Battery Replacement through AAA. Replacement itself was smooth and they had the correct battery on hand. Technician took the old battery and charged us a core replacement fee, which is only to be charged in Texas if the original battery is not returned. Was given the run around by both the technicians and manager. AAA ultimately refunded the fee after review
The driver dropped my daughter's Tesla off too far from the charging station. When she asked him to help her move it closer, he laughed at her and drove away.
Can I remember my operators name at this time but he called ahead of time to make sure that I would be with the car and I advised him I would have to come back and meet him at the car. When I got back to the car to meet him I advised him that I would need him to put the car on the flatbed without putting the car in neutral because the car was having transmission issues and could not be put into here. The operator did not like that answer and from this point on is where the horrible customer service began. The operator made me send him a text message, releasing him of liability for putting the car on the flatbed without putting it in neutral which I thought was a process that was widely known to Tow Truck operators, but I’m unsure. After that, he left me in the location where he picked up the car after agreeing to take me with the car because I had a special key to open up my gate. On my way to the drop off location in my Uber he blew up my phone rushing me to the drop off location after leaving me after he told my car. When I got to the actual drop off location, he was not there and he was three minutes away. When he dropped off my car, he dropped the car so roughly I have attached a video to show you exactly how roughly you drop the car and his customer service skills from the point of me telling him I did not want him to put the car into Gear up until he dropped. My car were absolutely atrocious. Although I use this service through my Allstate roadside assistance, I expected a certain level of customer care that I did not receive.
S&J towing was amazing. I’m wish I could give more stars. Zee Kept me in the loop the entire process. Delivered quality service. Will definitely be using them in the future
Driver Zee was great I was expecting a long wait time , he was early , he communicated well and genuinely helped me get going with my car He was also well spoken , communicated the problem and resolution clearly and in a way that made sence
Absolutely ridiculous performance, went through progressive they put us in touch with this towing company. They said 45 to 55 mins, then kept changing the time. It went from en route to on sight to en route to on sight. They lied to progressive and said they had been here and called and no one came out. We were literally standing outside with the phone the whole time, then after getting a hold of them they followed that by saying it would be 20 minutes before not answering the phone at all anymore and not showing up whatsoever. Such a pathetic display, if you're in need of help find literally anyone else. This was inexcusable service especially given the situation. Honestly, what scam were you or your employee running that you kept changing on sight to en route. Be better or get out of the business you're clearly too incompetent and an entity to provide. Honestly one star is more than you deserve.
Zee was our technician and arrived earlier than the quoted time. He was professional and efficient. He even sent a video of my vehicle delivered to the service center. Would recommend using Zee and S&J towing.
This company is so great! Afif was so helpful and smart! He not only got my car to turn on to put in neutral but he was able to tow it from the back swiftly! Great communication and great service! Seriously he saved my life this night. May god bless you and the company
Best experience. Careful, trustworthy driver! Had to tow from Dallas to Houston and Zee was great. Making a breakdown a little less painful. Thank You!!
My driver was Zee. I needed my McLaren towed. He understood the assignment!!! This car is not cheap and he was TOP notch. No issues. Car delivered timely without a scratch! Give this man a raise
Excellent service by zee, Arrived on time and dropped the vehicle at destination professionally. I am fully satisfied with his service. I strongly recommend him(S&J Towing).
My truck wouldn't get out of 5th gear. I Called my roadside they sent S&J the driver contacted me and told me how long until arrival. He got here was respectful and polite and was efficient and fast. Thank you S & J for responding to my insurance carrier to come help me!!
I would definitely recommend S&J towing for any and all my tows. My Tow Driver Zee was very professional and courteous. He kept me up to date with approximate time that he would be at my location to pick up my vehicle. Definitely recommend…. Thank you again!
For it being the first time we needed towing service, the service was amazing! Driver Zee arrived in less than the time we had been told! Overall amazing driver, great personality and would give him 10 stars if i could!
I had gotten roadside assistance through my phone service. They said they were at the location for pick up but were 10 minutes away when I called them to confirm. Then they said that my coverage was for 23 miles, not 25 miles, and I would need to pay $120 more. This is absurd. My roadside coverage covered 10 miles and I paid 13 miles for $82, so for 2 miles more they wanted $120. Typical tow truck rip off tactics.
My car died on me while driving, and the tow truck driver Zee was very personable, knows good mechanics and is a great driver! I fully recommend these guys
I want to give a shout out to S&J towing!! I had been waiting over three hours for a different tow company to show up for me. I finally canceled and called S&J. They arrived within 15 minutes!!! They towed my car from my doctor’s appointment in Carrollton to my home as requested … a 45 minute drive. The guys were great! Professional, friendly and even offered insight as to what might be the problem with my vehicle. I recommend them 100%!!
Patrick was amazing! An absolute lifesaver. He explained everything that they were going to do and what the possible issues were. He then made a thorough review of the vehicle and then got to work. He was fast with it and did a great job. I suggest everyone ask for him to help you out
Worst experience and if you can go with a different tow company. My vehicle was towed and damaged by the tow truck driver who broke my window. Only went through them because that’s who i was assigned to by AAA. The driver immediately claimed responsibility as i stood right there and watched him break the window, it took them 2 days before they even would answer my phone calls about repairing the window and this is of course after I filed a complaint to AAA. They did reimburse me for paying for my own window to get fixed but also told me i have 3 free tows. I unfortunately needed to get a tow 3 months later and after calling all day i finally got someone who was the manager, i let them know i needed a tow and they told me i only have 7 miles and would have to pay out of pocket for anything further, which they did not initially tell me. After a little push back with the manager he hung up in my face and i’m sure blocked my number because i can’t reach out to them anymore. Avoid if you can and if not just record to keep yourself safe they will not claim responsibility unless they have too and don’t keep their word.
AAA service with S&J Towing Service are very professional and courteous, as soon as my good friend Momo pulled up asked me out the back how was I doing and cared about how was my day going. Momo knows what his doing and I highly recommend him to any of my friends and family members. Keep up the good work MOMO!!!
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