Ridgeway Towing is a trusted provider of heavy-duty towing, towing service, and wrecker service in San Antonio, TX, and Bexar County. As a family-owned business, we take pride in offering professional and reliable assistance to our community. Our services include light, medium, and heavy-duty towing, roadside assistance, equipment transportation, vehicle recovery, and private property impound. Whether you need local or long-distance hauling, our skilled team is ready to handle any job with efficiency and care. Count on Ridgeway Towing for prompt and dependable towing solutions.
Hours not specified
What clients say about Ridgeway Towing in San Antonio (TX)
10/26 about 12:45 pm. Richard showed up in like 15 minutes. Ahe He got my mother in laws electric vehicle towed down the street to a ev charger. It is a newer model and he had some difficulty getting it in neutral. He kept trying until he got it. He also gave us some critical safety advice concerning the ev's tow hitch. His calm demeanor and skills proved his dedication to his craft. I hope he keeps his shades handy because he has a bright future. Thanks again Richard you make a very hard job look easy. From one trade to another
On the morning of 10/18/2025, the battery on my Honda Civic was failing, so I contacted AAA Texas for a battery replacement service. Within 10 minutes of contacting AAA, I was contacted by Ridgeway Towing who acknowledged the work order & said a technician was on the way. Within 20 minutes, the technician, Thomas Boian, was at my home ready to replace the battery! Thomas is one of the BEST service techs that I have ever seen (and I've seen a LOT of them). Extremely courteous and knowledgeable, he is a consummate professional who thoroughly tested my old battery, confirmed it was bad (and explained to me why), and installed the new battery in short order. Kudos to Ridgeway Towing for employing such a pro and great guy!!! Thanks!
Car brakes were failing due to brake booster/ Toyota recall.
Called at 6:10am. They got to me at 6:35-6:40.
David D was professional and drove my car up the truck with ease and care. Drop off at dealership was a breeze with him.
I would use ridgeway again and recommend to others. Thank you David for your excellent customer service , good communication and hard work sir.
Today I needed a tow for my car to Autozone and Michael showed up, very quickly I may add. Michael was so knowledgeable and friendly and calmed my nerves. He explained the entire process and was extremely patient with someone who knows nothing about cars. He put my car on the tow and explained how long it would take and even gave me options. He listened to me, which is very rare in these situations. I can't tell you enough, just how valuable an employee you have in Michael. He deserves more than kudos, he is a superstar! Thank you so much Michael and Ridgeway Towing. You have no idea how much this meant to us and you now have a customer for life. I will spread this message and try to tell as many people as possible to only use Ridgeway Towing.
I put in a service call through AAA and they sent ridgeway towing. The service was Quick and Fast and had me back on the road in No time at all. Thank you Ridgeway Towing for an outstanding job.-
My AAA send this Awesome driver!! Ricky was professional he notified me of an accurate ETA. He arrived and ensure I was safe, as I was on the access RD. Got to work and loaded the vehicle to his flat bed. Delivered to my home safely. Thank you sir!!! You are amazing.
I had a very good experience using AAA and Ridgeway Towing this morning. The women I spoke with were very helpful and the gentleman who changed my flat tire was courteous, efficient and very fast in taking care of the problem. I highly recommend Ridgeway Towing.
My driver, Julio, was very professional, courteous, & mindful. Driver showed up on time, way before the quoted timeframe from AAA. Must be a great company to choose someone with talent. Kudos.
I had the BEST service! They got here extremely quickly and had my tire changed in just a few minutes. So kind and cheerful, it made the stressful situation so much smoother, I’m so appreciative!
Brian was very quick when he came to save my day, & very nice & conversational for the 30 minute drive. He drives safely & had a clean truck! Awesome service!
Was locked out of my truck. Called AAA and they dispatched Ridgeway Towing. They got there in less than 10 minutes. Thomas was great! Super friendly along with great customer service. I was back on the road in a matter of minutes.
Awesome service! The technician met me at my work and made my emergency battery replacement fast and easy. Even though I had to leave several times mid conversation to return to my shop, he was thorough and kind, even checking in with me before he left. Highly recommend.
My tow truck driver Jacob P was very courteous. He towed my car to my house and was able to put it in the driveway as our HOA does not allow vehicles on the street. This is my first time having to use AAA roadside assistance and was extremely happy with the service provided by the towing company. Jacob definitely provided exceptional customer service.
