I’m very happy with the service, I received from the driver. He knew how to get my vehicle out of a tight spot in the parking lot. Flat bedding, nice and smooth and safe. Very nice, respectful person. I was very happy with the service.
The tow truck driver troubled shot the problem with my Prius where all electric was out. I couldn’t roll up my windows. He listening carefully to what happened. He determined my battery needed charging. With an extra boost, I was able to shut the windows and put the car in gear. I still need to get it checked out but at least it didn’t need towing.
Felipe was great! He arrived quickly, was very professional, and handled my car with great care. The entire experience was smooth and stress-free. I highly recommend this company if you ever need a tow- dependable, honest, and efficient.
The customer service representative was great as well: friendly, helpful, and easy to work with.
I appreciate my tow guy (I dont remember his namearrived earlier than expected! He towed my car to the repair shop in enough time for it to be repaired this evening. He ensured my vehicle was strapped securely and no damage was done. Thank you so much!!!
One of my car tires failed while driving on Frewway. I quickly Googled what options I had to tow my car, and suggested with you. Undoubtedly an excellent service, the girl who answered me on the phone very kind and polite, immediately gave me calm. After the girl was taken into care of, the car that would tow me did not take 15 minutes. The guy from the crane is very friendly. Thank you very much for the service you provide.
They did a great job. My hybrid car needed a flat tire change and once that was finished, leaving the blinkers on drained the battery so they had to help me with that too.. even though it took time, I was taken care of. Thanks guys
Best customer service in Houston!! Veronica was so pleasant to talk to on the phone. Eric the tow truck driver was friendly efficient and very professional! You have my business for sure.
They got there within about 40 minutes of initial call for tow. Driver was quick and professional about loading my truck up on trailer and securing it. Great job Apple Towing
The driver came before I could make a call. My car stop on the freeway around 11 something on New Year's Eve. He towed me to the nearest gas station, which wasn't far. I Thank him for being in the area and helping him with the best Roadside Assistance. Great Guy
Service person arrived in a timely manner. He got to work immediately and was on his way. We met him at the repair shop and he unloaded and was on his way. Excellent service!
They showed up sooner than they promised, they loaded faster than they said they would, they got to my destination quicker than they Indicated. These guys couldn’t be any better. And the driver probably should’ve been driving the space shuttle, I think he was qualified
On Sunday afternoon I hit a curb with my car and flatted both of my right tires. I had Apple Towing pick up the car and carry it to a local tire store. They're service was exactly as specified and the car was at the tire store on Monday morning when the tire store opened. The driver also sent me a text with a picture to show that the car had arrived at the store safely. They are a very good towing service and I would recommend them to anyone I know.
I was worries I'd be stranded for a while but Apple towing showed up so fast. I forget the drivers name but he was so nice and chill. He even told me about a 24 hr tire shop close by and ended up taking me there. Getting a flat on a freeway can be a scary situation but my friend made sure I stayed safe and made the whole ordeal a lot easier to deal with. Thanks!
The driver was super friendly when he arrived. Made sure the vehicle was stationed safe for transportation. Also dropped it off in a fast and timely manner, while making sure everything was good to go before leaving.
I want to express my gratitude here to Virgil and Apple Towing. My car got stuck in a mud hole today, and I called many towing companies. The first company hung up as soon as they learned I was stuck in mud. Another company later quoted me $150 but didn’t accept cards—I only had a card, no cash. Then I called many other companies, including Apple Towing, and most just said, “Sorry for missing your call, leave a message, call back later.”
But Apple Towing came quickly, and Virgil was very kind while talking with me. Just then, another truck pulled up behind Virgil’s. I was confused—was it another truck from Apple Towing coming to help? A Mexican guy got out of the other truck, and I thought he was with Virgil, but he wasn’t. He was from another towing company. I’m not sure which one I had called, since I called so many—some didn’t answer, some didn’t take cards. I guess he was from the company that only accepted cash, even though I had already told them I only had a card, no cash.
Then Virgil and this Mexican guy talked, but the conversation didn’t go well. I had to choose one, and of course I chose Virgil because he arrived first and they accepted credit cards. The Mexican guy was unhappy and got really angry. I told him I could pay for his driving time here, but he asked for fifty dollars—at least that’s what I heard. That’s too expensive! If I remember correctly, his company was nearby, because I called companies from closest to farthest.
I refused to pay fifty dollars just for his trip here. At that point, the Mexican guy seemed like he wanted to start a fight, but Virgil stepped in front of me—I was truly moved. Eventually, the Mexican guy could do nothing. He just went back to his truck, took a photo of Virgil’s license plate angrily, and left.
With him gone, Virgil quickly pulled my car out. I was so grateful that I asked for his name so I could write him a good review. by Chen.
Very poor experience. The tow truck driver was extremely rude and unprofessional. He appeared unfamiliar with operating the truck’s hydraulic system, which caused delays. When unloading my vehicle, he did not properly lower the truck and instead released it abruptly, causing my vehicle to roll backward on its own, which was unsafe.
Additionally, he was very demanding about payment, insisting on either cash or a photo of my credit card, but refused to provide a receipt. When I questioned this, he became angry and left abruptly. This experience was stressful and unacceptable. I would not recommend this service.
Kicking myself for not getting the employee’s name who helped me because he was wonderful - the experience from start to finish was great. He brightened my mood after a really unfortunate situation and took the extra time/care to ensure my car wasn’t damaged upon towing. I really hope I’m never in the spot I was in again, but if I am, they’re who I’m contacting. Top notch!
I am so grateful for how fast everything was handled. I was on my way to work and my tire popped, before I could even call my job to let them know I was going to be late the tow company was already pulling up behind me. He changing the tire with my spare and completed everything probably within a 15-20 minute timeframe. Thank you so much again.
My daughter had a blow out at 1:00am. When I arrived, I couldn't get the wheel lock off to remove the lug nuts. We had to call our insurance. Apple Towing was dispatched from my insurance company. He arrived earlier than the estimated time and went right to work. He too had a difficult time removing the wheel lock and lug nuts. Thankfully he was able to get it done using a instrument on his truck. Tire was changed and we were on our way within an hour of arrival. I am very grateful for their service during this early morning emergency.
My tire had just popped on 610 and the tow truck came outa no where, I’m thinking oh lord I don’t have money for a tire or a tow. But the nice gentleman changed my tire for free and under 20 minutes. He was totally a blessing to me. He told me his name but I forgot, dang it! Thank you sir I appreciate you and your company.
Experience was fantastic. They were pretty responsive and when the man designated to my request arrived. He helped check the car again and fixed the issue. Super grateful for the service I received
The Best in your 911 call for services if you car broke down or anything else as car accident the truck driver was honest and highly professional level of knowledgeable about cars broken down.muchas Gracias Bendiciones Muy agradecido con el Servicio sobre todo con el Mecanico conductor remorke muy honesto con una experience top of best of knowledge!!
I was having a bad morning when my car was stranded in a bad spot from a gate incident at an apartment complex. Joshua was very courteous and professional when he called with his ETA. He handle my car with great care and made sure that my car was loaded on the flat bed properly not damaging my car wheel even more. Thanks for great customer service!
Customer service was fantastic. It started with gentleman calling us from the office giving us status on the driver. Johnny showed up and he was extremely nice and helpful. We had a great conversation on what was going on with my vehicle. He was very kind and courteous. He even called me to let me know that the vehicle had been delivered the shop to be worked on. Great job Apple Towing!
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