an hour and got me right out. They even stuck around for another 30 minutes to make sure I didn't get stuck again while dropping my cargo. And they didn't charge me extra for that time just sitting around. Friendly, professional and knowledgeable. I would use them again but hope I never have to.

Brandon at Drake’s Towing was wonderful!! Can’t say enough enough to show my appreciation for him and Drake’s. Stranded on the side of the highway in the middle of the night, he towed my vehicle and brought my family 2.5 hours away to our house. In addition, he had great communication throughout the process; setting expectation for when he’ll arrive to the car, confirming addresses, providing alternate options, explaining each step of the process, and carried a great conversion throughout the ride. Definitely would recommend them!

They helped me with a same day appointment, diagnosed the problem, ordered needed parts, quoting a fair price and made a new appointment at the beginning of the week to complete the repairs. Friendly, clean and efficient. We had another cause to take Drake's up on their great service today, they fixed us up in only a few minutes diagnosing the problem and finding a simple fix, thank you.

Drake’s deserves 10 stars! My car broke down on 1-45 and fortunately for me, Triple AAA contracted with Drakes to pick me up. The driver got to me on side of the freeway in record time and from there took EXCELLENT care of me! Once at the shop, the team quickly identified the issue and then were able to secure the part in just a few hours. Meanwhile, the ladies in the office made me feel right at home, they helped me find a place to stay, drove me to my hotel and even gave me some excellent dinner recommendations. The next morning my car was fixed as promised for a reasonable price and I was back on my way. Kudos to my tow driver, Andrea, Beverly, Louis, Jeff and everyone else there whose names I have sadly forgotten because the entire team made me feel extremely safe and secure. THANK YOU For your kindness and great service! This is a great example of Texas Hospitality. I live in Dallas but would absolutely consider making the drive to Madisonville for repairs!

I had a problem with a load after loading I'm over 2700 lbs on the back. So I called mr. DRAKE and his son. Brought the rotators out and picked up my 64k track, so I could stretch out my traile 10ft. And it moved 8400 pounds, off the back. If I had scale I probably could have just done 6ft but better to be safe, they rock, friendly and professional and no.1 safe with over 40 yrs. It's nice to deal with honest hard working owners.

This is a great company with great people. My semi truck turned on the side due to a snow storm in Texas. My leasing company scam me on my insurance policy. So my truck wasn’t covered and I was left to pay the tow bill. They worked with me on the payments even doe they could have took my truck. I appreciate Drake’s Towing and thanks again for helping me out.