I highly recommend Doug's wrecker service. I only had to wait to 10 minutes for Tracy to come tow me. He was very friendly and knowledgeable. He told me all about the business and owner's. They are veteran owned. Owner Rena was warm and welcoming. She reassured me they would be able to fix my car with no problems whatsoever. They even offered to drop me off at the towns square to shop while I waited and pick me up! Can you imagine? What amazing service!
First off I am two to three months late writing this review but, I just have to leave one since the world often shines light on bad and rarely the good. I was heading to base in San Antonio when I caught a flat tire and I called a few tow truck companies and many were closed or busy. I then called Doug's Wrecker Service & that's when my day started to get better after being stranded for almost an hour. Tracy showed up grabbed the car safely he also stayed on the phone to help me navigate directions in an area that I am unfamiliar with.
I am not sure the amount of miles that he drove me to get me where I needed to be but, I do know that he took me THREE different tire shops to find an awkward tire size that no one had in the area. Not only did he drive me further than I am sure he had too he called the next day and made sure I was safe!!!! He was very kind well spoken and just a great human being.
Although I was stranded and took up a lot of his time after his initial service was complete he simply did not give up until I made it to safety. I can not express enough how grateful I am for you sir. I pray you continue your deeds and that the Lord watches over you! People deserve recognition for their kind acts and I applaud you for your kindness. Thank you!!!
Best,
Dr. Buckner
Yesterday, my wife and mom were stranded on the side of the road in Madisonville with a broken down Navigator. After calling the tx roadside assistance number, who helped nothing, they luckily managed to get ahold of Doug’s. And all I can say is “thank you so much “ to Brandon. This guy showed up when nobody else did. Not only did he handle the vehicle professionally, but he made sure the two most important women in my life made it to a highly populated and safe area. He recommended and took my truck to a trusted mechanic, and even though it was a miserable day, I was able to pick them up and get them home safely. Thank you for hiring great people. And thank you Brandon for being a professional and a gentleman.
Tracy went above and beyond for me. I was driving back home out of state and he made me so comfortable by finding me without hitch, letting my big old dog ride with him, and recommending the nicest auto repair shop. He was so kind and really went out of his way to make sure I was taken care of.
I can not say enough good things about Tracy with Doug's wrecker service. We were stranded on 45, headed from Houston to Dallas this past weekend. He was able to get us safely to a shop that was able to help determine the issue. He also checked on us a couple times after to see if we need any additional services, had any questions about the area and just to ensure we were doing ok. You can tell he's got a lot of pride and a heart of gold. I would recommend Doug's time and time again because of Tracy's efforts alone!
Best tow company I have ever used. After trying some many companies he was the only one that could get the job done. Tracy went above and beyond for me. He even waited with me till my ride came after I dropped my car off at a near by shop to make sure I was safe!
This man was an angel in disguise!!! He tried to help us get off the side of the highway and was goin to drop our truck off at the dealership and take us to a hotel! He truly went out of his way to help us. Thankfully we were able to get our truck back running and on down the road! I’d call him from Dallas for a tow if I needed it!
I can’t thank Tracy from Doug’s Towing enough!
He came to help me when I was in distress with my car. He tried jumping it, but when that didn’t work, he went the extra mile to help push my car and make sure I was okay before leaving.
He was patient, kind, and genuinely cared about my situation.
I was recommended to him by the Madisonville police, and now I see why—they couldn’t have sent a better person.
Highly recommend Doug’s Towing -
OUTSTANDING service! We had a blowout in our camper today while on the interstate, and our jack wouldn't work. We walked to a nearby store. Doug's Wrecker Service was there working on another call, but he drove to our truck and camper to let us use his jack! He was SO kind and generous. He volunteered his time to help us! He was definitely a God send as we did not know what else to do! Thank you very much to Doug's Wrecker Service!
Tracy with Doug’s Wrecker Service saved our family’s cruise!
Transmission went out on our way to Galveston from Dallas. I used the Google machine and struck gold when I called Doug’s Wrecker Service!
Tracy arrived and was loading our car into his flatbed, and allowing us to continue to Galveston, in less than 30 minutes!
We were able to squeeze into another car of family members following us and made it on time to board the ship!
Very good price for the super fast tow but he also orchestrated a drop off with Cindy at C&D Automotive (who was also great) for repairs. Coordinated things on the backside with Cindy without me, so it was (pun intended) smooth sailing when we got back!
