I had a great experience with Donny when he towed my car. From the moment he arrived, he was professional, friendly, and clearly knew exactly what he was doing. He handled my vehicle with care and made what could have been a stressful situation feel easy and smooth. Donny took the time to explain everything, made sure my car was loaded safely, and kept a positive attitude the whole time. It’s clear he takes pride in his work and genuinely cares about helping people. If you ever need a tow, I highly recommend Donny. He’s reliable, respectful, and an all-around excellent guy who goes above and beyond to provide great service.
We are here from out of town, had an issue with our Truck and thought we were going to be out a Transmission (wouldn't go into gear)- but John came to tow me and said I think I know the problem, used a zip tie to get me on my way to Ricks Auto Care! He was soooo nice and polite and the Best! 🙌🏼🎉
I appreciate you taking the time to hear my concerns today. It has been a challenging day, and the patience and empathy shown by your team have truly made a difference. Great service- thank you!
.Don & Ashton moved 53 foor conrainer all filled with car parts. With care and percision placed on a new gravel pad pad. They charged what they quoted and I can not say more.about the incredible.work ethic they have at D&W . I am noteasy to please. .. These guys can move anything... I would work with them anytime as a contractor myself and We will not call anybody but them for our move and recovery needs. They rock. My name is Don as well and do skid steer and contracting work. It's a pleasant surprise when you find other contractors that actually care about what they're doing.
Company showed up promptly and the driver did good work. The dispatch misquoted the price a simple winch out, nothing more than just hooking up the winch and pulling the truck out. The driver was onsite 1 hour from the time showed til the bill was payed. Dispatch stated $450 winch out. When the bill came due it was $450 just to show up and then 2 hour min of $700 final bill $1196.00 with 4% credit card fee. This company is taking advantage of a negative situation.
They really helped me out of a jam. 8pm, raining. Gal on the phone was very helpful. Zach my tow truck was awesome. He had to be creative to get me unstuck. I was impressed and very thankful
My alternator had gone out on my way to work and had to leave it at a Loves Gas Station.. Called every 24hr tow spots and NOT ONE answered... Luckily D&W answered. Their quote was outstanding and arrived withing minitued (11minutes exactly after hanging up) Donnie was the man! Got the job done quick and made it look easy! Definitely recommending to all who needs the service
Other than the fact that you've got to call and hour in advance there not to bad , my truck was I impounded, when it was picked up it didn't have a wheel in it. So it was sitting on the rotor, I was surprised to see that they had recovered the wheel that fell off and placed in t underneath the rotor instead of just parking it at there yard on the rotor.
I spoke with Stacey who hung up on me when I started asking for supervisor information. That was after sitting on hold for a total of 40 minutes. This tow yard has lost my vehicle twice now. Darryl stated they don’t do anything to the vehicle without contacting the owner first. I’ve been waiting for the at fault parties’ insurance to pay out (they’ve been out to appraise the car twice now) and we finally were set up for them to pay and collect the vehicle for early next week. I called today to get the rest of my stuff from my vehicle and was told by Stacey that they assumed I didn’t want the vehicle any more and illegally destroyed my vehicle that I still have the key and title to. She says they have no record of me coming by ever which seems like an issue on their side but is apparently my problem that they didn’t document visits and calls? Literally get your vehicle towed anywhere else STAY AWAY
The story behind my issue was I had just gotten off of work and back home. After getting ready to go inside, I locked my doors and realized that after I had shut the door, that I had left my keys inside. At 11pm I called two other companies who wanted me to wait until an hour after I'm supposed to be at work the next morning just to get started. I called D&W and they came out that night so that I could make it to work the next morning.
I'd forgotten the drivers name that came out, but it was money well spent. Thank you D&W
While towing a trailer from Santa Fe, NM to Huntsville, TX we had issues and found ourselves on the side of the road. Called my insurance company and they put me in contact with D & W Towing. Trey the driver, and the dispatcher were awesome. Thanks guys
The best service ever. Super nice dispatcher and wrecker driver Tre! Rescued me after roadside assistance left me stranded for three hours. You can go wrong using their service! Thank you again for your help and kindness!
