I was traveling from out of town and had a transmission issue. They got me in and helped diagnosis my problem. They gave above and beyond customer service and were very helpful in explaining what caused the problem. I def recommend them
I brought my truck in to get looked at. Coody and Shaggy were both super helpful and quick on the job. Both deserve a raise in my opinion. Good company. Great help.
This place really took care of my son regarding his truck. Affordable, great customer service and excellent work. Shout out to Coody in particular. Thank you, Bigham Automotive for being excellent.
We had the most amazing service from Mr. Rick, Doug, Ryan and Mrs. Sarah today. We were travelling from Corpus Christi to Alberta, Canada with our Class A motorhome, when our AC belt broke and left us with no AC and no fan to cool the engine. When we finally arrived in Lubbock, Texas, we called Bigham Automotive and spoke to Mr Doug and explained the situation and how we had to be back by the 19th because my wife had an important meeting that she couldn't miss. The shop took us in first thing and had a technician diagnosed the issue immediately. We not only had issues with the AC but Ryan found that we were only running on 4 cylinders instead of 8 and why the unit was sputtering. They then noticed that my alternator was not charging properly due to the AC belt damaging it when it broke. They replaced the alternator and had us on our way the same day. We can not say great enough things about their competency and professionalism. Mrs Sarah brought us to breakfast and lunch and picked us up and brought back.
I would highly recommend Bigham to anyone requiring any Automotive work done. THANK YOU SO MUCH!
These guys are top notch professionals. Their customer service and just general care for their clientele is greatly felt the minute you walk through the door. Our RV was in dyer need of immediate attention to get us back on the road ASAP. Bigham and their crew came threw!!! We are so impressed and would recommend this garage to anyone that wanted professional top shelf service.
Thank you to Rick, Doug, Ryan and even Sarah, you are all gems and we have appreciated your service!! Thank you!!!
The customer service at this business was terrible. The mechanics severely damaged my vehicle, forcing me to pay a significant amount to another mechanic for repairs. The owner was arrogant and completely disregarded my concerns. I even won a judgment against the business, yet I was never compensated.
Had a gasoline smell in our motorhome on a Thursday while traveling, and was directed to Bigham Automotive, a Workhorse Service Center from a shop in Alamagordo, NM. Called and Rob was very patient to get me an appointment for Monday in Lubbock, TX. Shop diagnosed and replaced a fuel pump that had a broken fitting on our 2007 Winnebago Adventurer. Mr. Bigham treated me very fair on the work and got us on our way. The fuel tank had to be lowered to complete the repair. Would recommend Bigham Automotive & RV if you need repair in the Lubbock, TX area.
I've been dealing with Rick Bigham for years, and I can only say that he runs one of the most fair and honest auto repair shops in Lubbock. Our family owns nine cars and trucks, and there seems to be something in need of repair every month or two. Rick and his gang of pros keep all our vehicles running and well maintained. I highly recommend dropping by to check out their friendly staff and well-equipped shop. BTW, despite the postal address listed on the web, for decades now, the entrance has been on 18th Street, not 19th. Tell Rick I sent you!
It is so difficult needing repairs for your car and knowing where to go. I just went with a repair shop close to where I work downtown. Thank God I went with Bigham Automotive! Nobody wants to have to pay for outrageous car repairs
and Bigham's was so reasonable! He knew exactly how to deal with the warranty! They fixed my car A/C and now it works like a dream! They even washed my car and vacuumed the interior!! I could not have asked for better service!! This is definitely now my "go to" place forever!!!
Quoted us $2-3k over the market rate for a repair. The owner was rude when we chose to go with another shop, and they charge a 4% surcharge for credit and debit cards which is illegal per Texas law. Not only would I not recommend them. I will be filing a complaint with the BBB for unethical practices.
I was never treated like a woman who was needing repairs and was left with no transportatio and Friday n for a undetermined amount of time. I had to rent a car. One week was my limit for car rental. I called to checked in 3days (have not even touched car), one week later (the are meeting about your car now) and after no one calling. The final day I called and "ooh, I was just about to call you ". They gave me an estimate about $1,600 high. I told them to get my car ready because I was coming to get it. It cost $140, which was fine. Long story short...I took it to Nissan on Monday (waited 1/2 - 2 hours there, talked to me about problem and gave me price. On Tuesday my transmission was here, took it in on Thursday took it in (they took me home) and on Friday they picked me up to get my car. Treated with respect around Godly people. 70 year old woman
Bigham Automotive is amazing! We live in Dallas & our daughter is a student at Texas Tech. They have worked on her car twice & did a great job both times. They are always so kind & truly care about their customers. Mr. Bigham told us he has 20,000 grandkids in Lubbock because he takes care of so many Tech students cars. They also give a discount to families of Tech students & don't ever require payment when pick up the car. They always tell us to just mail them a check. I can't say enough wonderful things about this business. Thank you Bigham Automotive!
I have had transmissions serviced by three different shops in town over the years and never been satisfied. Bigham’s did a terrific job, in a reasonable amount of time, and at a fair price. I will never go anywhere else again.
