Valad is the real deal. He understands the ins & outs of my family’s Audi automobiles. Solid pricing, outstanding communication, and great customer service. Glad to have this shop close by. I’d refer anyone to this shop needing their services.
Great prices on oem glass.. the staff was great even waited for me after they closed so I could pick up what I needed couldn’t be happier with glass windows I needed and the service from the staff will use them again for all my car part needs
Austin Imports, 10/10. Vlad is an expert mechanic and the most polite, professional, fair, and honest person. He repaired my Mercedes-Benz’s AC system in less than two days after I dropped it off. He is very communicative and open. He went the extra mile to ensure the more expensive repair wasn’t necessary. I wholeheartedly leave this review in the hopes that other’s see it and put their faith in this gentleman’s work. His honesty and humor was delightful. He took the time to explain my options and he actually did the work to make sure the repair was what was needed, cutting my bill in half.
Gave me a good deal on a brand new bumper and diagnosed a problem that was making front headlight malfunction, and put in a new headlight at no extra cost, while he was technically off on a Saturday. Can't beat this type of service! Thank you!!
Great repair, front bumper and front hood, cleaned the car and washed it. Major plus, I had lots of dog hair and I don’t usually wash my car. Thank you - Ehren
New Visit- Same Awesome service! This is the place for Great Service, pricing and my car runs like it did from day one! Had a tuneup,oil change, coolant flush, air filter, in cabin filter, wipers and the serpentine belt replaced and it was very affordable! Thanks Valad!!
WOW WOW WOW!! Great SERVICE and HONEST so very knowledgeable of AUDI & VW, Go see Valad!! He has earned me a as customer and he is way better than going to the dealership!! and GREAT PRICING!! Very Impressed!!!
Part2 had my transmission service today, Valid did another Great Job on my car!!! and very affordable!!
I'm a 16 year customer of Austin Imports who drives in from 2 hours away since my move, because I don't trust anyone else with my cars.
I just got one of my Audis back, was there to be unwrapped, and he also prepped the car for a repaint with meticulous attention to detail, removing the bumpers and lights and everything.
he also replaced the lights and camera to black out the car, added a new custom, steering wheel and shifter knob from BFI, door locks refurbished, repaired the skid plate, removed some trackers, fixed a whole bunch of little attention to detail things with the car, and did a resonator delete to make the car sound better.
Vlad also just installed Bilstein shocks on my other Audi, deleted the mag ride, fixed all the trim problems, replaced a strut bushing, and oil changes on both cars.
Prior to this Vlad helped me build a show car vw golf, that won a few, we called it the blue car but that's another story.
Vlad and Austin Imports are the real deal, you can count on him to take care of everything imported from track cars to classics, and daily drivers.
One time, I even called him when my clutch went out on 10, and he coached me into getting it to the near by dealer ship.
Thank you for 16 years and counting Austin imports. You have always done an amazing job, and its been a pleasure!
There needs to be be more shops like Austin Imports! Upfront,Honest, best communication I have had with a mechanic and quality work. Definitely worth the 60 minutes to have my Volkswagen serviced Thank you again Austin Imports
Sold me the wrong part for my 02 Subaru wrx. I tried to explain what was wrong with my car I even had engine codes to help show what was going on with my car. but he didn’t want to see them. I bought a USED 02 sensor and was completely the wrong sensor. Unless you have a vw DONT GO TO THIS SHOP.
The team at Austin Imports has been keeping our son's MK4 GTI running well for about 8 years now. He was a student in Austin and we live in Houston. It's especially rewarding to know he had someone local to him (more or less) that is trustworthy and wouldn't rip off a distant parent. We've purchased multiple parts including a fuel pump, complete stock suspension, stock headlamps X2, and multiple ignition coils from them over the years and have never had even a hint of a problem with anything. They even did a complete timing belt swap including water pump for us about 4 years ago. I'd NEVER trust anyone else to our MK4.
They've been caring for my diesel Volkswagen for years. They take great care of her, always get us in quickly. Honest, reasonable prices, and do a great job.
Awesome company! Good prices on Tesla parts and we’re willing to deal with my stupidity. Tech is knowledgeable and understanding. Look forward to doing business again.
Best VW repair place in town. Fixed and diagnosed my brake and engine issues quickly. I don’t know a lot about VW’s, and I wish you would shop here instead of anywhere else for vw
Great service and very fair, my Jetta is falling apart but they let me know what i should repair now and what i should probably not worry about for now. Thanks!
Great place if your looking to buy oem parts. Huge selection of jdm and euro. I bought a gli front lip for my car. The guy I talked to walked outside and took great pictures of exactly what I needed to see before buying the part. The part was also packed and shipped the next day. Really couldn’t ask for anything better.
Just finished writing a whole paragraph reporting these scammers to offer up so I’m all typed out for now but these people will knowingly sell you bad car parts regardless of how far you have to drive to go pick them up. I drove 7 hours round trip to throw $150 away not including the $20 in toll road fees and $30 in gas totaling $200 of ripped off money out my pocket.
Austin Imports shipped me a 2009 DSG Jetta tdi transmission to Phoenix Arizona. After installing and test driving I'm very pleased to report that it works perfect.
This shop is by far above and beyond all the rest. Called for a part and they said they have in stock. Drove down the next morning to pick it up and they had it ready and waiting for me. They were exceptionally kind and went way out of their way to help me out! I ended up needing more parts than I had originally thought and the owner and employees were super understanding and knowledgeable of vw/Audi parts. They were able to quickly find and easily remove parts that I needed from other vehicles. When I say fast I mean it took me longer to pay than for these guys to find pull and bring to the front everything I needed. The shop even explained some of the different situations of face in installing and removing parts. These guys were amazing and I can't imagine using any other. I will def use them in the future and recommend them to anyone. Can't state enough how easy they were to talk to, deal with, how kind they were, understanding, knowledgeable, and able to deliver as promised. Won't find that level of integrity at any dealership.
These guys are great. Every time I need a quality part for any of my Volkswagen or Audi Projects I always go to Austin Imports. Quality Parts and fair pricing. Highly Recommended.
Awesome. Great shop for VW parts. I got a shifter boot and a couple other small parts for a great deal, and the owner even went out of his way to install one part for me. They talked to me a lot about my car and the best things to replace vs fix myself. Super helpful, straight shooters. Will use again.
Great place for VW parts although they do offer other select makes/models. Management is friendly and very helpful. I'll definitely be checking back when I need anything else.
It was on a new level of of experience!!! I was out of town and trying to get subframe for my brother's car. They worked with me even after hour's. And they also installed the part's. I dont know if this is a normal practice for them. However I am more then satisfied and with this experience they have a lifetime customer!! I have and will keep on recommending them to anyone looking for vw part's. You are crazy if you dont call and deal with them first!!!
I had to get the Airbag clockspring fixed in my '06 VW Rabbit. VW quoted me $600 for the repair, which is ludicrous. A friend referred me to Austin Imports and I couldn't be more pleased with the experience. The staff were friendly, the owner personally greeted us, and the entire repair took 30 mins in and out the door, when VW wanted me to leave the car for service. On top of that, it only set me back $120 for the entire job, which is fantastic! Would highly recommend Austin Imports to anyone looking for work on their VW's. Will absolutely be visiting them for any future repair needs.
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