Lawrence Wrecker Service in
Alvin (TX)

I am disappointed by the unprofessional this company is received a text message after the review i left .

I had the worst experience with this towing company. My truck was towed at the request of the police, and I went to retrieve it about 4 hours later. My wife called first to get information, and the man who answered was extremely rude. He was yelling at her and speaking to her like she was a child. We let him know we were getting our insurance to help retrieve the vehicle, and he seemed upset from the beginning. When I arrived and called him, he said I should have called ahead to let him know I was coming—but he never told me that before. Instead of explaining politely, he was rude and disrespectful. I’m sorry for not knowing the process of getting a vehicle out. He acted like everyone automatically knows how it works. It’s not like they tow my truck every day. This was my first time dealing with something like this, and instead of helping, he made it more stressful. He treated me poorly because I don’t speak English perfectly. My wife is fluent, and he still screamed at her. On top of that, we later found out they broke my back window and said they were not responsible. This company has horrible customer service, no professionalism, and no respect. If you don’t want to be yelled at and treated badly, do not use this service. I would never recommend them. If i could i would of put zero stars Please learn how to treat customers Honestly overpriced for 4 hours and also for them to break my back window.

Mike was AWESOME! Took care of me quick and cheaply! Got it handled, with a smile!!! I completely recommend this company!!!

I called for a tow service and the person who answered sounded immediately bothered and inconvenienced by me even calling. For a business that provides an emergency service, I expected much better customer service. Before he arrived, a police officer on scene was able to help, so I let him know his service was no longer needed and was even considering to offer to pay a partial fee for gas. But before I could speak he persisted I pay for half of the service anyway even though nothing was done. I couldn’t even offer to pay something more reasonable before he said “never mind” and hung up. I felt bad but later I learned that he had cursed on the phone at my husband called him many names. The entire experience was uncomfortable and unprofessional. I’m honestly surprised they are still in business. Very shady behavior, and I would not recommend them.

Mikey was great. Thanks for all your help today.

Good service but charged a lil much 175 when another service charged me 80$ basically same service in Alvin to Alvin but one was at the day and one at 9pm so maybe night charge but wish I would asked price before using them not even 10miles

My car got towed here and he is extremely pleasant! Very knowledgeable very humble definitely recommend!

Great People. Great Service. Prompt. The best communications I've ever experienced answering all my questions. Came to my home with a new battery when my car battery was dead and replaced the battery. So professional and most of all very personable and resonably priced. I will refer them to everyone! Such great customer service!

Absolutely terrible experience with Lawrence Wrecker Service. After my car was towed at the request of the police, I went to retrieve it within just a few hours. Upon arrival, I was met with the most unprofessional and outright hostile behavior I have ever encountered from a business. The man working there was screaming, cussing, and calling me names for no reason. Completely unacceptable behavior for someone running a business that deals with the public. Then, there’s the price. The sign outside clearly states a $85 tow fee and $22.85 per day storage, yet I was charged $285 for a car they had for only 3–4 hours. No explanation—just blatant overcharging. As if that wasn’t enough, when I got my car back, I immediately noticed significant new damage that was not there before: - Two holes in my front bumper - A broken plastic plate cover under the engine that was dragging on the ground - A huge dent in the left rear quarter panel - A broken handle on the rear hatch - Multiple dashboard warning lights that were not on before This business operates with zero integrity. Between the price gouging, damage to my vehicle, and the verbal abuse, I wouldn’t recommend this place to my worst enemy. If your vehicle gets towed here, document everything, take pictures, and be prepared for a fight.

Super friendly service! My car battery died and they came to my house and changed it for me very quickly and reasonably priced. Being a single mom with no tools myself, Michael made sure I had everything running and assured me to call if I ever needed anything in the future. Highly recommend!

Do NOT click on their site! It brings up a pop up that covers your whole screen and tries to get you to call a fake Microsoft number. Someone may have requested google add it but just be wary.

Fast, friendly and affordable. We got stuck out in the heat with a car that had broken down, and 14 minutes later they were there to get us back home. We couldn't recommend them more highly.

Very good wrecker service company. My wait time was only 30 minutes which is a lot better than calling League City towing that takes well over an hour. Nice folks here and professional.

Great group of guys work here. The owner is a family friend and has always helped out in time of need. And the other wrecker driver name Michael C. Is a ligit and cool dude.

Glad I called him, my car auto locked the front door with it still running and after 2 hours of trying to deal with it ourselves decided to call a wrecker. $60 later and a quick 15/20 min wait after I called he was there and had the job done in under 5 min. Reasonable dude and seems to have enough experience with all this to help you solve your issue/give advice whatever it is between your insurance company etc where it is applicable.