My wife's 2017 Yukon XL had transmission problems while she was in Lubbock for Cross Country Meet for our son. Dealers in Lubbock would not even look at her car for at least three weeks. Rick towed her vehicle and was able to order a new transmission, get it delivered and installed within three weeks. The folks a Bigham Automotive treated us like a good neighbor even though we live 250 miles away. Although they are closed on Saturday, Jim met us on Saturday to let us pick up her vehicle. We highly recommend Bigham Automotive! Thank you.
I am so grateful for the helpful and friendly service I have received at Bigham Automotive and I would highly recommend them to anyone in the Lubbock Area, (especially Texas Tech Students and Employees as they provide a discount for the Texas Tech family).
I drive a 91' Honda Accord with 320,000 miles on it. I recently moved to Texas and new I need to get a timing belt replaced. I researched some different autoshops nearby me and Bigham Automotives website specifically mentioned timing belt replacement and it had some good reviews so I gave them a try. They are AWESOME! Rick is super friendly and helpful he was very upfront about the potential costs and let me know what he would be doing. With the timing belt replacement there is sometimes additional cranks and things that need to be replaced, so Rick mentioned he would check those, but only replace them if needed. In the end the cost was less than the original estimate and my vehicle continues to ride down the road smoothly.
About a month later I got my new plates for Texas, but had an issue with a rusted screw on the front plate and could not replace it on my own (Bent my flathead screw driver trying). I called up Rick and he told me to bring it by and he would see what he can do. I stopped by first thing the next morning. Rich told me to just have seat in the waiting room while he gave it a go then a there. He was able to solve the issue installed both the front and back plate free of charge.
I am so grateful for the helpful and friendly service I have received at Bigham Automotive and would highly recommend it to anyone in Lubbock.
I recommend Rick everywhere I go, he has really helped this single momma out! I am so grateful for him and his workers!!!! He works with you on a personal basis, the compassion and humility is by far the best I have ever experienced!!!! I would NEVER use anyone else. The customer service is by far out of this world!!! I just love this place!!!! My car had so many issues before, I was paying people to fix things that never got fixed. Now that I’m with Rick and his team my car is actually getting fixed, he walks through and explains everything so I know what’s actually going on, I have never had any issues with my car after it getting fixed VERY PROMPT considering how popular they are, Rick and his team stay busy which is obviously A GREAT SIGN-they still manage to get you in and out as quick as possible ...I can’t say it enough!!——if you want good service on your car then use bighams automotive!!! I’d give them 10+ stars if I could.
Rick and his team have been great!
I hadn't been able to find a shop willing to seriously look at the transmission issues I was having... everyone just wanted to throw new parts at it without a full understanding of the problem.
Rick Bigham's Team brought it, found the problems, made the repairs and has continued to stand by their work.
They always call with an explanation on what is broken, how much it will cost, and how long it will take. They are super open and transparent.
BIgham's is now my shop. They will have my personal business and my fleet work.
Thanks guys!
Excellent experience. We needed struts for our Volvo XC90 and Bigham Automotive searched around for the best struts for the best price out there- they did the research, and came up with exactly what we needed. When we picked up the car there were several small things that had needed to be fixed for a while that they took care of as well, on their own, at no extra charge. - Very thorough, high standard of excellence, and helped us with scheduling out some upcoming repairs so we can plan ahead. — and as a bonus, check out Buddy Holly’s fully restored 1958 Chevy Impala when you drop your car off!
Upon arrival I was greeted by the owner himself a professionalism now too familiar in this day. I am very satisfied with the results and would strongly recommend this business if u are looking for a good, fair and honest quote . Mr. Bingham was direct and to the point of the trouble my car had and took care of it! Thank you and appreciate your help and time. Great job!
We recently took our diesel RV in for some service work and we’re very impressed with the thorough job by the team at Bigham Automotive. We highly value dealing with a trustworthy company, and even though we are not based in Lubbock, we will come back to Bighams for future service work. Thanks guys for a great job, highly recommend!
Mr. Bigham is doing everything right! The service and knowledge that I received throughout the process of getting my car repaired was unmatched to any other shop in Lubbock. Bigham will be the first and only place that ill ever call upon if I have any issues with any of my vehicles. Great People, Great Service!
If I could give more than 5 stars then I would!! Mr Bigham helped me when my warranty company tried to deny my claim on what was obviously a covered repair. Mr Bigham himself spent hours on the phone fighting for me. He let me keep the car at the repair shop while I tried to get the situation resolved. It took getting the media involved for the warranty company to finally pay for the repair. Mr Bigham repaired the transmission in a timely manner and made sure that it was safe for my daughter to drive to college. I cannot thank him enough for taking all the time that he did to help me with the situation. I would highly recommend this repair shop!!!
