Decent deals and warranty. They never answer phone calls. Had to order part in person and workers were just taking amongst themselves.

Yugis Grandpa

07/11/2024 19:20:31

First off, as a relatively frequent customer of LKQ, I have always found the staff and front desk at this location to be very friendly, pleasant, professional, and have had nothing short of great interactions with them. My trouble begins a couple weeks ago when I ordered an A/C compressor for a 2012 Cadillac SRX - After placing the order and picking up the part at this location, it wasn't until I began the installation that we realized the compressor they sold us had the words "FoMoCo" molded into the housing...an obvious indication that this compressor was for a Ford and not a Cadillac. We googled the part number and found the compressor LKQ sold us was for a 2010 Ford Fiesta & not a Cadillac SRX...and while inventoried for a Cadillac, it literally had "Ford" written on the part. Understanding mistakes happen, we took the part back and got a refund and ordered another compressor. The rep informed us that it was cheaper to buy online as LKQ online offers free shipping. We did so and after a week went by we received the new "compressor" over the weekend. Upon opening the box, to avoid screaming in anger we chose to have a good laugh and took the attached pictures. For those not acclimated to vehicle parts - this is an ALTERNATOR, not an AC compressor, for a Buick Lacrosse, that arrived in the box exactly as pictured - no padding or extra cardboard or anything at all to prevent it from bouncing around, punching a hole through the box, and ultimately breaking in multiple places en-route. LKQ used to be great, I love the Burleson location, but this has just gotten completely ridiculous and has turned into an extremely frustrating comedy of errors that will once again fall on deaf ears of our angry customer who has now been waiting over 1.5 weeks for their vehicle, but still we can't finish the job because LKQ seems to have issues understanding the difference between a Ford & a Cadillac the first go-round, and an alternator for a Buick vs AC compressor for a Cadillac the second go-round. Do what we are now doing - convince your customers to buy new or re-built parts from a reputable auto parts store. Spending a little extra will save you much more money in the long run. LKQ just isn't what they used to be and is not worth the hassle unless you have adequate time to waste and your business's reputation is not subjected to customers becoming angry over LKQ's inexcusable mistakes

Roger Bishop

10/19/2020 13:53:41

As long as I've been a member they never seemed to upgrade their phone system. THEY NEED A PHONE QUE! It is frustrating to keep calling over and over just to talk to someone all because you cant get put into a que like all other companies. Nope, not LKQ. It just hangs up on you if nobody answers

A F

05/23/2024 18:53:51

Philip went out of his way to help locate a rear quarter panel for my 97 Jeep Cherokee.

Chris Foy

03/15/2023 01:17:14

Need parts for newer cars this is the place. I help build the building. 9 years ago but the LKQ has been in business longer than that.

David Hutson

10/13/2023 21:01:10

Not like other junk yards. Call first before you drive out. More than likely won't leave with your part that day unless ordered the day before. I needed something yesterday at the time. But now I know. Hope this helps anyone driving out before calling.

Michael Ellis

08/25/2023 20:13:35

Ready bad service they’re never take phone calls is very heart to communicate we represents

Miguel Espinoza

08/29/2024 18:27:39

Would be amazing if they answered their phone... office full of people, and a national hotline, yet asking for part availability (which is always priced higher over the phone than what they have online) takes at least half an hour, and being placed on hold for the entire time. Seems like every call goes through 1 person, and 1 person only. IF they do have your part, it's a 2-3day wait... might as well order it on Ebay.

John A

08/03/2023 16:29:23

Happy the part finally came! So it should have been ready on Friday, I called to find out the part was delayed after speaking on Monday to them. I repeatedly called for status on the part. Finally they called me up, and was able to pick it up. Rude customer service, going in to pick up a order______ “do you know what the part looks like if you saw it”. What does that have to do with anything. Then purchased at the counter and no explanation of next steps…. Finally someone tells me to go outside and someone would fill the order. Got the part and ready to go, too much!!

Akil Allen

06/27/2023 15:55:20

i bought a transmittion 61k miles for 1300$+ only to find out that it was defective.. i returned it and they replaced it. i ask for same mileage 61k or lower. they replaced it with 100k miles transmittion. this is not fair because i checked the price for a 100k miles tranzmittion with lkq and they said they have it for 700$.. now it iant fair tbat they replaced my original 61k transmittion with a higher miles for the money i paid originally??. i need to have 600$back..and they are really hard to reach by phone..and the office by nirth texas ignored me for 20minutes before someone finally took care of me. there was alot of sales people that look like as if they never saw me??!

eugenepike1

10/13/2023 10:10:27

I was able to find a rack and pinion for a 23 year old truck with only 88k miles on the part. The new OEM rack and pinion for my truck is backordered with no ETA. The aftermarket ones are complete trash. They have a vast inventory of certified OEM parts, decent prices, and keep every part harvested by VIN. I'm completely pleased with my purchase. It's what I should have done in the first place rather than try an aftermarket one . . (leak city!)

