This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Charlie Hinds Wrecker Service in Pasadena, TX trends positive but with a notable complaint. Customers praise fast response, helpful drivers who guide insurance steps, kindness at the desk, and reasonable pricing. One review reports unprofessional phone conduct and difficulty retrieving a car, pointing to inconsistent customer service. Wait times skew short; pricing seems fair. No clear info on inventory variety, yard organization, or parts-finding. Overall: 80/100—good for quick, courteous tows, but phone manners may vary.
What clients say about Charlie Hinds Wrecker Service in Pasadena (TX)
They are absolutely amazing top-notch, professional, but down to earth and human beings and helpful and I love them and I recommend them with all my heart.
This person helped my son in the middle of tha rain , got him out and put him to safety .
So grateful
Price was just right for the job done
So we paid it happily .
Thanks for the help .
Jenny and her team were absolutely incredible to work with! I’m based in Fort Lauderdale, FL and was dealing with a tough situation involving a DOT-confiscated unit and a rogue carrier. Jenny and her team stepped in, took control of the situation, and helped coordinate everything seamlessly.
They made sure my client received his truck safely and on time despite the challenges. I can’t thank them enough for their professionalism and responsiveness.
I would highly recommend Charlie Hinds Wrecker Services every single time!
Horrible Customer service, the owner started using profanity on the phone with me. When simply trying to verify that I did have insurance, & it was a misunderstanding with the system being pulled over. Then driver claims I “harassed” him. When he was the one who told me I could call 24 hrs. I called 4 times, they claimed 13. I wouldn’t call this company for nothing. Extremely unprofessional people. No reason for a business to be cursing at someone for trying to pick up THIER car.
I got into an accident and this wrecker company showed up super fast. The driver was real helpful and even told me to take pictures of both vehicles, which ended up saving me when it came time to deal with insurance. They made the whole situation way less stressful and helped me through every step. Came in clutch when I needed it the most. Definitely a 5-star experience.
2 of my tires went flat and so I called them, the driver came and was very friendly and informative, he helped me get to the nearest auto shop and the price was reasonable compared to other companies that I called, Thank you Mr. Joseph for the assistance!
501 Pasadena Fwy, Pasadena, TXTowing service
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