What clients say about Hi-Way Auto Parts in Brownwood (TX)
I had a very disappointing experience. I was initially quoted an inflated price for basic tires, and once I questioned it, the price was suddenly reduced, which was concerning in itself. On top of that, I was pressured to pay before the service was even completed, with the implication that I might not have the funds. I observed other customers and did not see this same treatment extended to them. I have never been asked to pay in full before receiving a completed service. This interaction was handled by the woman owner, and I left the situation feeling disrespected and honestly disgusted by how I was treated.
This place is amazing. The workers are friendly and helpful. The guys that load things in ur vehicle for you are also friendly. They work with ppl rather ur a business or a person needing to work on your own vehicle. They also keep there word with there warranties that you get threw them without giving you any problems . Would recommend this place to anyone
I needed a replacement front left fender for my daughter's 2014 Buick Encore. Located part at AESOP through Car-Part.com. Kevin Golleher provided fair price, coordinated delivery from Missouri facility to Hi-Way facility Brownwood Texas for pick-up, and facilitated excellent communication and customer service through the entire process.
Absolutely disappointed in the service from this place. Bought an item they said it would take 24 hours called after the 24 hour mark and got the run around and they canceled my order for me asking why it was taking so long. Will never recommend service to this place the people here are absolutely rude with little to no regard so if you wanna spend your money here be prepared not to see the item you purchased for a while. The guy by the name Jacob McGee who works there is absolutely rude also apparently it's appropriate for employees to cuss at customers. Absolutely terrible customer service
I work at a mechanic shop a few towns away; get sent here once or twice a month. THIS PLACE IS AWESOME 💯
I took a walk around a little bit and what impressed me most was the organization of this place. Front office staff is quick & doesn't mind getting dirty for a few minutes to help load your stuff. Nothing but good things to say about these guys 🤘
Waited on Transmission for 7 days. Picked it up and realized it is the wrong trans after I got back to my shop. Back to square 1. Customer not happy, since paid for up front.
I’ve done business with this company many times over the but will never use them again. They don’t check out the motors and parts they sell, causing the customer to have to pay double sometimes triple labor costs.
This is not the first time this has happened to me with this company but it will definitely be the last!
This company has had my money tie up for weeks. website shows the motor I ordered shipped out. but for three day straight I would message saying .when is motor shipping all they keep doing is wanting my name address phone number. I send my info 3 day in a row still no motor shipped out asked for refund and still waiting. I wouldn't buy anything from this junk yard
Took in a 2022 Nissan tail gate with a camera. Wanted to give me 25.00 🤣 said they don't deal in foreign stuff. There was foreign stuff sitting all over the place. The guy was mad at someone I guess. Really rude. I will never deal here again. What a rip.
Will never deal with this company again. Constant scerw ups and excuses. Do not expect them to call you back. You have better chances dealing with a company off the internet and actually getting what you order.
Ask for Matt. Outstanding business to business customer service, Soundwerk Car Audio in N Richland Hills TX thanks Matt and the entire Highway crew for helping us help our customers
Great place they had what no one else had in parts and Great prices as well. Customer service was great I dealt with Josh Great guy has an awesome attitude very knowledgeable as well I will definitely recommend yall to everyone I know again thank you for Great service
their prices beat anybody elses on a rear end for a pickup, and did not require a core exchange on top. ive worked with a few salvage yards in the past that were quite difficult, and these guys over here helped me out a lot. thanks!
Have been looking for a dually bedside for some time. Phoned Matt who was very helpful, live in Tucson so had to have part shipped. Part arrived and was in excellent shape, would highly recommend this company and Matt. Glen Cannon
Ordered part for my wife's car paid ahead of time part came in waited an hour to be able to get part then had to go outside to get the part and the gentleman got it for me in 5 minutes need to improve your customer service
Fantastic service, Jarrod is always a ton of help and we enjoy doing business with him and Hi-Way Auto. We will continue to work with them and are very pleased with the condition and functionality of the parts we receive from them and they always arrive within a reasonable time after ordering.
