O'Reilly Auto Parts in
Granbury (TX)

They were amazing here the gentleman here really help us out and everyone was amazing thank you O'Reilly for being there

Nice people willing to help but wow the prices of batteries has skyrocketed!

I’m really disappointed with my experience at Riley’s Auto Parts in Granbury. Their website clearly states that they will swap a battery out for customers, but when we came in today the employee told us he could sell us a battery but would not install it. He was also rude during the entire interaction, which made the experience even worse. If a service is advertised on the website, customers should be able to rely on it. Because of the attitude and refusal to honor what their own site says, we ended up taking our business elsewhere. Management needs to be aware of how customers are being treated.

These guys are very helpful and don't mind explaining things I need help understanding!!

They were great and replaced my windshield wipers for me.

Almost had everything I was looking for. Didn't have any Motul Dot 5.1 brake fluid or Castrol Power 1 10w-50 4T full synthetic oil. Found everything else.

Great friendly staff who actually know stuff about cars

Went there today. It's my favorite shop when I need help with my car. The guys were great. They helped me through a very rough situation. And they went above and beyond to help me from beginning to end. Thanks Guys !!!

When did they stop hiring people that actually know something about automotive to work at any part store? Man sold me the wrong oil filter 2 times and didn't even refund money that got wasted on the ground from where the first one fell off after an oil change. Very stupid

Very Friendly and knowledgeable people who work there. Always helpful and they even put my new wipers on my car for me, no charge.

The Staff is GREAT AT THIS LOCATION, Jim and another gentleman help us, they were super kind, and helpful. Very quick and knowable. Great Service,

Gary was amazing! My car wouldn’t start the day before moving across the country… we were feeling in crisis mode. Gary checked our battery and got us set up with a new one. He also taught me how to install it back in my car. Car now works to head across the country (: Thanks to Gary!!!

The man who helped me was very helpful. He checked my battery for me and installed the new one. It really gave me a boost of confidence to know my car would be starting without any problems. Especially in the terrible heat we had last week

I don't go to auto parts stores looking for knowledgeable car guys. Yes, they do exist at auto parts stores but not necessarily. I've met many who wouldn't know how to help you if they didn't have a computer telling them what to sell you. Matter of fact, this extreme reliance on computers is why I stopped shopping at the Granbury AutoZone. One of the AutoZone salesmen was incredibly condescending because I use a larger oil filter for my truck than the size that came from the factory, and thus not the "recommended" oil filter. I have my reasons for doing it and they're based on sound engineering principles. That factory size oil filter is what I would use on a four cylinder and not an eight cylinder. It wreaks havoc on my oil pressure when I use a good quality filter and not a cheap cardboard fram filter What I like about this particular O'Reilly's is that they're not second guessing my decisions. I buy oil, I buy my filter, and they don't berate me for doing so. Most of the time I walk in with having already researched the part numbers I need before I show up. I generally try to purchase based on part numbers and not what their computer says. It doesn't always work. Their customer service could use a little work. I don't expect happy smiling faces every time I walk into an auto parts store but I would be helpful.

And very knowledgeable about any car related questions I may have and they're always here to help so that's my go-to place for car parts

Not sure which location it was but quoted me 39.99-79.99 for a bulb for my headlight... bare in mind, i have that individual the VIN number to my vehicle. Nope that 1 little bulb was 104.00. Professional, helpful and knowledgeable.

The folks working at this O'Reilly are always knowledgeable and help me get what I need. Today's trip was for our golf cart battery.

I went to get a quart of oil. The guy was very helpful. Let me use a funnel and even put the oil in and checked it for me. Great service as always.

Hannah helped me with my check engine light and installed my battery for me today. She was so helpful, quick, and pleasant. This location continues to have awesome customer service. 👏 Thank you.

My car had trouble starting, and I took it to Oreilys to see if they can figure out what’s up. They knew exactly how to take care of me and were recommending good products for me. Will definitely come back.

Great service. Needed bulb so asked counter person what number and I'll find it myself. They looked it up and came from behind counter to show me the right bulb. Didn't have to do that but did anyway. Everyone there always in good mood.

These gentlemen are great are always happy to help me. Sometimes I wait till just before closing to make my purchases he still find it amusing. I recommend the store because of the personnel

O'Reilly's always has what I need and their customer service is great. They aren't afraid to come out and help you with your car right there in the parking lot. They also give a Veteran's discount. I enjoy supporting businesses that support service members.

I'm from Austin, and while my wife and I were visiting my parents my ignition switch stopped working. With it being Sunday, we needed to get back to Austin for work. I walked in and Anthony Grimes, an employee at this store, called 3 different stores tracking down this obscure part. He managed to place a last minute order to a delivery truck, and a few hours later we were headed back. Every other store/representative said it would take them until Monday afternoon at the earliest, and this guy pulled some strings and saved the day. The guy definitely deserves some recognition for going above and beyond. If you're reading this, thanks!

Their knowledge of auto parts is limited by what they can look up on the computer. Treat you as if you don't know what you're talking about. Certified in Automotive Technology/Lamar State College Beamont, Port Arthur/Straight A's/Distinguish Scholar.

Mark is the type of employee that keeps people coming back, great customer service, great attitude. I stop because it’s convenient, sometimes the computers get screwy, but I was about to just keep going to the auto zone down the block. Even if they can’t fix my issue, this dude needs a bonus or a raise. That’s the employee that keeps people coming back.

Have never had ANY issues with parts nor the staff until today. Samantha is very rude and obviously lacks customer service skills lack. I will continue to order my parts from this Oriellys but will not do so through her. If you are unhappy with your current job, apply somewhere else.