Looks like a good place for auto parts. I just used the parking lot as the highway patrol man harassed me for a couple of minutes. Guess he didn't have anything better to do on a Monday morning.
The staff helped us purchase a battery over the phone. Britt brought it to our house & installed it at no extra cost. Very professional. Will definitely use them for any auto parts.
Big thanks to the friendly and knowledgeable staff at this location in Trinity Tx. Very courteous, respectful and professional. I highly recommend this location.
Rude/dismissive customer service. Had my online order canceled after I'd paid for it. Said I was calling Napa corporate, and was told, "Good luck with that and that they didn't have to honor my paid order." Napa corporate more than took care of me, and now I know not to shop locally at Napa/Burton in Trinity, TX. Stay far, far away.
The guy that owns this place is very unprofessional, there is a lady that works there also, which I'm guessing is his wife, she was very very rude. For no reason at all.
My wife just went to this NAPA affiliated auto store. She requested a computer check (diagnostic) and the staff did not seem at all interested in even hearing about the problem. The store person refused and said they did not perform those. This seems very poor service when every other autostore typically will provide this service even free of charge as a courtesy in order to gain your buisness. More than likely they sell such diagnostic tools and the cheaper diagnostic tools are very inexpensive as far as car tools go. So investing in one seems a pittance compared to the goodwill and customer loyalty such small courtesies do engender.
Had the service person even been bothered enough to ask my flustered wife to explain the issue they would have found out it was a simple starter problem and which could have easily been found with a Battery/Alternator test. This test is one that Ive seen any auto-store be able to do. They probably could have done this but just did not seem to want to be helpful.
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