On Sunday morning my vehicle broke down and I thought by the time I get a tow truck it's gonna be 12 pm. I placed the call at 7: 30 and by 8:45 my tow truck driver had arrived. He was professional, fast and got my vehicle home with no issues. Thank you for your prompt service. Also I almost forgot the kept me in loop from the time my call was placed till my vehicle was dropped off. I appreciated that extra step
First time using AAA Roadside service was great. The driver arrived in a nice clean truck and was very professional from start to finish. He used all the proper chains and safety straps required. Many companies do not do this, especially on a flatbed. Usually I hear horror stories of having to wait four to five hours. That was not the case here. Quoted ETA of 50 mins and they were on time. Great Job !!!!
Fast response an kept me posted the whole time - driver made sure I was ok an calm an provided me water as it was a hot summer day - nerves were shot from being broke down so close to the freeway - definitely will use them again
The most professional, courteous, and skilled tow I've ever had! My car sits low, and Brandon got it on the truck without the tiniest scratch. Then, when we arrived, he put it in a parking spot perfectly—straight from the tow truck! I highly recommend this company if you ever need a tow!
I have AAA and my scooter did not start. I wasn't sure if this was a possibility, but I decided to call AAA since I had no other way to get home. I needed to start my scooter and I was at work. I work inside a plaza that does not have street access.
I spoke to the Ridgeway operator and she was taking all the information, especially that it was a scooter and not a regular vehicle. She wasn't sure if they could help me but she was going to tell the tow truck operator.
I received a call from the Tow Truck driver, David. He wasn't sure if he would be able to help and said he would try. I gave him directions and he asked for pictures of the area to be sent to his phone. Using the pictures and asking people along the way, he found me. He carried the charger, tools to adapt to fit my smaller battery posts, he walked a fairly good distance.
Even after all the walking and searching, he was very friendly, professional and proceeded to charge my scooter battery which started right up!
David went above and beyond and still offered the best Customer service. I highly recommend Ridgeway Towing and David is one of their best operators!
Thank you for helping me to get home!
Nothing says "Happy Saturday!" like a flat tire on the freeway at 6:15 AM. I thought I was doomed to spend my morning bonding with asphalt, but Ridgeway Towing came to the rescue faster than I could say “where’s the jack?”
In just 40 minutes, their tech showed up with a smile, swapped my tire like a NASCAR pro, and had me rolling on my donut faster than my coffee cooled off.
Friendly, fast, and didn’t judge me for not knowing how to change my tire. Ridgeway Towing, you’re the real MVPs of the breakdown lane.
Have used Ridgeway several times through AAA Roadside Assistance. Once to change a tire, twice for towing, once to replace dead battery and today for a lock out. Steven was my technician today and the speed and professionalism he displayed simply cannot be beat! From the time I made the call until the time my truck door was unlocked was right at 30 minutes!!! And this was done at my house, not away from home! I cannot give this company enough stars!!!!!
06-07-2025 Steven came to tow my 78 pickup, he did an exceptional job. His eta was on time and his presentation was very professional. Fantastic customer service. He handle my vehicle with care and expertise, and let me know my vehicle arrived to the shop safely.
Thomas from Ridgeway Towing was as professional and knowledgeable as one could hope. His placid demeanor made me feel calm in a stressful situation. He resuscitated my ride, gave me meaningful advice, and now I am off to replace my battery. You are lucky to have a person like Thomas, with his superlative interpersonal and technical skills in your employ.
Just wanted to say a huge thank you to our tow truck driver Michael! Not only was he professional and quick, he also had a great attitude that totally turned our day around. What started out as a stressful situation with our car dying at a stoplight, it became so much more manageable thanks to his sense of humor and genuine care. Truly one of the best experiences I’ve had with roadside assistance. Thanks so much!!!!
I can't thank Ridgeway Towing enough for their exceptional service when my car wouldn't start due to a broken starter. From the moment I called, their team was friendly, professional, and reassuring. They gave me a clear ETA and arrived exactly when promised.
The tow truck driver was courteous, knowledgeable, and handled my vehicle with great care. He made sure the car was safely secured before towing it. What could have been a frustrating situation turned into a smooth, stress-free experience thanks to their efficiency and positive attitude.
Ridgeway Towing truly went above and beyond. If you're ever in need of reliable and respectful roadside assistance, I highly recommend giving them a call!
They used the flat bed for my Suzuki Hayabusa I was impressed how quick they had it up on the bed and chained up. I recommend Ridgeway towing for whatever vehicle needs tow. Thanks
Amazing job! Kenny was super friendly and did a great job with the tow! The man and this entire company went above and beyond! You can’t go wrong with ridgeway or Kenny!
