I arrived at the facility and stopped at the guard shack, parked, and walked up to check in. There were two men inside the guard shack, and one motioned for me to step inside. The guard shack itself is very tight. They reviewed my paperwork and then instructed me to return to my truck, make a left turn (which appears to be required for semis), then turn right and park in the staging area along the fence. Drivers must park in this staging area and then walk to Door 26 to check in.
When I arrived around 9:45 AM for my 11:00 AM appointment, staging space was very limited—only one or two spots were available—and there was already a lineup of trucks waiting. I’m still gaining confidence with backing, and while I was struggling to back into a staging spot, a yard dog noticed and got out of his hostler along with another driver to help spot me. I really appreciated their help, as it made a stressful situation much easier.
After parking, I walked up the ramp to Door 26 to check in. Be sure to have your pickup number, seal number, and cell phone number ready, as you’re required to fill out a form during check-in. After checking in, you’re sent back to your truck to wait for a dock assignment. The staff member at the window was very matter-of-fact with no friendly formalities, but the process itself was straightforward. I was told I would receive a call when a dock door became available.
At 11:37 AM, I received a call instructing me to back into Dock Door 38, open my trailer doors, back into the dock, and chock my wheels. Be aware that the dock doors are on the blind side when approaching. However, if you continue driving all the way down and make a left, there is a lot with dropped trailers where you can safely drive around and come back so the dock doors are on your sight side, which makes backing much easier.
At 1:59 PM (13:59), I received a link to pay the lumper fee. After paying, I waited in my truck for a call from the office to notify me that my paperwork was ready. I asked another driver who was closing his trailer doors whether the office calls when paperwork is ready, and he said it took about an hour after paying his lumper fee before he received a call. Based on that, I assumed I was still waiting appropriately.
At 2:14 PM (14:14), I finally received a call from the office. The young lady on the phone asked if I was at Dock Door 38, which I confirmed. She then stated that my paperwork had been ready for the last half hour. I asked whether I was supposed to report to the office after paying the lumper fee, and she confirmed that I was. I informed her that there had been a lack of communication, as I was never told that I needed to go to the office after submitting lumper payment.
After picking up my paperwork, the exit process was simple: unchock your wheels, pull away from the dock doors, and you’re given a green laminated paper that clears you to leave through the guard shack. There are no red or green dock indicator lights at this facility.
Hello Folks truck drivers, really nice people here, security really nice, receiver clerk, no lumper fee, 06:00 doc # 39 right away,full load of cakes and excellent pastries. Out at 08:30. No over night parking .
Appointment 0600 Arrive 0507 Door 0507 Complete 0631
I was worried because of the reviews. But this was actually one of the best deliveries I’ve ever had in the DFW area. And the staff were all very nice and helpful. Well done yall!
This place is a joke. Total disrespect. One of the worst place to deliver. They don't care about OTR drivers. 3+ hours to wait for the dock, and another 2 hours to be unloaded. 12 palets... Checking in girls are rude and mean. They are so bossy !!! It's like you owe them something. US FOOD, don't care about those drivers who are delivering the product that they requested. First and last time coming here.
The worst company to work with . I recommend all my truck drivers family. Don't pick their loads and don't drop theirs load. Very un professional very rude staff and they charge lumper fees from me for 10 pallets $400/= even i am on time check in and some other drivers they charge even $600 lumper fee. So this is highway robbery if you making money with this company to pickup and drop off you wrong thinking my brothers and sisters in trucking industry. You are going to lose money
I had a small local run in TX, only few pallets but I got loaded late so my 11 am delivery was nearly impossible. My broker told me as long as I can be there by 12:00 - 12:30 I should have no problem. I was very concerned about all this but in fact they took almost right away and I was empty in 2 hours. Lumper was around $150 which is hefty for few pallets.
Never, ever accept a freight from this place. Besides being extremely rude, this place is chaos. You'll waste a lot of time, and it'll be a nightmare, especially if you arrive on a Friday.
Upon Checkin: Lady in office handed me a gate pass sheet to fill out. She gave me a scowl look and huffed her breath like I am interrupting her working on the computer. Mam, I just showed up to the window and stood there without attitude or tapping on the window. Patiently waiting for you. I’m sorry your life sucks.
4 hours Later: TW lumpers service has a bunch of rude girls working their area. After unload process - trailer empty, I went to them to ask if I needed to pay a lumper fee. Me: Hey I’m in door…. The young lady’s interruption response: Did I call you sir? Me: No but I’m trying to help your process. Her, as she walks off: Wait for me to call you.
I read all the horrible reviews about rude people and long waits. Well I signed at 0500 with a 0900 appointment. Yes I did have to wait a couple hours, but I was in a door within 30 min. So not really that bad, as far as thr ladies being rude. It just looked like they were extremely busy? The only reason I only gave 3 stars, is the night security were kinda jerks..but honestly I'd come back.
I got there a hour early before apt.@10am just for 2 pallets that were Half the size. 5hours later finally got the bills plus thy charge me $95 restack! No way my load tipped! FML check your load before docking.
