This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Towing & Roadside Assistance Of Sugar Land LLC in Sugar Land, TX scores 81/100: generally positive but mixed. Strengths include courteous staff, fast response on tows, fair pricing for many, and broad parts availability with online lookup that helps find items. Common complaints: pricing surprises (unexpected core/warranty add‑ons, mismatches), occasional limited payment options, early cutoffs, and disorganized areas that hinder searches. Customer service ranges from excellent to confrontational, so experiences and wait times vary. Some feedback appears tied to a pick‑your‑part yard, so details may differ.
Address:
14090 Southwest Fwy #300, Sugar Land, TX, United States
Emad was amazing! After 3 different drivers/companies didn’t show to my pick up, Emad came in in a clutch and helped me out. Communication is a 10/10 he let me know there was traffic and was still on his way, an amazing gentleman and very efficient.
I had a pretty stressful situation yesterday when my car suddenly broke down in the middle of awful Houston traffic and construction. My dashboard lit up like a Christmas tree and I had to pull over on a ramp. Adam came to the rescue and honestly made the whole situation so much easier.
He stayed in communication with me while trying to get through the traffic (which was terrible), kept me updated on his ETA, and was really calm and professional when he arrived. He even jumped my car so I could roll up my windows before towing it.
He safely towed my car to my friend’s house and made sure everything was taken care of before leaving. After the day I was having, his kindness and professionalism really meant a lot.
If you ever find yourself stuck on the side of the road like I was, I would absolutely recommend Adam.
Excellent service and honest pricing. After agreeing to the drop off location and it's price, I had to change the drop off location which was less miles. They dropped the charge without me asking on their bill.
My car died in the middle of highway 90 and I called this place . They had driver Hamzah pick my car within 10 minutes to take it to the shop. Definitely recommend this tow service.
This company was very easy to work with from vehicle pickup in the evening to drop off at the collision center the next morning. They showed up quickly and handled my vehicle with care. The stressful situation of someone running into my vehicle was made much less stressful by how professional they are. I would definitely use them again if I need a tow.
Excellent customer service! I was stranded on the side of the freeway late at night and had called several towing companies. Many of which did not answer. These guys however answered right away! They arrived very quickly and got us to our destination. They took special care to make sure my car was parked exactly where I wanted. They were very kind and had fair prices with easy and convenient payment. I was on with my day in a matter of 30 minutes. 10/10 service.
Spoke with James
He goes above and beyond to help me find a driver. I’m a Uber driver and Uber didn’t help with anything. I googled and found this company and called and James took care of everything. Thank you so much for such a great customer service. Called me every step of the way. Made sure everything worked out.
My car was having the issue of flat tire. I parked the car in a gas station and tried to pump some air in. But the situation got worse eventually.
I called for the roadside assistance, and Hamzah came to me much faster than I was informed, that the first good thing. He towed my car and drove me to the car dealership, safely.
Thank you Hamzah for your great service and you deserve a 5 star review.
Hamzeh was a lifesaver! My tire blew out at 3 AM while I was driving home from work, and he arrived quickly to help. He wisely suggested we get off the highway since it was too dangerous to change the tire there. He then took me to a tire shop and sorted everything out. I'm so grateful for Hamzeh's kindness and quick thinking! Thank you, Hamzeh!
Hamzeh came to help me and my dad when his car wouldn’t start. During traffic hour near i10 and Yale, he came right away. He was also able to start the car since the cars gear shift was malfunctioning. His knowledge and technical skills was able to help us understand what happened and why it wasn’t starting. Thank goodness for Hamzeh because we had no idea. He has excellent customer service I would highly recommend him. And i’ll sure be using his services again if need be!
What an amazing experience! Had a blow out on my tire and Lennard, one of the drivers was there to tow my car in no time! Would highly recommend using them if you're anywhere in the Sugar Land area.
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