Sugar Land Towing and Recovery in
Sugar Land (TX)

Took 7 hours for service tech to finish replacing a flat tire on my RV. In the process of removing tire he broke the valve stem of the on the inner rear tire. They couldn't fix the valve stem they broke and the next day the tire they put on my RV was a cheap westlake tire that was manufactured in 2017. It blew on the highway the next day. Evidently I signed a form saying I was ok with a used tire but no one ever explained to me that was a used tire. Best part that 9 year old tire they gave me only cost me $1050. The supervisor I spoke to said I gave approval for the used tire but all anyone told me I was signing was approval for the tech to do the work no one ever told me the tires were not new. I don't know anyone who has a tire replaced that expects that the company is using old tires. Very disappointed poorly run business that I hope my mistake prevent anyone else from being a victim of this company.

Sugar Land Towing and Recovery aka RR Towing and Recovery are about as bad as it gets when it comes to scamming people stranded on the side of the road looking for roadside assistance, and it appears they have a long history of scamming as viewed online by other people’s experiences. February 2026 on interstate 10, New Mexico, our motor home experienced a tire blowout. We called RR Towing who would not send anybody unless we paid in advance via Credit Card $350USD. We paid and were told someone would be there in 1.5hrs. After not showing up we called them and were told another 1.0hrs. After not showing up again we called and were told there truck had broken down and they were getting another person out and it would be another 1.0 hr. After not showing up again, now 4.0 on the side of the interstate we called again, only to be told the guy could not find us, which we found imposable to believe because we had given our GPS coordinates as-well-as very clear instructions, where we were. RR Towing gave us the phone number of there guy they claimed was looking for us, so I called him. The guy didn’t speak a word of English only Spanish, so I called RR Towing and Recovery dispatcher yelling, how am I to communicate with their guy, to help him find us, if I didn’t speak Spanish and he’s not speaking English, the dispatcher told me to find another company. Which we did! I called RR Towing and Recovery the next day to get our Credit Card charges refunded, called 5 times and each time the phone went to Answering Machine/Call screening, suddenly now - there are not picking up. Upon our return to Canada, we disputed the Credit Card charge. To our complete shock and disbelief these scam artists fought our charge back dispute, claiming “buyer remorse” and that they had repaired the wheel and that they had even contacted my wife on her cell phone and she was completely happy with the job, even producing a made-up/fake transcript of the call with my wife, all a complete pack of lies. These people take the cake for no holes bared, what-ever-it-takes to scam money out of unfortunate motorists that find themselves stranded on the side of the interstate and are equally determined to lie, cheat and even produce fake documents, whatever it takes trying to keep the money they have scammed. Fortunately, I have proof that another company fixed our wheel that day, not RR Towing and Recovery and our bank has all the evidence it needs.

If I could give you a zero, I would. Left me sitting on the side of the road for 2.5 hours without a phone call. When I finally got through to them, they informed they could not find the tire I needed even though they had said they had one. I canceled the service and paid for a local company to get me the tire and now they are charging me $104.94 for "administration fees" even though I was told they would waive the fee since they never called me and just left me sitting on the side of a major highway at 5:30 am. Absolutely awful. DO NOT USE THIS COMPANY!!!!!