My unload time was 6:00 AM. I checked in at 5:20 AM — nice and early, like a good soldier. It’s now 12:30 PM… and I’m still sitting here like a forgotten Amazon package. At this point, I think I deserve rent for the dock spot...
Man where do I even begin with this place, horrible, horrible, horrible. They don’t care for a drivers appointment time, you will wait for a long time to get a dock and even longer to get unloaded and get your BOL. The two ladies (Black American and Hispanic I think Mexican) have the worst attitude. They are both unhelpful and ignore you or are unwilling to provide answers to simple questions. They are unprofessional, rude and seem to either hate truck drivers or their jobs. Either way they should not be the ones interacting with drivers. The only positive note regarding this place is the security guards that check you in are professional and respectful. I will never deliver to this location again and I advise other drivers to do the same. Look at all the previous Google reviews of this facility and you will see drivers mentioning the same issues from years back. And it seems like no one in management care to fix the issues or maybe don’t care to read Google reviews. Anyways drivers you have been WARNED DO NOT waste your time delivering here. Peace and safe travels to you all.
Very dissappointed. CI at 6am got my pprwork at 13:40. I got put on a door at 10:30, Called for my pprwork at 12:30. Guess it waa lunch time, young hispanic lady was busy distributing chicken wings and fries.I get it stomach first...dah When she was done serving her co hungry workers told her my door #. She said rudely not ready. I tried telling her I got a call but she wasnt hearing it. Later at 13:20 this other lady came and asked how come I hadnt gotten my pprwork. I told her I had been to get my stuff but they were busy worrying about eating their chicken and fries. So I lost my load becoz of food. No respect for truckers at all. Funny thing nothing will change.
Very disrespectful, so I pull up to the guard shack to check in but this guard just sat there eating his food looking right at me so I'm thinking do I have to go inside to check in so I proceeded to go past the guard shack so I can go check in and I get stop by the yard dog and they're saying I need to go back to go check in with the guards so I walk back over there to go check in and he proceeded to yell at me be disrespectful and I'm like sir I'm in this big truck I stopped I look right at you and you did not say anything so I proceeded to go in and he started to get angry and raising his voice so I asked him do you want to argue or do you want to check me in and I told him you saw me stop because me and you locked eyes and I was looking at you eat your food but you did not say nothing to me. Very rude and unprofessional.
SO SLOW TRUCKERS, have other loads to pick up and deliver. Taking 5 hours to unload 8 pallets 10k pounds is not ok. I've to give my next load away because of the 5 hours sitting here. The 5 hours cost ME not the company $600. The company is still getting the next load.
The only thing good about checking in in this place is the guard shack go past there good luck then 8 1/2 hours for half a load. My appointment was for 6 AM. They said I missed it. I got my arrival time was at 5:15 this morning. Still here is 2 PM. Still waiting on paperwork. Everyone stay away from this place is a joke.
Arrived at 7 AM for a 9 AM appointment… Was given a dock door at 8:55 AM, but after waiting 6 hours here and a $242 lumper fee… It seems that all the previous reviews are spot on… I get paid salary so if I drive 50 miles or 500 miles a day it doesn’t matter to me, but I used to run for mileage, and it sucks having to wait forever. Safety vest required, and lots of patience…
I was here this morning. This place is terrible. Long wait. And don't come here any time after 12pm. They open 5am- 12pm. Work Monday to Friday. Receiving is terrible n super slow. If u have another load reschedule or don't book till empty. Knowledge is power
Checked in at 5:20 am for my 6 am appt. I was given a door right away, right now is 6:15 am and I am leaving this review while checking out at security guards Shack. Everybody is polite in here, from check in to check out. This is my best experience in a US FOODS facility of all the places I have been across the country Great job! Thank you
I got here about 3:00 a.m. my appointment time is at 8:00 a.m. I am check in and back into a dock 44 already at 5:55 am. Security gard came knocking on drivers doors it's time to wake up and check in about 5:10 a.m. very sweet security guard woman and male very friendly very helpful its my first time here and WOW in super fast gave me a door super fast now I'm going to go lay down because now I'm just waiting for them to offload four pallets and I'm so happy the process went really good I read a lot of the reviews and people were very unhappy with this place but for ME I'm so very happy less than an hour I'm checked in and dock in door 44. I'm a happy camper when I got here I definitely had room on the side to park which was great yard jockey guy was super nice he even pulled out a trailer for me so I can easy back into a spot to check in at receiving office very nice and helpful and cute hello but overall very pleased with this place I thought it was going to be a nightmare but actually it turned out to be absolutely great experience here.Thank you US. FOODS and the wonderful sweet and kind professionals staff that make our lives easier as a driver Cecilia Garcia at your service with JCT Trucking
APP: 8AM / Check-in: 6:05AM / Out: 7:25AM Check in at guard shack, park inside at left side, go to office (door 26). Friendly crew and enough room for maneuvers.
Dear drivers! Pease, avoid this place. Reasons: 1. Firstly, you have been waiting for a long time to be allowed into the place. 2. Secondly, it takes a long time to unload, and it is the biggest problem to get paperwork. 3. It takes more time to receive paperwork than the unloading load!
Asked my dispatch never to come here again for any money Very bad experience.
Please have patience for those who came here and have a good road to everyone
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