First name Last name

06/18/2023 01:55:57

LKQ is the best! I called and they attended me right away! They had what I was looking for and got it out to me fast!

Debra Silva

03/13/2024 14:20:11

I recently purchased a rearview mirror, and it was missing a part that was supposed to come with the mirror that can not be purchased anywhere else unless you buy a brand new mirror from the manufacture, but I understand mistakes can happen. I wanted to contact LKQ to see if I can purchase this part from them. I don't understand this location (Burleson) or company. When I visit this location in person I always get excellent customer service keep in mind I live an hour away from this location. But when I contact LKQ on the phone about any questions, I get horrible customer service. I'm always thrown into a loop of holds, and the phone disconnects on its own, and I would need to restart the process. I've had incidents where I would call them, and they would tell me it's the wrong location, but the phone number is directly pulled from the Burleson website. The biggest thing I don't understand is why I need to talk to the specific salesman (Larry) that sold me the part. There was no big background story on the part I needed. Any salesperson can take care of my issue. All I need to know is if you can sell me this part or not. If not, please tell me don't just throw me around and waste my time. Also dealing with Larry is an awesome experience IN PERSON. A great guy is willing to help you, but you must be in person. You can never reach him over the phone, and he will never call you back. I have yet to speak with them for the last few weeks after contacting them. If anyone wants outstanding customer service, please be there in person they are willing to help you no matter what. They have never turned a cold shoulder, but if you have any questions over the phone unless you are actually buying a part then good luck I hope they treat you better than me. Because driving an hour back and forth is a wasting my time and gas. Just for them to tell me no.

randyd55

10/14/2022 17:02:22

Used like kind quality auto parts at a great price. The staff is knowledgeable and helpful. Extremely clean showroom and they'll bring the parts to the counter. I purchased a replacement tire rim for my pickup truck.

John Philipp

09/06/2022 10:21:20

I ordered a part on a Monday was told the part would be at the Burleson location on Wednesday contacted them Wednesday said the part was still in Hutchins and not delivered yet. Contacted on Thursday and Friday Part still not there. Showed up 5 minutes before they were going to close doors locked and nobody would answer

David Werner

09/29/2023 22:04:38

I have used LKQ at both the Burleson and Hutchinson locations. I had stellar experience at both locations. I will continue returning regardless of a few bad reviews. No matter where you go, businesses have strict refund policies that they have to follow. Unfortunately, the banks are involved when you are trying to get money back off of your card, and it may take a few days. If you are not set up to do business with a legal business, you may have to return to the streets. I have had no problems on returns. LKQ has great parts.......

Willard Dickerson

03/31/2023 18:31:35

I called LKQ in Burleson to order some auto parts for my vehicle and the phone took forever to be answered. Next, I called four times and finally someone picked up the phone. The person was rude and talked an attitude and hanged up the phone on me. I felt really bad and blamed myself for wasting my time to call to buy auto parts.

Thomas Ongoso

07/12/2023 17:16:52

Do not use LKQ. I came to them in a pinched and regret it in the end. Their return policy is absolutely ridiculous and should be explain prior to purchase rather than pointing at signs after a sold is made. Waiting over a week to get my core refund on a purchase I made in cash. Not explaining things to their customers making $4000 purchases is bad for business.

Ryan Sanchez

02/06/2023 16:08:52

I bought a spare tire about a year ago from LKQ. I gave the associate I bought it from my car type and the dimensions of my tire and he sold me a spare. I did not measure the tire to double check that it would fit, and that's on me. And of course I did not discover that it was much too big until I actually needed to use it. I called customer service, I was not trying to return the tire for a refund, I knew that would be unreasonable since I had bought it a year ago, but I was trying to enquire whether or not I could return the tire for some type of credit towards one that actually fit properly. I could not even finish my sentence before the customer service associate cut me off and told me they won't refund me, which was not what I was even going to ask. Just put out the extra cash and buy from the dealership. They should be able to sell you the right part, or at least listen to your call.

Britton Wright

04/28/2021 19:27:32

For to say it was my first referral to this place I drove 1hr for a part the place closed at 5 I was aware of that so I called bec I would be five minutes late from where I was when I called whoever the gut was on the phone informed me he would wait at least ten minutes when I arrived it was exactly 5:07 an when I got to the door it was locked.i spoke to someone coming out a side door who said they we're closed I informed her that I had talked to someone who told me they would wait until I get there bec I informed them that I was coming so all she could say is I'm sorry you came so far and she don't know why that person would have told me that and all she did was go get in her car. But I wouldn't refer them to anyone bec I have seen businesses that would a least stayed 10 minutes if someone had driven that far. Never get my business.

Jackie Randolph

11/19/2022 20:59:06

Ordered a transmission was supposed to be delivered Monday here we sit Thursday... was told it would be delivered Thursday NO MATTER WHAT... call to follow up and believe that!!!!!! Didn't make it on the truck so it will now be FRIDAY!!!!!! Won't hold my breath for Friday either..

