Easy in and out. Very little wait time. Did not like the extra 3% added to my bill for using a credit card. This is new since my last service here. Was not notified of this prior to presenting my card at checkout. Like most folks, I don’t carry a lot of cash.
The staff was ready when I arrived to drop off the can. Whey were quick to make an inspection, provide the requested service and make appropriate recommendations. Oh, and they were able to get it all done before lunch.
Unfortunately, the 10R80 transmission failed on our 2019 F150. This is a widely reported design problem that Ford has not recalled. We worked with Cindy Parker to diagnose the problem. She's great to work with and very responsive. Diagnostic fee was reasonable. The cost to replace the transmission is 35-40% of the FMV. Although we're very disappointed with Ford Corporate, I would recommend Cindy (and Scott Smith) at CS Ford for Service.
We went in for our first oil change and William Bruce was very helpful and informative. We live in Anderson TX and it's worth the drive to College Station. The Ford place is right next to Sam's Club. It would have been nice to go to Navasota Ford but their prices were absolutely ridiculous. College Station Ford is the place to go. Make sure to request Mr. Bruce when you go to the service desk. I forgot to say a huge thank you to the technician who did our oil change and then put on our front license plate. That was a good extra!
I drove an hour and half just to come to here. I had a fantastic experience with Lucas. He went above and beyond to explain everything and to come up with a plan for future repairs. I will be coming back! Kiddos to Lucas! You deserve a raise my guy! I will be returning!
Just a few dollars more than the non-dealer shops and they checked everything out and only suggested repairs on what I already knew needed to be done plus gave me good news on my overall engine condition. Very courteous staff and technicians. I will be back!
The services performed were done efficiently and timely. The service representative was knowledgeable and helpful with good communication. I thought the prices charged were very high. They added a 3% surcharge for payment with a credit card which was only announced at the time of payment.
Tyler was very professional and courteous. He was very knowledgeable about the f-150 and most importantly he wanted to help. I would definitely recommend reaching out to Tyler if you’re looking for a Ford.
Went for oil change, tire rotation and overall check-up of vehicle. Made appt and CS ford was very respectful of that and timely in their service. Took care of some general issues that needed addressed. Really like the video showing my vehicle, being kept informed of what was going on and getting in and out in a timely manner. Great job!!
--- 2026/01/12 --- My truck started throwing DTC's related to diesel emissions... so the crew at CSF got me scheduled and the truck on a lift and it became VERY obvious what was wrong.
The aftermarket DPF-back exhaust that I had installed back in mid-2020 after purchasing the truck has completely rusted out and the final sensor for the exhaust was detached and restarting in the exhaust steam.
I'm now working through the warranty process with that aftermarket company as they're premium and known to stand behind their products. Hoping to have CSF perform the removal of the defective part, installation of the replacement exhaust and any necessary repairs to get my F350 Tremor all fixed up.
Bobby and the CSF team are great! Professional. Curious. Respectful... this matters to me. #BigFoxTravels
--- 2025/11/08 --- In the area again and my F350 needed serving again. This time just an oil change + diesel fuel filters cost nearly $500 which is on par.
I waited this time as we're down to a single vehicle currently and the QuickLane waiting area was relatively comfortable for the ~2 hour wait.
--- 2024/02/16 --- Got a call this morning that my truck was ready. I headed into the dealership around 2:00PM today to pick her up.
Learned that one of the control modules in my 2020 F350 had already died... THANK GOODNESS for the extended warranty I picked up at purchase. It'd be REALLY NICE if the OEM would produce quality parts that lasted.
Very happy with the service experience and communications from the College Station Ford team. While my truck still need a good detailing... AT LEAST she's no longer telling at me at startup.
--- ORIGINAL REVIEW --- Called and spoke with one of their service managers about a recall repair issue from a dealership in Ohio. He arranged to have my 2020 F350 Tremor picked-up from our campground for service.
They picked-up my truck yesterday and arrived in a well marked SUV. Both employees were wearing College Station Ford shirts and the driver had a tablet to check my truck in BEFORE departing. (great tech implementation)
Really appreciate that the driver did a full walk-around and didn't give it too much throttle as they drove away.
Will update this review once I get my truck back from the service department, but first impressions are pretty good!
College Station Ford service department was once again awesome! They fixed my van right up and it drives like new again. Cindy was great and even though I have only been there a couple of times before she remembered me which was really nice.
I recently dropped my car off for a final repair on a recall. I wasn’t having any troubles with my car but it was free. But what they originally said would take a week to a week and a half, took almost 6 weeks. They sent me a message saying my car was all ready. When I picked up my car, they didn’t give me any information about what had happened to my car during this time except a receipt paper. When I got into my car I got a half a mile down the road before my car started rough idling, having banging noises, and the engine light started blinking. I made it home then I read through the receipt, on the last page it talked about the troubles from the test drive that I experienced and that they recommend spark plugs. But instead of telling me anything before I left they just let me risk my car. After peaking under the hood I saw that now my windshield washer fluid cap is missing, that both of my screws from my driver’s side headlight are gone. But the thing that probably ticked me off the most is that there was a red scrap on the driver’s side door like they had hit a car opening the door. And if these are the small details that they messed with then what big things that I can’t see as well did they mess up? I used to be a proud ford owner. Now, I would rather swim to work through a lake of battery acid, lemon juice, and razor blades than to buy another ford or even go back to this joke of a dealership.
