What clients say about Caliber Collision in Anna (TX)
Thank god my car was totaled by my insurance company. The interaction I had with these people was not encouraging during the short time Caliber-Anna had my car. Communication was "weird".
Jake was absolutely amazing! The hail storm got me bad! He provided excellent customer service, showed empathy, and kept me informed during my entire repair process. My car was restored to its original condition and looks just as beautiful as it did when I took it off the lot!
This shop was hobby professional and cared about everything. They kept me in the loop every three days and even kept my car when we was winter storms coming so I’ll be safe. They are wonderful and I would use them again if I ever need to.
Awesome experience! Jake was great! The repair process was pretty easy and seamless while working with my rental car place simultaneously. Was kept well informed throughout the entire length of my car repair. Excellent service!
Both Maria and Jake were absolutely amazing and helpful I was very impressed with the speedy repair time for my brothers vehicle. Thank you Maria and Jake for your outstanding service and for keeping me informed along the way. Should I need to file another claim, I know where to go I will definitely come back especially if Maria or Jake are there to help me again.
My mother took her car to Caliber in early October and just got it back on 12/8. The communication at this location was awful. Week after week we were told the vehicle would be ready only to hear that it wasn’t ready. The quoted completion date and the actual completion date were way off with only the excuse that the manager quit.
Absolutely horrible experience with this place. While having hail damage repaired THEY damaged a door by gashing it down to bare metal. They never said a word about it until we picked it up. Now it will have to go back for another repair. After getting home with the car, we found that one of the doors they worked on no longer locks. My wife has now been there twice to have it repaired and they have failed to do so. Poorly managed and horrible work.
Received vehicle back after 5.5 week of body repairs and the AC didn’t work, windshield cracked, and now front bumper bowing. They fixed the AC, they are replacing the windshield and now have to report bumper. It was stated that they wanted to make sure my car was in near perfect condition before returning it to me. I do not have confidence in their work and hope more issues don’t continue to arise as time goes on revealing continued issue with the work they did on my Pathfinder.
Caliber Collision was very professional in how they handled the repairs on my vehicle. In addition, I was updated daily on the progress of the repairs. Thank you!
Caliber Collision in Anna, Texas has been a nightmare to deal with, especially with an older woman named Renee who overstepped her role completely. We were the claimants after being hit in the rear, yet she took it upon herself to make decisions on our behalf as if she were the insurance company. A collision center has no right to assign “adjusters” or send people to our home without our consent—only our insurance adjuster can do that. Her actions were not only unprofessional but also misleading, as she tried to control the process illegally and acted with a rude, nasty attitude throughout. Customers deserve respect and the right to make their own decisions, not to have them taken away by someone at a body shop.
This location is great to work with. My insurance company was being a pain, but this location went above and beyond to get my vehicle back to me and looking and performing as it should. They even corrected a issue that was discovered a month later, no questions, they just did it. Thank You Anna Caliber Collision
Calibur Collision in Anna Texas did not repair my car and restore it to a safe status as it was before the accident they try to save money on parts by returning the car with incomplete repairs. Now I have to go find someone who will complete the repairs that they should have done in order to keep my vehicle safe on the road. and not compromised by the incomplete repairs.
Jake was absolutely amazing. He kept me updated on my repairs in a way that’s easy to understand. It took longer than I originally thought it would be but I was updated on every single step. The car was returned clean and a week earlier than the finish date. The day after I picked it up, I noticed something was out of line. I dropped it off and it was taken care of within 10 minutes.
Their service is good and through out the process they keep me informed. The service agent Rennae, she helped me to get my car before ahead of time. She keeps me informed abut the progress every week times.
Very pleased with the job! The staff was friendly. The communication was excellent and picking up a car that had been cleaned inside and out with the cherry on top would definitely recommend and would do business with them again, but hopefully we won’t need to. Haha
Great service, they keep you updated without you having to call in and ask questions. They have prom service in my vehicle was ready before the time expected. They did an awesome job the entire team.
My experience at this shop was above average from the receptionist to the service manager Jake to the car repair itself. I received my care within 2 weeks instead of the indicated 3 weeks and they brought my car to me at home. Due to a slightly loose bumper, they took the car back to the shop and after ordering new parts, the car was returned to me the next day, again delivered right to my door by Jake. The next week, I returned to the shop with a question. Jake kindly walked me thru the process of replacement parts. He also took my car into the shop and went to extra effort to clean and buff the spot in question. The car now looks as good as new and I will be forever grateful for the care and professionalism exhibited by the entire team here at the Anna Caliber location.
I recently had my vehicle repaired and I am extremely impressed with the service I received. From the moment I walked in, the team was professional, friendly, and incredibly helpful. They took the time to explain the repair process, and their attention to detail was second to none.
Not only did they complete the repairs on time, but my car looks as good as new. The quality of the work is outstanding, and I can tell they truly care about the customers they serve. The customer service was excellent throughout, and I felt well-informed every step of the way.
I highly recommend for anyone in need of auto repairs – their expertise, customer care, and high-quality work really set them apart. Thank you to the team for making this experience so seamless!
Recently had my vehicle bright here because of a collision, first time I’ve ever had to deal with this, the vehicle was totaled but I had some questions with the insurance company an a salvage yard that was calling non stop. Very stressful situation as could not reach my insurance adviser. Maggie at Caliber explained the whole situation and process to me and put my mind at ease and told me exactly what to do. She is awesome and I really appreciate her advice and direction.
Car had damage to front bumper and right fender. An easy 7 day fix. They had the car for over 30 days and when they said it was ready it wasn’t. The car looked like crap. Nothing lined up. Bumper was off and headlight was crooked. So they agreed to redo it. Another 30 days and car was finally ready. 2 months of rental car cost me $4000. I would definitely not recommend caliber collision and WiFi progressive wouldn’t have recommended them in the first place. 1st picture is the damage from the accident. The rest are when we went to pick it up the first time they claimed it was ready. You can see all the miss alignment in. The new parts and shotty paint work.
Great customer service! Caliber reps handled the communication with the insurance company and rental car company, estimate adjustments, repairs completed ahead of schedule and repairs look great. Car is good as new!!
Jake was fantastic during my whole repair process. He kept me updated, he communicated well, understood me and was very welcoming with his presence. He even went the extra mile when I wanted corrections done. I would highly recommend him! Thank you Jake!
Caliber really did a phenomenal job in the quality of work they did. I was given weekly updates as to the status of my vehicle. They were very friendly and helpful in assuring that I was completely satisfied! They did a very thorough job to make sure the vehicle was restored to the condition the way it was prior to the accident. I would highly recommended them above anyone else! Thanks Caliber Collison of Anna.
This place is great! Did great work on our beloved ford explorer. Very nice front staff and even tried to get the dog hair out of our car! Wasn’t even expecting a car wash. 10/10 best collision repair.
From making an appointment to dropping the car off, and then picking it up it was flawless. They also returned my rental car for me without having to drop it myself. The staff was extremely friendly and my repair was done exceptionally well. I grew up in an auto body shop and expect nothing less and they exceeded my expectations.
The Anna, TX location has great employees. Excellent work on our car. Faster completion than expected with no flaws in workmanship. Friendly front desk folks and the kept us constantly updated with the progress. Night and day difference to our experience with ServiceKing/Crash Champions 2 years ago in McKinney.
I had a really great experience at Caliber Collision. My car was repaired sooner than expected. I received updates through the process. Rennae is the BEST. She was great to work with. I have had no issues with my vehicle. They even gave it a wash off before I picked it up. Very nice and shiny… way better than it was when I dropped it off.
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