Took my 2011 Ram 1500 with a Hemi tick. He took my truck in immediately and repaired it quickly. He kept me up to date and did an honest job. So far it is running great.
Has some challenges with my vehicle, was not the fault of Trejos, they stuck with it and kept me informed along they way. The next time I need auto service , I will use Trejo’s.
I had an amazing experience at Trejo Automotive! Alfredo and Kimberly are incredibly honest and trustworthy. We went in because our headlights weren’t working, and instead of charging us for new parts and labor, they found that the connections were simply loose. They quickly reconnected everything, and our headlights were good as new. It is very hard to find honest automotive shops, but it looks like I found one and I would like to let everyone know about it. Their honesty and excellent service truly stand out. Highly recommend them!
Our overall experience from the time we called and spoke with Kimberly “Trejos Automotive” was very positive. We were able to go see what they were working on, we were told that we didn’t need any brakes (Love his honesty) and was shown what our actual problems were. He was able to get the part ordered and delivered the same day. After it arrived, it didn’t take him no time to get us up and running. Thanks Trejos Automotive for an awesome experience!
After a botched motor swap job from another "5-star" shop, I brought my suv here to get it running. Trejo's was honest and detailed with the diagnosis and the work... thanks to this I am now back on the road!! I am grateful for excellent service!! Highly recommend Trejo's.
Definitely recommend them!!! Kimberly was accommodating and sweet! Alfredo was knowledgeable and honest! As a non local parent with my child attending Tech, my concern was being taken advantage of and or lied to. After calling multiple shops, I am glad I chose them!!! Will only use them moving forward! Thank you both for being amazing and putting my mind at ease!!!
I have never met such honest mechanic shop. I brought in our pick up, thinking We needed the brake pads replaced. Kimberly called me, explained they were still in good condition that there was no need to replace them now. I will keep bringing in my pick ups for any mechanical issues in the future with Trejos automotive for sure!!
It is rare to find customer service that Kimberly and her husband provide. Very responsive and quick to handle your automotive needs. He has passion and integrity for the work he does. Thank you for helping get my issue resolved quickly. May God bless you for the work you do. If I ever need any more work done I know where to go.
Kimberly was not in the office the day I contacted for service and she still got me an estimate within a few minutes, communicated proficiently, and had great customer service. My repairs were done fast and the price was fair! I appreciate that they didn’t try to sell me work that wasn’t necessary to get my car back up and running. They have gained a repeat customer!
Needed a starter replaced. Let me 1st say I was quoted insane prices from other local mechanics. One that I received the owner marked up the price of the starter by double the amount.
Alfredo allowed me to test my battery and alternator before just throwing parts on my truck that might not even fix the problem.
Had the starter put on in less than an hour.
Once again no upcharge no bullshit just good business. Only mechanic I would recommend in Lubbock.
I've got to say Alfredo is one of the most honest and reliable mechanics I've ever found . I was having a issue with my starter and he replaced it ,but then another problem happened with it not starting. He did everything possible to figure it out and got it running . He went above and beyond to make sure my car was working properly. His wife Kimberly is so sweet and always communicates efficiently . I highly recommend Trejos Automotive. Super professional. I've never met a mechanic that actually knows what he's doing and goes the extra mile to figure out any issues that happen . You can tell he takes pride in his work.
I came here to get one cored spliced & to check why I’m having a misfire in my cylinder 5. Alfredo proceed to check out what was wrong, once we fixed the problem he just happened to take out one of the main Pieces to the engine casing it to mess up the throttle body after I told him once you took that part out it messed up the car & now it won’t start, remind you it’s been driving all day just so happen its not gonna drive anymore because he touched something that didn’t need to be touched. He proceeded to try & have me pay for a new throttle body which I shouldn’t if I ain’t have a problem with my original one in the first place, now I’m having to tow the car to an actually dealership to get it done, so get to the point I won’t come here again
Took my car to many shops and all doubted the work that needed to be done and got the run around and all, but NOT Trejos. They took on my car like nothing and got my car up and running again. I’m very thankful for the customer service I received BUT MOST OF ALL for the mechanic that took the time to work on my car with care and love. This company cares and it needed to be RECOGNIZED. Thank y’all for y’all services.. I WILL MOST DEFINITELY RETURN on the future
I highly recommend Trejo's Automotive. Kimberly was very helpful getting us scheduled in with such a short notice. Her level of communication was great. Alfredo was just as professional. He diagnosed the problem very quickly and was honest about the minor maintenance that was needed. He even offered to meet us later in the day to give us a jump if we had any other troubles. I will be using their services again in the future. Thank you for your honesty and professionalism!