Our experience at Bigham Automotive has been frustrating and financially costly. They take advantage of their customers by selling warranties that they do not honor. Rather than fixing the part which is covered by a warranty, they tell you that part is not broken, but the parts around it are the ones needing repair. So you end up buying a warranty ($1000+) that they do not honor, and then every time you go in to have that part checked, they tell you something else is wrong so you end up spending more money on parts and labor AND the original problem still exists. This happened with our transmission. Unfortunately for us, this life experience was very costly. But I hope someone else can avoid being cheated by Bigham Automotive. However, the silver lining is that we have found HUD's automotive in Lubbock, and they are fantastic!
I found Rick and his professional team to be honest, fair, and very detailed. I appreciate their auto expertise and would recommend them to anyone who needs difficult auto work. They went above my expectations and I will be a loyal customer from now on. Thank you to Bingham Auto.
I have a 42' Class A motor home. All of the dash gauges had quite working. I had taken it to a couple of local rv repair facilities that did not have any idea on how to fix the issue. I went so far as to call the Holiday Rambler repair facility in Alvarado, TX - only to be told I would have to take it to the HR facility in Indiana. As I was trying to figure out how and when I could take the coach (minus dash gauges) from Amarillo Texas to Indiana, a friend told be about Bigham Automotive. I was able to set up an appointment and get the coach to them. They quickly diagnosed the issue, that involved significant rewiring and relay rebuilds. They provided an estimate of cost that seemed fair for the amount of work that needed to be done. Rick Bigham was constantly in contact, keeping us up to date on the progress. The work was completed in a timely manner and was within the price estimates. I highly recommend that if you need any work done on a Monaco chassis that Bigham Automotive be your first choice.
I really appreciate the folks at Bigham Automotive. Mr. Bigham is always upfront & honest about possible repairs & costs. Most recently we had my moms class A motorhome repaired and as usual the costs & repairs were right in line with what had been discussed prior to the service. You get what you pay for with Bighams and that is important to me and my family. I recommend Bighams to anyone in need of automotive repairs!
The staff at Bigham automotive are very hardworking and loyal. The commitment shown to their customers and the Lubbock community is beyond reproach. I can personally attest to to this as I have had members of their staff come out before the shop opens to assist me in serving my organization. I highly recommend anyone who is experiencing automotive difficulties to stop by Bigham Automotive and experience their true, Lubbock hospitality for themselves!
wish I would have look these guys up before I started down the road I am on now. I had them to rebuild my transmission in a 2006 raider. That was 2300. Then after one year of use, the transmission started shifting hard again. I have taken it back twice. Each time they keep the my truck for a week, and each time they keep finding other things wrong with the truck. So, in short I have now paid them 1100 and the transmission still needs to be taken apart and looked at. I guess due to them losing money they keep stalling. I am stuck with these guys until they fix my transmission.
At all cost, DO NOT COME HERE. I think my five year old son could do better.
I wish there was a zero star but one will have to do. Everything Rick and Leslie at Bigham Auto told me was not true and they blame everyone else for their bad service and poor workmanship. Stay away from this place they will take your money but who knows if they even fix what they say is wrong. Look at the other bad reviews and you will get the picture.
My transmission started leaking and making noise on vacation through Lubbock so I took it to Bigham/AAMCO on Monday and talked to Rick the owner. He was really nice and knowledgeable and said he would take care of me. Hi manager, Leslie, called me and said the seal was bad, the case had a crack and all the fluid drained out and burned up the clutches (also the dipstick holder had a crack). The good news was the converter was fine and the worst case estimate was $2000. I said fix it but I needed it first thing the next Monday. Leslie said OK she would take care of me. I rented a car and continued the vacation.
The next Monday Leslie called and said the parts people gave them the wrong converter (which was supposed to be OK) and it would be noon before it was ready. I told her to call me if not because I took back the rental and would have to be dropped off. At noon, Leslie says it is on a test drive and will be ready by the time we can do the paperwork. The bill was over $2900.00 (they did give me a discount because of my job) and nothing Leslie told me on the phone was repaired except the clutches. I spent the next 7(yes, seven) HOURS in their waiting room while they tried to get my truck running.
When I brought up these issues Leslie was angry and said it was the parts guy, the dealership’s bad install of the new engine (6 months ago with no issues ) and she never promises a vehicle will be ready at a certain time. The cracked case was now within specs and Mr. Rick wanted to get me a new converter (which I paid for, of course). They were working on it and I should be grateful for their hard work was her attitude.
On the way home the transmission is starts acting up (no great surprise there). I take it to the AAMCO in Austin where they determine it needs a new part that Bingham has to authorize. After waiting on the part for 6 DAYS from Lubbock I finally talk to Rick again and he( without knowing) says it is backordered. He called me back and said it would ship from Lubbock and be here the next day (a miracle).
The AAMCO guys in Austin told me they use the same parts company and one is in town. I call Rick back and get him to let them get it from here. He blamed all the new problems on a guy in Austin (which I found out was not true it was Leslie again who lied). WOW.
I had the opportunity to have my vehicle serviced at Bigham, I found them to be pleasent fair and fast with their service. Thanks Rick and your team, you guys are super. I also know that you are a great place for my daughter who is studying at Tech!! I will refer you to my friends and associates.
Nov 14, 2011
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