Mia Wolfe

03/10/2022 19:23:19

I called to get a price on a standard transmission. Gave the guy behind counter the information he asked for. Told him 3 times it was for standard transmission. He quoted me. I hung up. Talked to my customer gave her the quote to repair her truck. She said do it. I call the direct line to the guy i was speaking to. He asked for the mileage then for the full vin. Then the guy behind the counter that gave the original quote said oh thats not the right price i gave you before it was $1500 higher than he originally quoted. I told him i needed to speak with a manager then because thats not what he said when i called to get quote first. Then says no manager is at the office today. I told him send me to his line ill leave message. Instead i got put on hold several times. So i kept calling back to speak with manager. Finally after my calls weren't getting answered. I called the direct line 1 last time. The guy answered sent my call to manager. Manager Dan heard the conversation previously and said he would check into it and see if they could knock the price down to be near what the other guy quoted originally. Just disappointing having to call that many times and try over and over to speak to management. When someone else was blocking me from speaking to them. Manager Dan got back to me quickly. Then told me he was going to get me a different representative to help purchase the transmission that i got quoted for. New representative Taylor handled the situation very professionally. After fighting to speak to management for 30 or so minutes i got what needed to happen in the first place.

Renee'

10/20/2021 15:33:58

Rude desk help! More like they don't want to work. The part I waited five days to be pulled either was damaged while pulling or already damaged before pulling. Sold to me without even letting me know. I don't work on cars so no I wouldn't have noticed the part was 🗑️. * Note*I understand how to handle parts. Part road in my backseat. I drove from the other side of the metroplex to get this part. I now know why people don't want to deal with the Burleson location.

Lannette Foote

06/24/2021 21:12:28

Went there with a friend to get a used turbo to go on a Chevrolet Diesel pickup. It did not arrive when it was supposed to so we had to go back and pick it up later still waiting to see if it works.

Sam Love

06/15/2023 20:50:00

Bad experience 4th time there. Not professional staff. They always order different parts. Want to get you in and out quick and don't pay attention to orders example i ordered a ecm for a 5.3 and they gave me for a 4.8.. Another order i ordered a taillight for a 2016 Malibu they gave a 2012 said it fit. While i had broken taillight in hand. Never go back ill order online my take longer but 90% of the time you get what you order.

mike ri

11/15/2019 02:31:41

Very helpful when ordering my part, having to buy the whole door to get the trim for my cadillac. BUT !!!! Next day, door was shipped to wrong location, will have to go back. Second day, went to pickup part and it was the wrong door. I was informed they would correct the problem. Now 2 wasted trips. We'll see what happens....

P. Ratliff

07/27/2019 23:51:19

I bet I’ve called 20 times in the last 2 days without an answer. It’s unfortunate to have a company that provides such a valuable service, but can’t even answer the phone of customers.

clayton west

10/24/2023 14:44:10

Call Talk to Joe Lopez Ask him about a 2017 Dodge Charger engine 3.6 with 44000 miles he had in stock he told me how i could research the car to insure it was the motor. he told me if i paid for it by noon 8/16/2021 i would receive it 8/18/2021 he sent me a link with the total price with no other details l paid it .I received a motor from elpaso 8/19/2021 with 98000 miles When I asked Joe Lopez about it he said I was actually getting a better deal than I originally asked for

Donald Whitaker

08/20/2021 10:54:25

my phone conversation was fine, and David ordered a wheel for my car to pick up the next day. when i could make it, the day after scheduled lickup, i only waited about 5 minutes to get the wheel. unfortunately it wasn't until i was at Discount Tires 20 minutes later getting new tires that we noticed they gave me a 15" wheel, but my receipt did in fact list the proper 14" wheel model. i took the wheel back 30 min later, and they ordered the wheel again and said they would call by tomorrow when it will probably be there. 3 stars for not reading the wheel upon receiving it, but they had no problem taking care if it and ordering it again. they even told me not to wait and they would order it & call me to confirm ETA so i took off back to work after setting the wheel on the counter. THANX GUYS AND GALS @LKQ!

Andrew Wells (funkytown drew)

02/03/2017 21:01:49

Can someone please tell how everything is more expensive here than anywhere else. 6 year old car and grille and front bumper is $1200. And it's a salvage yard!!! Wow best prices huh. LKQ owner I have contacted that number may 14. Dan Nelson I believe, has not responded to voicemail. I called today no answer. Thank you for your attempt to resolve issue.

Gil ben

05/15/2019 21:48:01

Address:	500 Lavender Rd, Wilmer, TX 75172
Phone:	+1 800-442-1031
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 317 Reviews
ZIP Code:	75172
Open Hours:	8am - 5pm

Friday		8am - 5pm
Monday		8am - 5pm
Sunday		Closed
Tuesday		8am - 5pm
Saturday		Closed
Thursday		8am - 5pm
Wednesday		8am - 5pm

LKQ - Wilmer JunkYard in Grand Prairie (TX)

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