What clients say about All American Towing & Recovery in Pilot Point (TX)
I would love to give 0 stars. Went to pick up items that were left in my truck after my wreck. Several items I use daily were missing out of my truck including my floor mats! Ya’ll need to have a company meeting and get my stuff back. 2 weeks later and you still can’t call me to at least apologize for the stuff that your guys took out of my truck. Integrity and honesty are their values… Edit 3. My wife took pictures of my truck no property was removed so quit lying to police. This will get settled, I got time.
Shaniqua was absolutely amazing at the front desk. She was professional, friendly, and very welcoming from the moment I walked in. Her positive attitude and warm smile made the whole experience smooth and comfortable. She handled everything quickly and efficiently while making sure all my questions were answered.
Outstanding customer service — thank you, Shaniqua!
Ended up with a flat on the side of a very busy highway , Thanks to Bray’s kindness and dedication to his job I was able to get back on the road in roughly ten minutes or so. All American Towing is the way to go!
Timely arrival and accurate eta compared to experiences I have had with other towing companies which are never accurate. The driver was knowledgeable and walked me through the entire process with professional curtesy. Thank you Bray and all American towing for a great experience through an inconvenient time.
I have now used these guys 3 times and each and every time they are completely capable of doing what they say they will. Someone actually was able to come out early for me instead of waiting around today and it saved my day. So grateful for this company.
I received awesome service from All American Towing. Called on Sunday evening, they arrived within 45 minutes and got my truck to the repair shop quickly for a reasonable price. Thanks for the great service!
I had a great experience with ALL AMERICAN TOWING, thanks to Bray. He was professional, friendly, and extremely helpful from start to finish. Bray clearly takes pride in his work and provided excellent customer service during a stressful situation. I truly appreciate his patience and professionalism. Highly recommend this company, and especially Bray
Excellent service, I called them and in less than an hour they arrived to tow my semi truck...Matt is a great employee, incredible customer service and took his time to take care of my equipment...a pleasure to have hired them.
All American Towing thank you from the bottom of my heart for having a guy like Brandon represent your fabulous company! My family was stranded on the side of the highway during the worst storm I believe Aubrey has ever had! Brandon showed up in a matter of no time and absolutely no hesitation during a funnel forming with 70 MPH winds, tremendous amount of rain and hail. He put my family’s safety first! He got the vehicle loaded afterwards of making sure my family was taken care of and got them home safely in a matter of no time! He mentioned all he was worried about was our safety with the storm coming in! I know he was very busy with his phone going off while unloading the car but for him to make sure we were safe really says a lot about a person and company. Thank you very much from the bottom of my heart to your team and especially Brandon in Aubrey! You are now my go to towing company for my family!
Price was not that expensive but was a last minute thing (Sunday) and towing is 50mi to destination. Service was great and quick. They are easy to deal with and will for sure do more business with them!
Brandon was very timely and informative of how the tow process would go. He communicated his ETA and even made sure to send follow up texts about the status of the tow. We are so thankful for Brandon and All American Towing & Recovery for being a trusted towing company even at late hours of the night!
I needed a tow earlier today and usually I dread that process but the guy (Aizak ) who came and towed my car was so respectful, great personality and he got there so quickly ! I’ll most definitely recommend !! Thankyou for your service
I had an incredible experience with Aizak from All American Towing & Recovery. From start to finish, Aizak demonstrated professionalism, efficiency, and genuine care while towing my vehicle. His attention to detail and calm demeanor made a stressful situation feel effortless.
The entire All American Towing & Recovery team deserves recognition for their outstanding service. Their trucks were spotless, their timing was impeccable, and their communication—especially with their excellent Spanish-speaking team members—was clear and respectful. It’s rare to see a towing company with this level of excellence across the board.
If you’re looking for a towing service that’s fast, friendly, and trustworthy, I highly recommend Aizak and the All American team. They set the standard in the industry.