I messaged/called about 6 mechanics late in the evening when most are done working for the day but Trejo’s Automotive messaged me back quickly and continued to answer all my questions and concerns for the rest of the night then schedule someone to come out first thing in the morning the very next day! 10/10 service!
Very professional, fast, and accommodating. They kept a good line of communication from when I was first experiencing my issue to when it was resolved. Pricing is very reasonable and I 10 out of 10 would recommend and will recommend Trejo’s automotive to friends and family on the future.
Came out the next day, earlier than our appointment, I was kept aware of everything happening throughout the day, excellent communication, work was completed quickly and neatly and final invoice was lower than what I was quoted. Will personally never use another mechanic in Lubbock.
Trejos Automotive saved the day. They got my car up and running again in less than 24 hours of me calling them. Their mobile service is so convenient and professional. Their great attitude helped ease my stress and I will be recommending them to all of my friends and family. The best part of all is that you can’t beat their price! Believe me, I called and got numerous quotes for mobile mechanic services & their pricing blew everyone else out of the water!! They will definitely be my first call the next time my car needs work!
As a college student who’s not from Lubbock, I did my own research in trying to find an honest, genuine and trustworthy mechanic. I found Trejos automotive and all the reviews were great. I gave him a try and I can definitely say this is my go to mechanic while i’m in town for college. My dad has always taught me to support small businesses, so I'm very thankful you guys coming to help out like you do! Alfredo is very honest and kind, and I appreciate everything that he does for my car. Thank you!!!!
Trejo's Automotive has been very helpful and both Alfredo and Kimberly are professional and very knowlegeable. They do diagnoses and estimates quickly and we have been very happy with the work already done. If you are looking for a reasonable, small and more personal business so you don't get lost in the shuffle, we highly recommend Trejo's!!
We just moved from Chicago to Lubbock and we needed a mobile mechanic asap. Trejos was fantastic! Our ford gave a headache but that didn’t stop Alfredo from getting the problem resolved. A few visits later and our truck was back in tip top shape. His wife Kimberly was very informative and kept in touch. I highly recommend them as your ONLY mechanic in Lubbock. Great work with reasonable prices. Will definitely be using their assistance again moving forward.
Amazing service, customer care, and attentiveness! Will recommend to all. Very very hard to find an honest mechanic more less an honest mobile mechanic. Alfredo is great at what he does and is very upfront and reasonable. His wife is at the top of the Industry for the scheduling and customer service aspect of the business! They make a great team and have a legitimate business and run it honestly, efficiently and professionally!
After a frustrating experience with a previous mobile mechanic that ended up wasting my time, finding this mobile mechanic was a breath of fresh air. Their promptness, skill, and dedication to getting the job done right were a stark contrast to my previous encounter. It took some time to find a reliable option, but the thorough and efficient service from this mechanic made the search worthwhile. Having used Alberto Trejo for all my vehicles, I can confidently say they have consistently delivered outstanding service. The exceptional service from this mobile mechanic extends beyond the repairs themselves. I want to highlight the seamless experience provided by his wife Kimberly, who was incredibly communicative and accommodating in scheduling appointments. Her efficiency and flexibility made the entire process convenient for my busy schedule. Highly recommended for both the quality of work and the hassle-free scheduling experience. Their reliability, expertise, and commitment to customer satisfaction have earned my trust. I highly recommend them for anyone seeking a trustworthy and competent mobile mechanic.
Every step in the process was great. A good mechanic is worth every penny. A good mechanic that is fair and honest is priceless. My son is a Tech student, and I will be using Trejo's Automotive, mobile mechanic services for all of our repairs and maintenance needs. They sent estimates with detailed repair needs, along with photos, and they sent photos of the repairs. Friendly, fast service!! 10/10 highly recommend!
My husband's AC wasn't running so I did a diagnostics appointment, He told me the issue we fixed it and then we found out another part was faulty due to other mechanics over charging and over working the part , he quickly came back to address the issue . We got it fixed and the AC works Amazing now . He also was able to look at my vechicle and tell me the issues i needed done . Alfredo and his wife are super kind and friendly. Very honest mechanic, with resonable prices . I'm glad to have him around to trust my cars will get fixed .
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