After 14 days of continuous calling , and speaking to almost everyone in that store about a refund of 106 dollars , Mike , Micheal or Whoever else I talked to they finally admitted to making a mistake , never got a call back they never let me know what was going on and could Not give me cash for some reason even thou all other stores do . I’ve worked in places where the same money transaction are made if there’s a problem with returning money to their customers they are given cash or store credit yet Hi-Way Auto parts thought it was to complex !! Service is great as long as you’re not trying to make things hard for them .
I purchased an engine for a 2011 Dodge from Jacob S last week and it was shipped within a few days and Jacob kept touch with me the entire time and was wonderful to deal with. I buy a lot of auto parts and if this is an indication of the customer service I can expect I will be returning. Thank you Jacob!!!!!!!
Horrible service. Go elsewhere! I ordered a rear taillight for drivers side of car, even says it on my receipt. They ordered the passenger side, said they would order the right one and call me back. After one day of no call I decided to go to Harolds Auto in Briggs, picked up my light got my inspection. It was worth it to let them steal my money rather than to ever deal with them again! I still have not heard from them. No integrity.
Purchased a transmission, waiting on delivery. Working with Matt to get it as soon as possible. I was concerned about the delay but after talking to him I understand what's going on. Communication really helps during these crazy times. Thank you Matt.
Called for about 5 days straight and spoke with a guy named Markus...every time I spoke with him he said I will call you at the end of the day and give you an update on the rack and pinion your wanting and not once Did I ever receive a call back. Guy did not seem very willing to help out nor keep his word!
Another positive experience with these guys... Tom was helpful and accommodating in addressing an unexpected issue with a shipment (which was processed and received lightening fast- thanks!). Soundwerk Car Audio, N Richland Hills TX thanks Tom and staff for helping us help our customers.
The absolute worst experience with a business. Ordered a complete bumper, only received a bumper cover. Asked to be sent a headlight and turn signal, never even got shipped. The customer service was a disgrace, Matt does not take his job seriously and could not be bothered with correcting the order or correcting the price, you could hear workers giggling in the background. This was for an insurance job and because of the horrible service of this place the job went from an intended 4 days to 10. if there's anything to be said about this business it is that it is completely unprofessional and you shouldn't waste your time or money here.
Called these guys and spoke with Stacylast week chasing some parts for my GMC Denali so I can ship them back to Australia and he was absolutely brilliant to deal with. I was running late leaving San Antonio heading back to Fort Worth and asked if he could organise for the parts to be left out for me so I could keep on trucking. Not only did he organise everything exactly as he said he would but he went over and above and called me on his personal cell after hours to make sure I had directions to fund them and to see if I needed a hand to load. Big shout out to Stacy. He will look after you. He then called to make sure I knew the best road back to Fort Worth as being an Aussie I had no real clue.
I am so glad I tried these guys back again this time as I had called them from Australia a month ago looking for parts and got another chap who was the rudest so and so I had ever spoken with and refused to help me as I was outside of the U.S.A. and I have been shipping parts for 15 years.
The people here are very friendly and the scales are very accurate and I should know since I come out every six months to test them with certified test weights and they always test good.
Called from San Angelo to find a set of mirrors. That was the rudest customer service I can remember. The guy I was talking too just hung up on me without a word when I commented on the price. You can keep all of your parts. I'll do business elsewhere! Sorry to have bothered your extremely busy day there fella!
Called yesterday asking about parts for my truck the guy I spoke with was great said they actually just got one in so.today I went in and the gentleman was rude as hell as soon as I started asking about the parts I called on yesterday never once looked in the system to see if they did or.did not have the parts just instantly said no and was rude about it I walked out with a few words said back and forth then he came out the door asking what I was looking for I told him nothing from you for sure. I am going to call back and speak with the gentleman I delta with first and see if that gets me anywhere
Excellent service and prices. I saved $500 from other used parts prices I could find and the engine they delivered to me is like new. I couldn't be happier. Great job Hiway
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