I’m so very impressed and thankful for D&W!!! My kids and I got 2 flats, they came and got me, my kids, and my car! Then came last minute to get my car to take it to the shop. I recommend them and their kindness to EVERYONE!!
Can’t say enough about them. They were the only wrecker service in Ellis County that offered me any help tonight. Showed up promptly, got my Jeep loaded quickly, and took a direct route to my drop off point. Highly recommend them.
Ten out of ten experience. The lady who answered the phone promptly texted me with a closer recommendation. I called that number and received no answers. Ended up calling back D&W and 20 minutes later my truck was being towed to the destination. Seriously, flawless process and great service.
Thank you!
David W
I was really pleased with D&W towing. The dispatcher that I spoke to was very helpful, polite, and patient as I've thankfully never used a towing service before.
The gentleman that arrived was really polite and made my kids feel comfortable. He asked them about their Christmas and interacted with them like a relative. He was easy going and patient and was careful with my vehicle.
As I said before I've never had to use a towing service before but if I do have to use one again it will be D&W Towing. Thanks for the great service!
Whatever position Darrell holds in your company, you should have every employee shadow Darrell one day a month.
My car is totaled, I'm in a bind, but Darrell's attitude and personality made this situation a bit easier.
He certainly is helpful, pleasant and professional.
You could not find a better person to answer your phone and be the first voice heard by some one calling about a wrecked or towed car.
Thanks for your help Darrell. And thanks to D&W for your assistance.
What I learned after calling five Towing companies is that this company has an incredible phone pick up time, incredibly friendly staff, and the best price out of all five companies. Had a very pleasant conversation with Daryl. Now my car is being picked up for tomorrow have a good expectation for the pickup service tomorrow.
First off, Thank you D&W Towing! Last night my family and I were stranded on the side of the highway. After waiting for AAA to send a truck that never came for 3 hours I started calling private tow company’s myself, I must have called 15 other company’s who either didn’t care, wanted to rip me off, or simply had no trucks available I luckily came upon D&W. The gentleman who took my call was friendly, professional and made me feel like he cared. Within 15 minutes Adam arrived and was super friendly, loaded my car up on the flat bed and ended my 4 hour nightmare on the side of a highway at night. Dont waste your time dealing with other company’s, call D&W now you won’t regret it.
Seriously some stand up folks at this service. Rest assured your car is in good hands here, and in the case of an inadvertent mishap they WILL step up to the plate unlike any service I’ve experienced before. This is the first towing company that has ever compelled me to write a review but I was blown away with their honesty and excellent customer service. I own an rv repair service and pride myself on my reviews and know what it takes to conduct honest business, and that’s what happens at d&w. Great interactions all the way from owner to dispatcher to driver. Will be recommending them always.
This was, by far, one of the BEST experiences I’ve had in a long time! The kindness, patience, friendliness, punctuality, I mean EVERYTHING from start to finish was a job well done! I almost completely forgot I was in a bind needing my car towed! Kudos to this establishment and all therein! THANK YOU!
My truck broke dwn on me during an already stressful day, I called and the gentleman that answered the phone was kind and had me laughing in seconds on the call, the driver was kind and timely and efficient, and they eased my worries we with their personalities. I hated I couldn't afford to tip them both because it's so deserved. But this is a great place to do business with and they have won a costumer for life cause God knows I'll need them again. Great job D&W thankyou for all you do
We were involved in an accident off 287 and our car was towed by D&W. They were excellent! When we called to arrange retrieving our belongings and coordinating pick-up of our vehicle( by the insurance), the D&W staff were kind, patient, and very knowledgeable. They made a stressful situation easier for our family. Thank you guys so much and keep up the good work. -The Muniz Family
Got a tow in September, turns out my axel boots were damaged during the service. Called a few times and was told it was sent up the chain. Months later this still isn't resolved. Whoever was on the phone sounded like they could care less and was just trying to see if I'd eventually just let it go.
Website
