I have had to come here several times for various things wrong with my car and they are seriously amazing! So nice and efficient definitely recommend. Also very student friendly for those trying to figure out adulting too. :)
Yall. Talk about real people who understand. My battery died and I called them at 8:35pm to see if they have a battery in stock for me and if they could install it for me. Keep in mind this is 25 minutes before closing and I have about a 10 minute drive to get there. Deedee was the lady on the phone who helped me and said to come on it and they would help. I was DESPERATE. I couldn’t miss work the next day to get this done. So they totally helped me right before they were closing. Angel was the service tech and was great! Take your business here! Highly recommend them.
Dan just well beyond the call of duty. He was knowledable and helpful to find me what I needed without any pressure for me to buy more than I needed. Great job!
I drove an hour to my closest store in College Station and needed a RV-Marine battery. They didn’t have the battery I needed for my RV. So I purchased one for pickup the next day and they said they would call me or text me when it arrived at the store. That didn’t happen. They said it would be there by 3:45pm at the latest. I called them at 5:00pm and asked if they had it and they did. I drove another hour to get it and picked it up at 6:00pm. Just saying bad customer service.
i recently had a terrible car day and my last stop was at advanced auto parts. This very nice man Dan helped me with my battery issues and got me back in the running. He gave me advice and a quick fix if it ever happened again. Thank you, will be coming again!
Edits in response to the reply:
Nothing in particular, just overall had a good experience with the store, they were courteous and did a good job in terms of looking for parts, comparing specs, and taking the time listening to and fulfilling customer's needs and contributing to solutions (such as looking for alternatives, etc.). Not every business has such patience nowadays.
Original review:
People working here are very attentitve, good experience so far.
Diandria was a pleasure best experience I've ever had in an auto parts store.Thank you so much and your other employees could take notes and really.Your story could really just thrive.Thank you I will be back
Great staff and selection at this location. I had an issue with replacing the bulbs on an aftermarket set of headlights on my Tundra. Rafe (Raif), one of the team members took 30 minutes out of his day to help me find the right bulbs and replace them. Great guy and unexpected service from a chain auto parts store. Will be back.
Ricky was absolutely outstanding, he took the time to explain all the different types of windshield wipers and was exceptionally helpful in making my decision. He proceeded to install them for me as well. Thank you Ricky.
The employees are reliable, honest and operate with integrity. I recommend them to anyone who is looking for some great car parts. Angel always takes the time to answer any questions I may have, and provides me with all the options available for parts that I might have to replaced . l'm very happy to have been referred to advanced auto parts!
I was having problems with my battery and Lindsey and Rick went above and beyond to help me figure out my problem. They got me back on the road in no time!! They both are very knowledgeable about vehicles and I'm so thankful for their help.
Came to get my battery tested and replaced and Lindsey helped me out a ton! She made the whole process super easy and was in and out very quick! Would recommend
Great service. I was helped primarily by Dan, who was amazing. My car was running rough and felt like it was going to shut off. He ran the diagnostic test and gave us advice, and now the car is running smoothly again. There was another young man that helped by the name of Pierce, who was also amazing. Thank you both!!!
It is Christmas Eve 2024 and my car battery is giving me trouble. The dealership wanted $650 to replace it. I stopped by Advance Auto Parts on Harvey Road in College Station. An extremely positive and helpful young man named Paris quickly tested and replaced my battery in just a few minutes.
I would have expected workers on Christmas Eve to be less helpful, but I was pleasantly surprised. Thank you Paris for a job well done!
I walked in the store and waited for the employee working at the time named “Rick.” After he hung up the phone I patiently waited for him to acknowledge me because I figured he was busy helping another customer. When he acknowledged me I asked if I can borrow a scan tool to clear a code as I unplugged one of my injectors trying to diagnose a misfire that I had fixed now. His tone turned hostile and said it’s illegal to erase codes. I questioned him and said “it’s illegal to erase codes?” He responded by reiterating it’s illegal to erase codes. I couldn’t help but almost laugh because this is clearly not the case. I challenged him on this and said, no it’s not illegal to erase codes.. how are you supposed to clear a check engine light when something is fixed and you need the light to go off. He then told me it is a 25k fine for us (as in Advance Auto Parts) to erase the code. I never once asked to have him erase the codes, just to borrow a scan tool. All he would have had to say is we don’t lend scan tools out and leave it at that.
After this experience it is safe to say the Rick is arrogant and rude and I will never use Advance Auto Parts again - and I will tell people in the auto industry to avoid this place at all cost. Also, what kind of auto parts store doesn’t offer a scan tool out. Every other auto parts store such as O’Rielly and AutoZone do. This place is a joke and avoid spending dollars here unless you absolutely have to!
This location is great and has all the parts I ever need with VERY friendly and helpful staff. Not sure of her name but the elderly lady that works the counter knows her stuff and is always quick to help! The reward program with Advance is excellent as well and the app is great. Loyal customer here.
I was helped by Steven today for a simple battery replacement. He was friendly, professional, and had a good attitude to his work. He even gave another customer an advice while helping me out, and helped me get back on the road very quickly. Will definitely be coming back.
Very helpful place that took care of a bad battery with lots of care and attention! Ray helped out by first testing the battery and handing us the printout from his tester that explained the status of the battery. When we decided to go ahead and change it, Ray again helped by installing it and explaining everything he was doing as he was going along. Nancy at the register was also very helpful. I highly recommend this place for the care the staff showed and for getting us back on the road in very short order. Thanks and Gig 'em!!
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