Put my RV in storage and noticed I didn't have my key to my RV hitch lock. Now, Im storing this thing an hour and half away from my house because it's on higher ground than Galveston, and Im way out yonder in my old stomping grounds where towns are spaced out, don't want to drive back to Rosenberg, and tired from a big cross country move back home. Thank God for NAPA saving the day! And had one in stock! I didn't care if I had to pay twice what it cost, Im just glad yall were there!
Awesome, courteous, polite, and very considerate service as a female walking into auto parts store on a hot afternoon in South Texas. Helped me with exactly what I needed, didn't try to sell me anything more. Corporate should use these folks on their customer service training videos. Store was clean, nothing blocking the aisles. Sure made having unexpected but necessary water pump replacement almost a 🤔 nice experience if it can be described that way.
Parts are there for what we're looking for, plus it's closer to the school picking up my kids. Price is right, Parts we're available, customer service was a plus. Can't go wrong. Napa us always my Parts place.✌
I had an issue at one point with a fuel pump I bought and the management actually personally contacted me and fixed the issue . You don't see this very often now days. . Is refreshing to see the company as big as Napa not allowing your customers to fall through the cracks
Absolutely awesome customer service amd.compassion! I needed a battery and Danny opened AFTER HOURS for us to help me out! We've been customers for a long time, and will be for a lot more years, especially with their hometown friendly service!
Quality parts at reasonable prices. Great people working there. If they don't have it in stock they can get it fairly quickly. Stop in and look around at the Craftsman tool aisle and air tools. They have 2 and 3 ton floor Jack's and 8 to 20 ton bottleJack's.air compressors, car washing and waxing supplies.car ramps
They canceled my boyfriend and I’s order for no reason, and claimed it was an accident then failed to call and let us know, we had to call them. They didn’t even attempt to reorder our parts or offer anything for the major inconvenience. Definitely a bad experience with bad customer service.
Great people work here who are always willing to help.
Only complaint I have is the prices seem to be a tad bit on the high side, but I can only assume it is due to the fact that it is in a small town, at least 25-30 minutes away from another NAPA.
Had a great experience. Got exactly what I needed to get me back on the road. I was surprised to see a lead font counter expert that spoke Spanish and was able to help the spanish-speaking customers. I will definitely recommend friends and family to purchase from this location.
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