Spencer's Auto Repair in
Krum (TX)

Spencer's gave me a good price for the requested service and was timely with the repair. They were also friendly.

Excellent service!! Made an appointment and was greeted on arrival by first name, car was serviced quickly and communication was great through the entire process. Rachel Spencer and her service advisors were professional and thorough. If you need service, give them a chance to earn your business.

Just wanted to take a moment to shout out Spencer's Auto Repair in Krum. Had an oil leak from above the oil pan. Worried it may be the rear main seal but turned out to be the valve cover leaking. Their service advisor Jessica got me in first thing yesterday morning, greeted me with a huge smile, and had my name as well as several other customers' names on a standing chalkboard welcoming us to the shop. Nice touch. Their technician Jeremy diagnosed within an hour and texted me the issue as well as the details of a safety check they do to all vehicles. Parts were ordered and the repair complete by 4:00. Fair price as well. Jessica sent several text messages keeping me updated throughout the process. It was an amazing experience. I chose Spencer's as the business appeared in several posts on the Robson Newbies FB page...all with good reviews. I highly recommend trying them out for any auto repairs you may need.

Definitely recommend Spencer’s Auto! Everyone there is so welcoming and nice, the service is always quick, and they really do everything they can to help you out!

Great auto repair shop! Quick and efficient service at a reasonable price. Probably the only mechanic I’ve been to where I didn’t feel like I got ripped off. We will definitely be coming here again!

I took my car to Spencer's to get a second opinion for the dealership had told a month ago that I needed over $2,000 worth of repairs (suspension issues and change serpentine belts). After the technician kindly looked over my car he said that no work was needed. (Even gave me pics to confirm). I left Spencer's extremely at ease knowing that there is an honest auto shop I can turn to in the future. The whole staff was very knowledgeable, patient and thorough and put my stress level to rest. Thank you ALL at Spencer's!

1st time customer. 5 stars! Excellent service. Jessica is a rock star.

Service was A+. Appreciated the communication and personal touches like the name on your welcome board. We will be back as needed

Wonderful experience.I was having battery trouble on the side of the road and Chris was very nice and helpful and had me back on the road in 5 minutes . Great customer service.

Spencer’s auto repair is a complete scam! They installed aftermarket parts on my car that failed in less than six months (which cost me $2200) and when I came back, they refused to honor their warranty. Instead, they told me I had to replace my radiator for $4,000 before they’d even look at the issue — which made no sense. I took my car to another shop for a second opinion, and they confirmed there was absolutely nothing wrong with my radiator. They fixed the real problem using genuine parts directly from the dealership, and my car has been running perfectly ever since. This place clearly doesn’t stand behind their work and just looks for ways to overcharge customers. Don’t waste your time or money here — go somewhere honest that actually knows what they’re doing. 

I brought my truck in for a pre-purchase inspection after hearing good things about them. They were the second auto shop I had taken the truck to (always good to get a second opinion) and I was shocked. Not only was their inspection incredibly in-depth, (finding things the other guys missed), they included full photos for everything found, provided reasonable recommendations for repairing now vs later, and even had some rough numbers for what it would take to bring the truck up to good maintenance. I didn't get any repairs done on the truck since I didn't own it, but I plan on making this my go-to place for any future car/truck repair.

Customer service was great, I did not use there free loaner car because my service was going to be about an hour so I didn’t needed and information of what’s needed with estimates was provided very quickly. I highly recommend them

My recent experience with Spencer's Automotive wasn't just about a car repair; it was a testament to the power of a business deeply rooted in its community. Their reputation for community service is well-deserved. They prioritize safety and reliability, and their commitment to getting people back on the road safely is a huge asset to our town. Spencer's Automotive is more than a car repair shop; it's a pillar of our community. They contribute to the well-being of our residents by providing trustworthy, compassionate service. It's a business that makes our community a better place, one repaired car at a time. I am incredibly grateful for their service and proud to support a local business that gives so much back.

Spencer’s Auto Repair made what could have been a stressful situation completely hassle-free. They explained the repairs in detail, kept me updated every step of the way, and even provided free towing and a loaner car so I could keep my day moving without interruption. It’s clear they value their customers and stand behind their work and provide an exceptional experience. I won’t take my car anywhere else!

I brought my car in for an A/C repair, which was completed—but during the final test drive, Rachel Spencer crashed my vehicle, ultimately totaling it. The incident happened in early May, and I did not receive any resolution or compensation until late June. That’s nearly two months of stress and chasing down answers. What’s even more alarming is that on the day of the accident, the shop let me leave with the damaged vehicle and told me not to open the hood because there was no guarantee it would close again. No one explained the full extent of the damage or took accountability. Over that weekend, my front bumper was literally falling off and had to be screwed back in place by their recommended body shop—just so it would hold together temporarily. I was driving around in what felt like a unsafe vehicle that they had damaged, with no urgency or responsibility taken. Throughout the entire claims process with her insurance, Rachel never once spoke to me directly in person or by phone. Instead, she contacted a family member, which was completely inappropriate and unprofessional. Only after doing that did she finally send me a text message—her only form of direct communication with me throughout the entire ordeal. After I received confirmation from her insurance that my car was a total loss, I went to the shop in person to speak with her about getting a refund for the A/C repair, which had cost me over $2,000. I waited in the lobby, but was told she was “on a call” and couldn’t speak with me. She had the front desk receptionist—who was very kind and understanding—act as a go-between via text message. Still, no direct explanation or apology. While her insurance eventually paid out for the totaled vehicle, I had to fight to get my $2,000+ refunded from her. The entire situation was dragged out and handled with a complete lack of accountability and professionalism. I would absolutely not recommend this shop to anyone.

