Thank you for all your help first I called to see if he carried what I was looking for then got in and out with exactly what we needed will definitely be back whenever I need anything else for any vehicle! Thanks again
I was glad I found the parts I needed. I was telling the lady a new one cost $24 each. She said that’s a lot for a piece of plastic. That’s what I thought about their price. Got (2) for $20. It’s just someone’s junk made of plastic.
I was going through and reading all of these reviews. You either have five stars or you get a whole one. So people either really really like you or they really really don't. I totally relate. My personal experience here was all in all a blessing. Found what I needed. I had to wait for the part to be pulled and it went on into some days later when I came back for it I was just wanted my old part back. I had a little less money than his asking price. I thought it awesome and a blessing whenever he gave it to me for the money I had. This is an act of kindness from a man many others may say is rude and impolite. He just trying to get people in and out because it's a very busy place and he wants things to run smoothly maybe people shouldn't take things so personally... People are the way they are for a reason because People are damaged with that in mind remember you're at a salvage yard. You did not call or walk into a five-star motel,Nor have you come to wine and dine So toughen up people!! yes there's many of other junkyards but this one is by far my favorite he most likely has exactly what you need . Just get in, wait until he calls you, don't hold up the line know what you want and how to ask for it..DONE! Thank you very much for your service. Who cares friendly or not we're not buddies, I believe you're doing a great job!!!!
Yeah, phone customer service is non existent basically. Decided to give this place a 3rd try, every time I try to find a way to get his way of running
-don't waste his time
-just call out the part you need and vehicle year make model
I tried to not waste his time because it's not a junk yard, which is why his yard looks so organized. And I'm sure he gets many calls that don't lead to a sale. But oof... Little more patience might lead to more sales. But it's just my opinion. Which owner or manager may not give a crap about it. Which makes sense. We are nobody to the place.
Finally found my part here and im super happy about it! Looks in good condition too, the staff were helpful and nice. Would recommend getting your parts here!
Absolutely great facility! Mark was beyond helpful! He knew exactly where the part was the yard was extremely organized and very accessible. Will def be back to get more stuff!
I Love This Place. Very Affordable & the owner is very straightforward and to the point. If I was able to give 10 stars I would and I will most definitely be returning. He has gained a loyal customer in Me.
This is one of the best auto parts store I've been to these people are very professional ,and quick , there organized and know their parts . They sold my daughter a motor and it was good . She needed s starter and right away pulled it for her . I highly recommend this place
Going into any auto parts establishment as a woman can be really intimidating, however, the man that helped me find the rim to my car made sure that I got fast and excellent service without the intimidation. He was very attentive and professional. He's also a dog lover, like myself. :) Highly recommend this place! Five stars all around.
Vast Variety of parts, They’ve had everything I’ve came to get so. Staff is very knowledgeable One of the cleanest and most organized places I’ve been in. Also decent prices.
Learned my lesson with this place the hard way. Needed an old truck seat, no help from any employees. Used my own tools to take it out, carry it to the front in 98° heat only to have the man tell me it's $20 more than what he said before I spent 1 hour finding/unscrewing/lugging it to the counter.There was also an employee on his cellphone sitting on a forklift watching me the entire time I firmly believe the attitude I got , no help , and "sudden" price increase was due to the fact that I am a proud Hispanic Man.
Front people are always nice to me. As long as you are polite to them its great. Not many yards that ive been to allow you to walk the yard and get your parts. I purchased a bumper that ended up having bad damage (my fault for not seeing it first before paying) He let me swap the money I used for the bumper to get a matching wheel and tire for my yukon. Went today to get a radiator for my buddys work truck and got a small interior peice for my yukon. He gave me the part since it was so small.
Citron's Recycling is truly top-notch! Their customer service is friendly, professional, and always prompt. The pickup process is efficient and hassle-free, and they go the extra mile to ensure all parts are handled responsibly. It's clear they care about both the repairs and their customers. I highly recommend Citron's Recycling for anyone looking for reliable and ensuring great services.
Don't come to this place, terrible service. The person told me, "Oh, you're Cuban, teach yourself to speak." First, I told him I'm Mexican and he said, "There are no parts." Better come back another day. I didn't come looking for your friendship, I came looking for parts. Remember, THE CUSTOMER IS ALWAYS RIGHT.
I had looked for an engine for over a week, I must say , Citron's went above and beyond finding me an engine to match. He also took my old core and physically matched both engines on site to assure the accuracy of matching the engines. Excellent service and quality auto parts . I will be back .
Good prices, As a business owner myself, I understand how the negative reviews said staff was dismissive and came off rude. Maybe a customer service training for all staff would be beneficial especially when dealing with different ethnicities.
I only needed a small part for my antenna. It was a little rubber boot. On the way out he said I could just have it. Extremely nice guy and excellent customer service. I’ve been to a lot of salvage yards and this guy is by far the most organized and clean. If you don’t believe me just shop around in Odessa at salvage yards and you’ll see what I mean.
