My car broke down yesterday on base and my husband ended up calling this towing company to help us out. The guy was nice and quick, however for a less than 3 mile drive to our place, he charged us $182…. Absolutely horrendous. Customer service wise they get a 3 out of 5. But for overall pricing?? I’d give them negative stars if I could.

Ariah Hernandez

12/05/2024 14:17:33

Hook ‘em up is fast to get your vehicle (aka your money), but will take their sweet time for you to get it back. My husband and his friend waited outside of the facility for three hours (during business hours mind you) to get his bike back. They charged him $858 just to pick up his already totaled bike. They charged him for 16 days when the bike was only there for 11 days. Then when it came time for him to actually pay the guy called some one and read his card number out loud in order to charge him. Seems pretty sketchy to me…

Kassidy Huckaby

06/22/2024 00:46:05

Very rude and disrespectful and lairs… out to rob and steal to gain money in the process.. I WAS IN CAR ACCIDENT I ASK TOW COMPANY TO BRING MY VEHICLE TO MY HOUSE AND C THEY SAID THEY COULDN’T. LATER ON I FOUND OUT THAT THEY COULD BECAUSE THE VEHICLE BELONG TO ME AND WAS IN MY NAME. THE GUY WHO WAS DRIVING THE TOW TRUCK JUST WANT TO MAKE MORE MONEY FOR STORAGE FEES AND ETC.. ALL OF THESE FEES COULD HAVE BEEN AVOIDED BUT THAT HOW THEY MAKE MONEY AND BUT A LIEN ON YOUR VEHICLE TO OWN IT

UNOTHABLUEDRIP Drip

11/26/2024 18:48:43

Hook Em Up will always be the first guys to call. CJ & Tim make a great team and answered my call late at night; had help within minutes. Mention KeKe & I’m sure he will look out like he always does.

Keandra Stovall

09/23/2024 20:51:00

Canaan was extremely helpful and had a truck to me in no time and helped me get it to the dealership. I highly recommend considering hook ‘em up for your tow truck needs.

Marshall Moerbe

10/01/2024 20:51:45

5 star service ! Came quick , hooked up my car and towed it to my house easiest part of my horrible hot day 🥵

Mariana Estrada

06/29/2024 22:31:49

The service is great! They were quick and reasonably priced. The guys made the process so easy and we were done in no time. If I could give 10 stars I would!!

Audrey Assing

02/19/2024 14:55:35

Affordable Friendly Professional I hired them to do a personal repression. They were diligent in keeping me informed and trying to reach out to the other party. I got my car back and they even went the extra mile for me. Highly Recommend this towing service.

BlackKitten0069

01/18/2023 01:57:24

My husband and I bought a car they had listed after the owner never showed up to get it back after many months. We just needed a rig car for my husband to drive so we don’t have so many miles on his good truck. We bought the car back in MAY. When we received the title paperwork the registrar office said the paperwork was invalid and done incorrectly. Hookem up told us to send it back (as we live 3 hours away) and they would send us the correct paperwork. It is now almost October and we do not have it. We’ve both called multiple times each month. They act like we are annoying for wanting the correct title work. Always say they are going to send it, and never do. It’s just a way for them to get us to stop calling for a few weeks. This place is nothing but crooks! I’ve called the local police department and they’ve confirmed that as well. We’ve been instructed to take them to small claims court since they have taken our money and continually ignore our requests for the title we are entitled to. Y’all know exactly who we are… so when you see this, get us our paperwork or you’ll be getting a notice.

Brianna Morris

09/25/2023 19:03:19

At first glance I was expecting to an average tow truck that smelled that a mechanics shop. Not with Hook Em Up, every other towing company said it would be hours. He came right on and keep an open line of communication. Also took me to another pace where I good great service on a replacement tire. Great experience!

Vanessa White

03/11/2021 19:12:28

We got into an accident and they towed are car, that’s fine, when we got out of hospital late cause our son had to receive stitches from accident all we wanted our house key which was in the car, called them to see if we can at least get the key and they were rude by blocking my number cause I was begging to get my keys. My family and I had no place to stay cause are keys were in the car. We just wanted our keys and sleep in from having a bad day. So I would not recommend these guys

Dan T

07/05/2022 05:08:38

I have no words for the way I was treated by the gentleman who I spoke to when I went to clean. Out my vehicle after a car accident day prior. They facility allowed someone to go through my car and take things which didn't belong to them. I hope whomever took those things needed them more than I did. If you have to get your car towed and you have a choice, call someone other than Hook `em up. They are the absolute worst I've ever experienced.

Deshay Williams-King

09/03/2022 02:07:27

I was in an accident last night and the police called hookem towing, they were not my choice. The guy said he would bring my car to my house and never mentioned a price. I was then called almost an hour later and quoted a price of $175. I told him I didn't have that so he took my car to his lot. The next day I was quoted $175 and then told it would be another$50. Then when my card was charged I was charged $234. No receipt no explanation. Very unprofessional. Would not recommend using them.

Teresa Bowling

03/08/2021 21:40:29

Called them in a panic and they responded calmly and professionally, the wait for them to arrive was less than 10minutes which was amazing in my book, when he arrived he greeted myself and my husband and went right to work hooking up our vehicle with great care and speed. Very professional and if anyone ever asks me for a towing service I will definitely be recommending this towing service. Thanks again!

