Friendly Auto Service Tech Roadside Assistance in
Gallatin (TN)

Faster then aaa itself !! Very nice very up front and a great conversation! One of the best towing companies in Gallatin. The other reviews here are trash and not worth reading will continue to use them for years to come .

If zero stars were an option, it would still not be a low enough rating. Company quoted a 120 minutes and kept extending due to rain. They are in gallatin and given my interactions and the endless excuses just use any other option available because they aren’t going to show up anyways. Rude, unprofessional, And unreliable in a business that relies on being reliable and having the ability to do the job.

I waited over 3 hours for a tow in July heat with 2 small children in my car. FAST was aware of this when I called to check in and lied about the location of the driver. I called again half an hour later with no reply. I finally called my insurance provider to contact FAST and the dispatcher gave them the same story of the driver being 15 min out. I ended up having to call a friend to leave work and take us home while we researched a more professional company. 0/10. Definitely do NOT recommend I waited over 3 hours for a tow in July heat with 2 small children in my car. FAST was aware of this when I called to check in and lied about the location of the driver. I called again half an hour later with no reply. I finally called my insurance provider to contact FAST and the dispatcher gave them the same story of the driver being 15 min out. I ended up having to call a friend to leave work and take us home while we researched a more professional company. 0/10. Definitely do NOT recommend

Best service ever from a tow company ever. They went above and beyond. I had to wait for a ride and they let us stay at the office until they arrived.

My roadside assistance company dispatched F.A.S.T. roadside assistance to me at 9:00am this morning. Original estimated arrival was 10:58am. At 10:54, the website showed that they were onsite. They were not. I called the company and they said that they had accidentally clicked that status. There said it would be an hour or 1.5 hrs. I waited until 12:30pm before I called them again. They said that they were driving off the last run before me and it would be another 30 mins. 45 mins later, I called my roadside assistance again. When they called F.A.S.T., they were told that it works be at least another hour. I've sat here for 5 hours waiting. My roadside assistance is trying to get me a different tow now. I wish I didn't have to give them even one star. They've drive nothing but keep adding time all day. It still says they are in site.

I have literally waited six hours just to see if I can get a tow. I even had one guy come out and say he couldn’t do anything and that he had to get another guy to tow my vehicle. This company is not organized and does not take care of customers who have trusted them with their business. Unless you want to waste an entire evening don’t use this company!!!

The guy who picked our car up after it was wrecked was amazing he was so nice and he was very helpful. Gave us details on what to do after he was very friendly and was open to a conversation. I’m pretty sure his name was Russell I pretty sure he is the manger if you need your car towed for absolutely anything I would use this company there great. I included a photo of his card.

This company is horrible and will lie to you. I called and setup a technician to come unlock my car at a little before 7 am they said it would be 8:09 for arrival. I waited until 8:20 and still not showed up. Called and they said he was with another customer finishing up before heading this way. I waited again for about 40minutes and they still weren't here. Called again and now the dispatched claimed the driver still hasn't left his own driveway because he is thawing his truck. Now it's been over 3 and ½ hours and he still isn't here...... I would recommend using any company except them

Super nice guy, I’m sorry I didn’t get his name. I had a text ahead and he showed up early. Got the job done. He helped out another wrecker driver that was here. Team work, not even same company just a good experience overall. Thank you!

It took literally all day to get towed due to a system error on their end. Once someone actually got to me he was very nice and helpful. Maybe they need to work on the system bc he said this happens often

Very friendly and professional!

This terrible company was dispatched by AAA on July 19th at 7:30 PM to pick up my car in Nashville, TN and tow it to Elizabethtown, KY. Only 2 hours away. Around 11 PM I still hadn’t heard from the company and I called AAA again and they were told that they have the car but couldn’t give an estimated time of arrival but that it would be delivered by sunrise. So at 6 AM on July 20th I call where my car was supposed to be dropped off and the car still wasn’t there. Called AAA again and this company told AAA that it would be there with 90 minutes. A few hours go by and still hadn’t been dropped off and my sister calls because they wouldn’t answer any of my calls and the worker tells my sister the driver is sleeping and they don’t know where he is and won’t call him. Fast forward a few more hours, still no car, I call AAA again to which they are told that the driver hit a piece of metal on the road and it shredded his tire and it took 7 hours to get it repaired. None of this was ever communicated to me and they would not answer any of my phone calls. Finally at 2:30 PM, 18 hours after they were dispatched to pick up my car they finally deliver it to the address. Once asked why Russell didn’t call he responded with they didn’t have the number but once confronted about their office having the number Russell said he tried calling me several times, which he did not. He then tried to accuse my sister and I of abusing AAA saying I had her car towed under my name which is not true. While typing this Russell decided to call me and cuss me out when confronting him. And the business reply below makes no sense Bc they never answered ANY of my calls and AAA only called them 4 times in 18 hours trying to figure out where my car was. I will for sure NEVER use this company again.