I have bought 3 motors , (Toyota, Chevy and Cadillac) from Citrons and every single motor has been in excellent condition and has worked great in the vehicles that I have. I have experienced no problems with the swap over and core returns.
The prices have been much cheaper than other places that I have looked.
I didn't even visit the place I just called to ask if they had a part that I needed for my car and the guy that answered the phone already had an attitude instead of answering with the name of the business he asked what's the name of the part you're needing. Sounds like he didn't get any sleep and just very hateful. It's not the first time I've called and they treat me like that. Glad I didn't go there but glad I was able to find the part elsewhere. They are not the only used parts place in Odessa
Customer Service: The staff at citrons used auto parts are knowledgeable and friendly. They were eager to help me locate the specific part I needed and even offered advice on installation. Their expertise made the process much smoother than I anticipated.
great customer service got a transmission from them good quality runs great would recommend if you’re looking to get any used parts. They are pulled and ready to go. They’re careful when taking out parts so they won’t be damaged over a great experience will be coming back for any other needs.
Man citron never fail’s we’ve bought our 4th engine from here for a 2010 Chrysler 300 motor fired off the first try me and my father are always going back. Owner and staff are really awesome and super super helpful on helping us finding parts that we need ever since I got my motor from my Tahoe I’ve been recommending this place to everyone will be going back to do more business here shortly thank you to everyone at citron and a big thank you to the owner for always giving us good deals and good parts
The most racist employees I’m from Lubbock tx drove Odessa to buy some parts from here I had called ahead of time once I got there We were told to leave the manager had appointment with the dentist but the costumer never left instead .They were turning down every Hispanic costumer and so I decided to call them back and said how could they help me when I tried to tell them they hung up. So my finance called them and they told her she sounded Mexican she is Caucasian only speaks English. the employees are inside the building waiting for minorities so they can turn them down there reason for them is no longer a dr visit but they no longer have the part. This happened for a good 20 minutes. waiting long enough to know what it’s going on they will not serve minorties these are the employees vehicles as they try to ruin this man’s business..
I've never had a worse experience or worse service anywhere, and I've gone to them over half a dozen times. Consistently every time they have been rude and disrespectful immediately. I've been there to the location and I've also called and they have always hung up before listening or answering a question. every time over half a dozen times. They do NOT value your time, your money, AND WILL ALWAYS DISRESPECT YOU GIVEN ANY OPPORTUNITY. I've given them so many opportunities and I will never give them another call or visit again. I'm tired of terrible service from citrons and reading their responses makes them come off worse, no accountability at all. And being that this is not the first not even remotely close, I've left them a review before. Well worded and criticizing their behaviour on how they've treated me. a stranger looking for their assistance at their public location. And it's gone, my review is completely gone so keep in mind when you see the multiple reviews from people with 1 review on their Google account. I've been there more than 5 times easily. And every time it's been nothing but frustrating dealing with citrons used auto parts
Thanks the guys at Citron,always helpful and on time! Got a fuse in minutes that would have taken weeks. Always reliable,helpful and respectful when I needed anything. Thanks Citron an the team that gets it done behind the scene.
Got my engine at a great price perfect conditions very low mileage i could say almost new. Awesome customer service 10/10 in and out with what you need
I Have been here before. Always find what i need 100% recommended.
Messed with the wrong person this time! Needed a wiring harness for a 2007 Cadillac Escalade and found one at Citron. The mechanic wired the money and then Mark said he would send it UPS. After a few weeks I said I will go get it, driving from Dallas to Odessa to pick it up. Had I the read the reviews I wouldn't have wasted my time, but was desperate to get this part. Mark had said he put it back in inventory and sent one of his workers to get it, I made the mistake or not looking at it to see if it matched the pictures. Paid him $300 in cash and headed back to Dallas. My mechanic saw it and said this isn't the right one. Called Mark as soon as I was back in the mechanic shop in Dallas and sent the pictures of the one he sold me and the one he had photographed for the mechanic. Called this morning and he said I had switched them and put an old broken one in the bag trying to say he sent the right one and I was lying. Guess what? Its getting fingerprinted today for his and his workers prints!! And I am filing a theft complaint on Citron Used Auto Parts. Maybe we can stop this from happening to others. I encourage any of you that have been ripped off by Mark Citron and Citron Used Auto Parts to follow suit in filing. First 2 photos are what Mark sent to the mechanic, last 2 are what he sent me back to Dallas with as the "correct part"
Edited to reply to Mark: I didn't share that I had bought any wiring harness except the one I was buying from you. Because I didn't buy any others, I have the metadata from the images to show where they were taken. If you read the reviews of your business you will see that I am not the only one who has received bad service from you and your company. Your rude comments you make to people that post the truth about your business really show your true colors. Lastly why would I drive 12 hours round trip to ( in your words ) Lie and cheat you out of a car part?
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