The person in the service center was very nice, but I didn't get the problem solved. The problem I was having the wiper washer wasn't working properly. They said it was sludge in the bottom of the container that holds the washer fluid. It is still under warranty. The problem I have is Ford won't cover it because of the sludge. I've owned several vehicles and put the washer fluid in all of them and never had this happen before. I've put washer fluid in my Ford F-150 before and this didn't happen. Maybe Ford needs to change the policy on these since it still has warranty on my truck.
Cindy has been great to work with for many years now. She’s highly responsive to all the needs of a person (not just a client) and takes customer service to a new level. I can count on her to be direct and honest with me on the diagnostic side and continuing to communicate with me while the work is being done.
We took our 2020 5.0 F150 to CS Ford for an alert that we can adjust how much oil the truck uses. Customer service was great as always, great communication. My only little complaint is that they didn't completely close my hood. My alert came on as I got down the road amd I had to pull over amd close it.
I had routine service done on my 2022 Ford Explorer XLT today. The Service Advisor Joe did an excellent job.
The work was explained, including the additional recommend work, in a thorough way. And the service was quick. About one hour for: oil and filter change, tire rotation, and battery replacement. Much faster than I expected.
Customer service was top notch, communication and services were better than most dealerships I’ve worked with. Bobby handled the repair and the technicians performed within the timeline. Having an expensive repair isn’t fun, however when accompanied by great service it takes a layer of stress off. Would recommend and use again.
Colton, Andrew and Fiona were all top notch and took good care of me with warranty work and an oil change all remotely and in my drive way. Outstanding service. Hope I got Andrew’s name right, he has a strong handshake.
They did a wonderful job on my truck. They let me know before I came in that progress was not done and I would be able to get the vehicle and drop it off again or they could keep it for the night and finish it the next day. I’m in college so having that option is crucial for me and I greatly appreciate it!! Kristin is also so easy to work with and she’s a lovely person!
From start to finish, William delivered an exceptional experience that went far beyond my expectations. The moment I arrived, he greeted me with genuine warmth and professionalism, immediately making me feel valued as a customer. He ensured every detail of my visit was handled with care and went the extra mile to make sure I was comfortable and well taken care of.
What truly impressed me was his follow-up after my service. William personally reached out to ask about my experience and welcomed my feedback so he could make my next visit even better. That level of dedication and commitment to customer satisfaction is rare and speaks volumes about his character and work ethic.
William represents the gold standard of service professional, attentive, and sincerely caring. I left feeling not only satisfied, but truly appreciated. I highly recommend asking for him if you want a first-class experience at the Ford dealership College Station
I showed up for a walk in oil change/ tail light bulb service. The wait was 1hr -1.5hrs. I asked if I could keep my keys to go run an errand as long as im back within the 1hr window. All was good. Stayed on site and came back in 45 min. I was greeted with " you didn't leave your keys so we moved you to bottom of the line and another hour and a half wait" very frustrating and a bad customer service experience. I love keeping service in house but won't be returning if service continues in that direction.
I had an issue with my car and Lucas was my service person. He was extremely helpful and made sure that I was taken care of. The issue that I had with my car none of the technicians had seen this problem before. After 2 days of diagnosing and problem solving they were able to come to a conclusion and a fix! Lucas kept me updated at all times and made sure to keep me informed at every stage. I was glad Lucas was able to be my service person!
I will first start off by saying it’s almost impossible to get a fire star rating from me however, Brandon along with the technician who completed my service truly deserve it. I arrived on time and was in and out in a reasonable amount of time with top-notch service. While the service was being performed on my vehicle, all of my questions were answered and addressed in a thorough and professional manner.
The staff is always very professional and courteous. They are always very accurate on when the vehicle will be ready and are up front with their time estimates. Also they make recommendations but do not pressure you pay for additional service or parts. Just keep you informed. Jose was fast and professional and can watch the vehicle being serviced through the window and I am very pleased with my experience
Lucas was amazing. Best service advisor I've had the pleasure of working with at Ford. I went in to get a recall fixed, and thanks to Lucas letting me know the parts were in, I was able to get it done ASAP. He kept me in the loop and also sent me some suggestions I might want to get done while my vehicle was there. He gave great customer service and made the rental process, drop-off, and pickup a breeze.
Absolutley exceptional service. Have never been or felt more taken care of in a timely as well as informitave manner. Lucas Lipscomb helped me AND FAST. 10/10 We definetly will use him for all our vehicles. Our mobile detailing unit had a window failure in the rain, it was fixed in 30 minutes. No appointment and that is unheard of.
I recently scheduled a service appointment with Lucas, who went above and beyond by pulling up all my warranty information ahead of time—super impressive! When I arrived, everything went smoothly. Bobby handled the check-in and got all the necessary work done on my vehicle in under four hours. The level of detail and customer care here is fantastic. Even though this dealership is out of my way, it’s absolutely worth the drive to be treated like a valued customer. They made sure parts were ready ahead of time thanks to the scheduled appointment, unlike other places that keep your car for weeks and still don’t finish the job. I’ll definitely be coming back!
Came there for a tire rotation with my Tesla, they did it well and quick. They also let me take a look at the bottom of the car to check that everything was good. Nice attention to the customer!
Keeping in mind that service at a dealership is always a bit more expensive, this experience was worth every penny. Friendly and knowledgeable advisors, knowledgeable and experienced techs and the inspection and tire rotation was included. Did not try to upsell me at all.
The tech found a broken load sensor arm, apparently left by the last dealership to service my truck, and as he had an extra one from a previous job, he bent the bracket back into place and replaced it for free.
After all that, it was still the fastest diesel oil change I’ve had done. Will definitely be back here for all my service for as long as I’m in the area.
Apr 17, 2025
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