Everyone at Spencer's was so nice, helpful and efficient. They were able to get me in the same day with a loaner car. They were able to diagnose the problem and keep me updated throughout the process of what they found. I believe it was Jessica, the receptionist, she was able to keep me informed of their findings and the price. Thank you for your quality service along with the honesty of your services. I highly recommend Spencer’s Auto Repair in Krum.

I can’t say enough good things about Spencer’s Auto Repair! From the moment I walked in, I was treated like family. The entire team is friendly, professional, and truly cares about their customers. A special shoutout to Jeremy, the technician who worked on my vehicle. He was so helpful in explaining exactly what repairs were needed, why they were important, and even showed me what he was talking about so I could fully understand. I never felt pressured—just informed and confident in the decisions we made together. The quality of work, honesty, and integrity here are second to none. My car is running perfectly, and I’ll definitely be back for all my maintenance and repairs. Highly recommend Spencer’s Auto Repair!

Everyone at Spencer’s is pleasant and professional! The waiting area and atmosphere is comfortable enough and it seems like everyone working there is happy. The work and prices are satisfactory and I am a dedicated customer.

Highly recommend Spencer's. Everything was top notch! The mechanic was very thorough, we were kept well informed in the process, & the repairs were made in a timely manner.

Spencer’s does all my auto work. They are reliable, fair, and honest. They provide a complete run down on your vehicle, recommend things that need to be addressed, but do not pressure you to address them. The staff is friendly and professional. Great place. I highly recommend it.

Rachel and all of the folks at Spencer’s auto repair in Krum do an Awesome job! I have been using them for over 5 years for several of my vehicles and they have always treated us like family. I appreciate that the owners are very involved in the day to day operations, the fair pricing, and their knowledge driven suggestions of what needs to be done without trying to push for you to add additional services that I have previously experienced at other repair places. Most importantly for me—they have a great communication system in place for updating you on the progress of your vehicle via text, which is very efficient for me. Thank you Rachel and the Spencer’s team!

I received an ad from Spencer’s Auto Repair a few years ago and attached it to my garage frig “just in case”. I needed a lot of work on my 2006 Ford F150 so decided to give them a try. The work was extensive and the Spencer staff and mechanics were up to the challenge. The customer service experience was great, the work completed was timely, and the warranty exceeded my expectations. I will certainly give them my business again.

I'm a busy single mom who works full time and commutes two hours for work. I absolutely lose track of my scheduled auto maintenance. Spencer's reminds me AND does a great job keeping my car running for my long commute so I can support my family. I NEED my car or I can't take care of my family. Thank you Spencer's for keeping me on the road so I can serve my family and my patients!

If I could give 6 stars, I would! Very knowledgeable and professional staff. I brought my truck in with suspension issues and ended up having them take care of a few things I had put off for a while. They are very transparent while not being pushy at all. The foreman, Jeremy, is extremely knowledgeable and was willing to answer the dozen questions I had. Truck drives great! Spencer’s I my “go to” from now on!

I recently took my car to Spencer's Auto Repair to address an oil leak issue, and I couldn't be happier with the service I received. From the moment I walked in, the staff was courteous and professional. They quickly diagnosed the problem and provided me with a clear explanation of the necessary repairs. The repair was completed in a timely manner, and my car has been running smoothly ever since. I highly recommend Spencer's Auto Repair for their expertise, efficiency, and exceptional customer service. Thank you, Spencer's team, for a job well done!

The people who work here are honest and kind. Spencer’s auto repair does a fantastic job fixing my Toyota, and explaining the repairs needed. They are very knowledgeable in their field, but never talk down to you, and will explain things in detail if needed. My family and I have been going here for years, and will continue to do so. Getting repairs done at a dealership will cost an arm and a leg in comparison, as well as feeling like a commodity, and not a person. If you are looking for trusted place to take your vehicle, take your car to Spencer’s. It will be in good hands.

Great experience always. Staff is courteous, honest, and friendly. Always willing to go that extra mile to assure you great quality work. They really helped me when I was critically ill when my vehicle was there for over 5 months. I’ve never had any issues with them and I will continue to take any vehicle I have there to Spencer’s going forward. I highly recommend them if you want the work done to your satisfaction. Thank you Brian, Rachel and staff for everything. God bless you all my friends. ???