Celesty Washington

06/09/2020 17:35:17

On January 8th my husband was involved in a motorcycle wreck. His motorcycle was totaled and was towed here. At the time, I was living in WA and was not able to authorize where his motorcycle should have been stored. As soon as I arrived to TX, I immediately went to the hospital to be with him. A couple of weeks later, our insurance company was trying to figure out who would be paying for the storage fees. Unfortunately, they did not come to a decision and it was to the maximum days of being stored and we needed to figure something out. I called the owner and explained the situation to him. The total amount to be paid to be able to take my husbands motorcycle home was about $900. I did NOT have that kind of money laying around and we were depending on the insurance companies to pay for the fees. The owner did not even hesitate to help us out. We told them what we were able to pay at the time and we came to a happy medium. As soon as I got there to pick up his motorcycle, I was greeted with a hug and questions about my husbands well being. Most companies only care about their money but they treated us like we were their family. I know it wasn’t out decision to pick where his motorcycle was towed to, but I am beyond happy it was here!

Vanessa Bravo

05/15/2020 20:00:48

So my daughter got stranded on a bitterly cold morning in late February 2022, as her tire had gotten low and she tried to put air in it, resulting in letting ALL of the air out. So I googled “wreckers near me,“ and this was the first number that came up, so we called. Canaan showed up exactly 12 minutes later (he’d said it would be 20 to 30 minutes), EFFORTLESSLY and quickly changed my daughter’s tire, and left so fast I didn’t even get a chance to pay him – – which he had refused twice – – much less tip him. Sent them a cake. Like to do more, but that’s all I can afford. It was probably still FAR less than we would’ve been charged by anyone else. I say call these folks when you need anything automotive! I know that I will.

Lynn Pick

03/02/2022 19:17:36

Needed a 79 Datsun towed from Killeen to cove they quoted a great price. Service was great and they even helped with some moving boxes after they finished. We had a slight misunderstanding but it was promptly taken care of. We will probably using them again for our towing needs.

Marcedes Pidcock

02/02/2020 01:17:44

We used this company when we wrecked our car. We needed to get things out of our car and my husband went. A women at the tow yard came up to him yelling that she needed proof he owned the car. He told her his name is on the insurance, showed her his ID and told her that they have our insurance information. She proceeded to yell at him that she was calling the cops and pulled out her phone to record him. He was unable to get our things out of our car before our insurance towed it to Austin. Edited: I was asked to show my ID and the lady said she had my insurance. You can check the recording that she took of me. So she had proof of my name and proof of insurance.

Justina Spinn

01/14/2022 02:08:26

The gentlemen that came and got the car were very respectful and curtious. They even told me they were sorry I had to be going through what I was. Which is very personal and considerate and I appreciated that during tough times. They let us know where they were at so we had a time frame when to expect them. I would recommend this company.

BJ L

09/23/2019 02:32:41

Best Towing Service I have used here in Killeen. Quick fast and to the point. Very professional and willing to help. This is the second time I have used them to move my project car. I will continue to use them. Plus not to mention the name is pretty cool. 'Hook em horns'

Freddie Bee

10/19/2019 21:08:00

I broke down on the side of the road and had called multiple tow companies to get rates. Hook Em Up Wrecker Service beat all other competitors by $35+. Had the best customer service and a very well mannered young man named Logan. Thanks and Logan, Happy New Years!

Haleigh Evans

01/04/2020 19:26:48

Wow, being extremely exhausted and upset. I called the first tow company available, boy did they deliver. They got me picked up and out of the road, they even made sure I got to a hotel until morning. The woman call me and offered a ride to the car rental place. She went above and beyond what I ever thought a tow company would provide. Thank you! You are awesome!!!

Jennifer Stadter

09/21/2019 22:25:44

Very professional and will recommend them to anyone !

Consquella Patrick

09/17/2024 02:13:21

I would recommend this company to anyone. Very professional and courteous. They took good care in getting my car home safe. Thank u so much. I would give them a 10 star if I could. Tracy and julie

julie owen

11/20/2021 11:55:52

GREAT SERVICE!!!!! Canaan came out, in the middle of nowhere on highway 195 and towed my car to safety. Even after AAA gave Hook ‘‘em up towing Killeen the wrong number so they couldn’t get a hold of me. Despite having the wrong number Canaan still came to the rescue out of faith. Canaan move so fast you would thought he was working for nascar!!! Thank you so much Hook ‘‘em up towing Killeen !!! 02/11/2022 1:40 am

Jephtle Chery

02/11/2022 07:54:53

I was stuck in Corsicana, Tx due to my car’s transmission blowing and needed my car to be brought back to Killeen. This company was able to bring my car back without hesitation. Canaan was the employee who transported my car and I couldn’t thank him enough. Will be recommending this company to friends and family!

Briana Delgado

02/18/2020 22:11:35

Excellent service from start to finish!! Needed a tow from Temple to Killeen, and I called around to several places, Hook Em Up had the absolute best price!! They treated us like family! Highly recommended!

Manakae

02/10/2020 21:34:24

This is the worst tow company ever they illegally towed my car with no postage of a tow sign and then it took them 3 hours of them riding around with my car for them to show up with it at the tow site. And then they lied and said that they do not take debit cards. They were very rude and unprofessional

Brandy K

05/02/2022 16:49:40

Thank you to Hook ‘em up wrecker service and especially to Joey for going the extra mile to get my Truck home safely and even parked it exactly where I wanted. Great customer service and very careful with my truck even though it was already all beat up! Thanks again! 5 Stars

Josh Montoya

01/31/2022 02:06:56

I was nervous who would show up when my husbands truck needed to be towed after an accident. They were professional and brought the truck where we needed it to go. They were also helpful and kind in a stressful time.

Measha Montoya

01/31/2022 02:03:50

Address:	3904 W Stan Schlueter Loop, Killeen, TX, United States
Phone:	+1 254-630-1044
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 107 Reviews
ZIP Code:	76549
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Hook 'Em Up Wrecker Service Inc. JunkYard in Killeen (TX)

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