THOMAS WAS A SITE FOR SORE EYES ...When you see that service truck roll up all the stress just rolls off because you know your in good hands! They go above and beyond to solve the issue and have a don't give up...Your roadside issue becomes theirs! I will always carry AAA/RIDGEWAY TOWING…x5 4.15.25 930am
Dane L Shanoski... first time person to come out was Patrick and and he did what he could but I didn't have the money to put a battery in the car yet had I bought from AAA You could have build it to my statement so I learned and that was definitely a powerful prompt for me to continue on just with that information alone so in the interim my sister cash out some money to me and now I had the means to buy a battery so I called that night to have him come out and they said unfortunately cuz it was being late it wouldn't be until 7:00 a.m. you know when the driver could come in and grab a battery and I'm okay with that simply because they were up front and told me the truth and I guarantee you as soon as I called him at 7:00 a.m. they were out there and they sent Thomas this is Ridgeway towing service roadside assistance Great people I'm telling you what you contracted out with the right vendor because these people they know customer service I know they're held to certain you know contractual obligations per AAA I get that and that's a good thing because it was not fake it was genuine they really were earnestly wanting to help they were offering up different ideas or go around to be able to you know accommodate into achieve what it was that I needed as far as roadside assistance and that was the battery so that being said and now have the means to purchase a battery they gave me a 36-month warranty plus outside of that if I purchase another battery and say this one goes defective I can now know that I don't have to have a cash on hand as a AAA customer you guys will carry it over and bill it to my statement that's an amazing thing rare these days and then on top of that the blessing that came from that is I also needed an alternator which they had made that suggestion that it could be that or it could have been my ECM so my best friend's dad is a mechanic and he came out we start troubleshooting it down already took care of the battery piece of it got that done but I had the old battery that was in there that I'd purchased from AutoZone and I had it for about a year and a half but in June of 23 and they took it back and gave me $208 in cash I then turned around and reinvested that into an alternator and along with my sister's help and the discounts from O'Reilly's Auto parts I only needed $52.79 to purchase a rebuilt alternator which I did and it is guaranteed for life it's in my car so now my car is happy has a new battery has a new alternator and it's running beautifully thank you
AAA thank you Ridgeway Love you guys many many many thanks as a ride share operator and delivery platform operator I need my car it's mine income generator and I was back on the road d very next day five stars hands down
After four different tow trucks refuse to do the removal of my vehicle off a curb. The two drivers were very professional and they removed my car within 20 minutes. Absolute professional and did minimal damage even though I needed to sign a waiver they were very very concerned about the way my car would be handled I appreciate the fact that they gave me a ride to the dealership. I can't give any more Kudos and appreciation to those guys for helping me out in a really horrible situation. Highly recommended
Earlier today, at approximately 10:30 a.m. on Wednesday, August 14, 2024, Ridgeway Towing arrived to pick up my vehicle due to its failure to start. During the process, Terrence, the individual who arrived to retrieve my vehicle, completely snapped my fuel line in half while loading my vehicle onto the flatbed of his tow truck. Terrence was not paying attention to when he was wrapping the chains around my vehicle, thus resulting in negligence of my personal property. After Terrence had noticed what he had done to my vehicle, he immediately asked me to sign a damaged waiver, which I refused! Then, to top it all off, the manager, Avery toad Terrence, the technician to literally just dropped my vehicle in the middle of a parking lot where traffic is in constant flow does blocking access for any business owners .I took pictures of the waiver he wanted me to sign, and then I tore it up and placed it in my pocket. I tried to talk to the manager, but it clearly seemed that he was trying to cover it up.
I contacted the manager, Avery, to file a complaint and provided him with all the videos and photos I had taken as evidence. However, instead of addressing my concerns, he began yelling at me, accusing me of attempting to deceive him.at he was trying to cover it up. The manager Avery was claiming that my vehicle was already like this, but that is not true whatsoever! If the vehicle really was like this from the beginning, you would have seen fluid leaks before it was placed on the tow truck, but also, there would not be any fuel leaks at all. Common sense will tell anyone that. He disregarded everything I said and refused to apologize for his employee's actions. He claimed that the initial individual, Marwan, had mentioned several issues with the vehicle. However, Marwan only inspected the battery inside the car behind the passenger seat and under the hood. He did not inspect the bottom carriage.
Consequently, I filed a complaint with AAA and the Ridgeway manager himself. Despite my efforts, the manager refused to provide me with the names of the technicians who came to service my vehicle. Please exercise extreme caution when dealing with this company and never allow them near your vehicle. Here's pictures as proof:
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