My car was sent there by the law enforcement after a crash a Friday evening cause I didn't have a contact for another towing company. Absolutely do not let the law enforcement send your car to a towing company of their choice and never call this company to tow your car. When I went to the yard to pick up the car on Saturday the yard was closed, I called the number showed in their banner in front of the yard just to be said that I had to call one hour prior to the pick up time, but that he couldn't drop what he was doing to go and open the yard for me, and that I'd have to pick up my car only on Monday. I asked if there would be additional charges to pick it up Monday he said "well, we are a daily storage" how can they charge 2 extra days of storage if I was there to pick up Saturday but they just wouldn't go there till Monday... I asked a friend to call them and finally I got to pick up my car Saturday in the evening, and yes after 24 hours of their pick up time so we had to pay for an extra day, besides that he came with the excuse that my car wasn't drivable trying to see if they could get some extra money to tow it to where I wanted it to go, as soon as I got my keys and tried my car there was no problem driving it at all, even though I didn't have them tow my car we had to pay hundreds of dollars to get it out of there... never ever doing business with them again.

If I could give a negative -5 stars I would. Worst customer service I've ever experienced in my life. Was cussed at called names. Threatened I would have their gaurd dogs sicked on me. All because I came through an open gate that they opened to let me in to get stuff out of my car. I will never go there for any reason. I suggest call another wrecker service. 5?s down

It's a wrecker service my experience has been pretty bad with tow yards and wreckers. I have to say though even with ruff exterior of the guys I do believe that they are very good people. Prices for retrieving the car out of this world ?. But customer service ?. I don't want to have to do business with you guys anymore but the experience was not so bad. Thanks.

I received a tow at the Alvin Buccee's after my car was totalled at the light. I was told the driver would wait while a ride came to get my wife and kids. Five minutes pass and the car is gone. Ten minutes later I load up my family and call the office and they ask if I have proof of ownership to retrieve my belonging in the trunk and we're allowed to enter the lot after a bit of harassment on both sides. First impressions make the difference and I won't ever be left on the side of the freeway with my children again. Thanks

We had to wait almost an hour for service. Then they were really rude, when they finally showed up, as if they didn't want to service black people. If I could I would give them a zero.

I read some bad reviews at first but was in a bind and the quote was cool. Mr. Lee the tow truck driver was awesome. Told me he’d been doing it 50 years. I couldn’t say anything bad about this place. They don’t know it yet but are coming back to tow same vehicle tomorrow or Monday.

From my experience which was my friend having to work with these people I would say they are great people. They, under strange circumstances still let my friend get her belongings from her car even though she had no cash and it was late at night too. Inconvenient but they understood the circumstances and were there when promised.

This towing service company is very dishonest and are con-artist. These guys were called out to tow my vehicle by the police department, and through out the service they lied over and over. I would recommend never using this company for any towing services. They don’t even deserve the one star. In addition they are very over priced on there fees, you would be better off buying a new car. They charged me $500 for a 35 mile tow.

THIS COMPANY IS A LIFE SAVOR!!!Words can not express how incredible these people are! We just moved to Texas a few months ago and barely know our way around. One night we were dropping a friend off in an unfamiliar area and got a really bad tire. We called our insurance company and they said they wouldn’t be able to come until an hour and a half later! We were so desperate so we googled near by towing companies and found Lawrence Wrecker. When we called the owner and told him that we did not have any cash on us and were in a desperate situation they told us to not worry and they were on there way. The minute they showed up they made the entire situation a breeze and delight. They were personable, charming, friendly, and put us at ease. If that weren’t enough, we told them we were recently engaged and didn’t know the area and when he finished he told us to not worry about anything and to have a great night. THIS COMPANY IS A LIFE SAVOR and you would be crazy to call anyone else!!

Had a great experience with this company yesterday! I had called a different company in Alvin and scheduled a tow, the other company never came and was horrible to deal with. HOWEVER, Billy from Lawrence came to the rescue! Really appreciate his service, professionalism, and kindness. Thanks Billy and Lawrence Wrecker Services!!!!

Helped me out in a time needed. Also took extra care and percautions to ensure no further damage was done to my vehicle that I had already done stupidly my fault. Also they took the time out to answer questions we had about what might have caused my car problems to began. Very courtious I would use and recommend to all.

Joe was great! He was friendly and courteous and an all-around good guy. I called late in the evening for a lockout but that didn’t stop him from showing up quickly and providing great service. I would highly recommend!