Definitely would not have made our cruise without Tracy since I obviously couldn’t leave our car on the highway shoulder by itself, but his quick arrival allowed us to get on our way knowing it was being handled. Then he went above and beyond by helping coordinate with Cindy / C&D Automotive.
Thank you for all of your help Tracy / Doug’s Wrecker Service, I appreciate you!
We were on our way home when we blew out a tire on our trailer. Tracy went above and beyond to find us a tire and change it for us on a Sunday afternoon. He was so helpful and very kind. Definitely recommend!!
Amazing service! My tire shredded on the highway at night, and they were there to tow me. Originally the Buc-ee's was where I wanted to get the car towed, and they told me that Buc-ee's was off limits. But, Brandon, the guy who towed me, was able to pull some strings to make it happen. He even put my spare tire in for free! Thanks again to Brandon, really came in clutch.
I’d give ten stars if I could. Not only were they quick to answer my call, they were able to tow my vehicle about 100 miles and work with me on the price! Tracy was super awesome he was very understanding, patient and kind, he even helped me get to my meeting just shy of being on time, after dropping off my car. Thank you so much for making an immensely stressful situation just a little less chaotic, my husband and I greatly appreciate all your help last week!
Super fast service even on a Sunday
The gentleman helped with my wheelchair and made sure it was secure, Helped me find the one mechanic that was open on Sunday. Friendly family style service.
My daughter was stranded on the side of the road in the middle of nowhere. I called Doug's Wrecker Service and a truck was dispatched to her location immediately. The driver was professional and helpful. He even gave his number to my daughter and asked her to text it to me (her dad) in case I had any questions. I highly recommend this company.
Billy saved us today on highway 45 ! We waited over 3 hours for another tow company and when I called
Doug's they were there fast ! The price was great for a long tow and if I ever get stuck again I'd use them over and over !
I was driving from Houston to Ft Worth when my vehicle broke down at Buc-cee's. I called Doug's wrecker service and within 10 minutes Billy showed up. Very friendly and professional. I could not have been happier with the service and the towing charge was very fair!
I was driving from Houston to Dallas and my water pump blew. Thankfully I was at the Madisonville exit at Bucee's. The Bucee's manager referred me to Doug's Wrecker Services. Billy arrived within 15 minutes. He drove me to the only mechanics shop in town that was open. They determined it was the water pump, but they could not have the auto part for two days, and informed me that my car would be ready in five days. That was not an option. Billy towed me to my Dallas car dealership. He was great! It was worth every penny.
If I could give 0 starts, I would. Called in around 9pm on 8/1/18, my car cut off while driving down 45N. Called in to get a quote. Man on the phone was rude and impatient. I am not familiar with the area and he sucked his teeth and sighed loudly as I tried to give him directions as to where I was. When I told him I was pulled over on 45N and had just passed Buc-ee's about 3 minutes ago that wasn't good enough. A state trooper came (thankfully) and was able to give me my exact location. I finally began to tell him the address of the location to take my vehicle. He wouldn't even let me state the full address before giving me a price quote of $250 more than the only other tow in town. I didn't say a word, I just simply hung up in his face. I suggest whoever was working quit their job and find something they actually like to do. The experience and customer service was atrocious. When someone is stuck on the side of the road the last thing they need is a case of the a** from the tow truck company. The only other tow truck company in this town gave wonderful customer service and turned a nightmare into a better situation! I hardly ever write reviews, but I thought I'd take my time to write this one and let others know of my experience.
My husband and I were traveling from Oklahoma to Houston when we hit something in the road around 3am. We called Doug's and they rescued us within 30 minutes. Billy was the tow truck driver and he couldn't have been more of a blessing. Not only did Billy tow our car to their yard, he ensured the safety of our entire family by taking us to a hotel, helping us unload all our luggage there, and giving us directions and advice for our next steps and the people/places who could help. Billy was amazing and had a smile on the entire time he was with us. He went exceedingly above and beyond his "job", made us feel safe again, and even had our two littles smiling. We are incredibly grateful for Billy and Doug's Wrecker Service.
My husband was traveling on Sunday from Houston to Ft. Worth on Hwy 45 when he started to feel a vibration. He was able to pull off the Hwy & then noticed a flat tire. We are new to the area & didn't know who to call but we found Doug's Wrecker Service & gave them a call. So glad we did. They came & picked up my husbands truck & the next morning towed it to Discount Tires so that we could get a new tire put on. Doug's Wrecker Service was fast & the price was reasonable and the person who came out was very friendly & knowledgeable. Couldn't thank them enough!
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