The cashiers straight ignored me while trying to buy something I was standing like a idiot for 10 minutes and they were just on the phone and computer like they didn’t want my money
I ordered some parts yesterday unfortunately they weren't there but they got them delivered at 7:00 a.m. the very next day. On top of that they went the extra mile to make sure I had what I needed and I was well prepared. It's been a very long time since I have discovered an auto parts company such as this that actually cares about their customers and wants to help. Thanks so much guys I really appreciate y'all! Y'all now have a lifelong customer! God bless
Always friendly and knowledgeable. Parts are typically in stock or quickly aquired. Josh is the parts guru for sure, if he cant get it or get you to the right spot you are definitely in a bind lol.
My blinker quit working so When I got a oil change the mechanic said I needed a wire. He ordered it from CarQuest. They said the next day. So I took off work to get it and they said it got lost. So I waited and went back a few days later and they said it got lost again. And one more time they said it got lost. If they can’t get it, just say so. Don’t give me the run around. I have a Dodge 2019 , only 39,000 miles Bought the truck from Henson. Going on Vacation next week without a blinker!
Great service. They had all of our auto part needs. They had a huge stock of auto parts for a variety of car, truck, and small motor brands. Would recommend.
Only reason they get 1 star is due to Josh.. Other than that NO STARS. This being my favorite part store in Madisonville the Customer Service we receive today was absolutely horrible. If it wasn't for Josh I would never return nor spend any of my money here... Zack is straight out RUDE... Customer service is everything and they felled in this section today...
Owner of store extremely friendly, helpful and knowledgeable. Fuel pump on our Onan Generator went out while being on the road in our RV in hot Texas. They not only helped us find a generic fuel pump but also had their mechanic Mr. John help us put it on. At this point we were willing to pay whatever it took, but all we were charged for was for the parts.
A big shout out and thank you CarQuest in Madisonville, TX.
Some of the worst customer service I've ever seen 5 people working three customers go to the front desk after they asked me if I need help trying to look for some shocks they're telling me they're too busy to look for me in the computer leave my name and number they'll call me back I'm sorry sir y'all are a bunch of clowns you missed out on $400
Friendly service and a wide range of tools and equipment. They were not able to help with our need for new car keys for our 98 Ford Taurus, but they did point us into the right direction for the help we needed .