Would leave 0 stars if I could. I called to get a quote to get pulled out of the mud. They quoted me 175 + the cost of fuel. Thought it was a bit high considering their location was only 3 miles away from me, but I was desperate, so I agreed. Driver gets me out, takes about 10 minutes. Calls the office and tells them to send me the link to pay. This place charges me $400!! Will NEVER use them again. Don't trust their "quotes "
Big thanks to Brandon E. and his skills today for the tow and Hailey in the office for getting me all set up. Called for a tow for my Silverado 2500 that was stuck in my driveway with electronic parking brake on. Brandon E. showed up and got all set up, had my truck loaded in no time. He brought it down to the dealer in Plano and had to Tetris it into a parking spot (dealers request). Brandon’s skills are on point. Especially dealing with a big truck that won’t roll. Appreciate his skills, hard work and his customer service. Pricing was more than fair for what I needed done. Thanks again to Brandon and Hailey for getting me taken care of. Will definitely use again if ever needed.
Mr. Beau came to tow my car and was very kind and such a gentleman. He gave me a ride to the drop off and he’s also a great conversationalist. Overall the company was fast and very accommodating on the price.
Had the opportunity to meet Beaumont tonight at my grandson’s accident. He was very efficient and cared about not only the car but the family involved. Thank you very much. Will definitely use this company again if I have the need for towing. Thanks again.
Frances Rich. 👍🏻
Daughter drove into.a ditch
Bo arrived within 20 min
Recovered vehicle
Communicated well and rowed to our destination
He made a terrible morning bearable by being so pleasant
Thank you!
I cannot say enough great things about All American Towing! From start to finish, the service was prompt, professional, and incredibly smooth. A special shoutout to Cayle and Brandon for their outstanding work. They went above and beyond to ensure my vehicle was safely towed, and their friendly demeanor made a stressful situation much easier.
Thank you, All American Towing, for having such amazing team members. I highly recommend your company to anyone in need of towing services! Keep up the great work!
If I could rate a negative I would! This tow place is a SCAM! No accountability what so ever! I will be filing a complaint with TDLR! They lied and told me that it would not cost me anything for them to tow my vehicle to their yard. Just $22/day every day it sat. Before I had them tow it I specifically asked the tow man if he could tow it to my house and he said yes but it will be a fee. But if he took it, it wouldn’t cost my anything. I call the very next day and of course it’s damn near $1000 to get back. To make it WORSE! When I called it was 3:12PM. They tell me they are closed for the day (they don’t close til 5PM) and I would need an appointment. So what does that mean? ANOTHER $22 charge! Even though their sign says they need 1hr notice and they release cars 24hours. A SCAM! Do you think they corrected or took any accountability, NO! But guess what? People reap what they sow. So if you read this, don’t do business with any of their locations! They don’t take ownership and are money hungry! They prey on people and lie about everything. People don’t realize it’s all about relationships. Horrible service and consideration.
Great people!
Professional and respectful!
Very prompt on appointments and calls.
Would definitely recommend them!
For gosh sake, I will never wait for 45 minutes, not to mention 5 hours again, on other towing companies.
Exceptional customer service, Their dispatch personnel were very helpful and knowledgeable. My driver was Michael F great young man. I would definitely recommend this company.
Exceptional Service and Quality – Highly Recommended!
I recently had the pleasure of working with All American Towing, and I must say, the experience exceeded all expectations. From the moment I first contacted them, their team was prompt, professional, and incredibly attentive. The quality of service provided was top-notch.
The communication was clear, and the office was always available to answer any questions I had. It’s rare to find a company that combines exceptional quality with such great customer care.
Willy with All American Towing & Recovery came to my rescue in the early morning hour today. Willy was dispatched out and in less than ten minutes he arrived. A truly wonderful friendly professional. Great Company. Highly recommend!!!
They saved me the other night from a bad situation. Was attempting to make a U turn on an opening on 377 and since the grass on the shoulder was so wet, my heavy truck slide down the ditch into thick mud. Even with 4wd I couldn’t get out so I called them at almost midnight and within 30 mins they arrived. The driver was incredibly nice and worked fast and efficiently to pull me out.
They saved my butt from being stuck all night and the price was extremely reasonable. Hopefully won’t need a tow again but they’ll be the first call if I do.
My motorcycle broke down on the side of the road. Called All American and was told it would be about 20-30 minutes which I was good with. The Tow truck arrived in about 5 minutes, I was suprised. The driver Beau was great and got me loaded up with my bike back in my garage in no time. Great service!
Have the best ownership in Texas. Biggest heavy duty fleet in Metro Plex. Hazardous materials response is the best I ever seen. Great rates, amazing ETA'S. The biggest thing is that The Phillips treat you like family if you work there and the pay is above the standard. New equipment
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