Almen Enterprises in
Kingsport (TN)

I took my 2019 Chevy Equinox to Almen Enterprises on 10/29 for rear brake and rotor work. The day after the service, the dashboard started showing warnings for the parking brake, steering, and brake assist. These alerts had never appeared before the visit. At first the messages came and went. Within a few days they appeared every time the auto stop feature engaged at red lights. I brought the car back on 11/20. Almen charged almost 200 dollars to reset codes in the system. These codes were tied to the braking system, which is the same area they worked on. The car had no computer issues before the original service. I should not have been charged to correct a problem that began right after their work. The experience was disappointing. I paid for a repair and then paid again to fix an issue caused during that repair.

Let me just tell you. Road trips, are never a smooth journey. We were driving an older truck from GA to MD, stopped in Bristol for lunch and lo and behold the truck wouldn’t go above 3rd gear all of a sudden. With 7 hours to go, dogs in the truck, my mother in law in tow… I was a little panicked. Wade was who my husband spoke to first and was so kind. He helped us out and gave us peace that he could get the f350 towed the rest of the way home. He quickly set it up, and not long after Joe showed up to pick it up. Same day. These fellows were so courteous and professional, I am so grateful. Joe got the truck home later that night for us right about the same time we pulled up. Safe and sound. These are your guys. These are the good people you want to give your business to. Wade even called the next day to check in on us. Thank you guys for your candor.

Couldn't give them any less than 5 stars. We were hauling a UTV cross-country and the trailer broke down in the Tennessee mountains. Thankfully we noticed it at a rest stop and called it in. Not long after Joy was there to tow the trailer and UTV to their shop so we could get back on the road. She provided efficient, friendly service and really went above and beyond to help us out of a tight spot. Could not recommend them higher for any similar needs. THANK YOU JOY, and hope your mama is doing well. :)

Prompt, professional service. Pulled our truck and trailer out of the muddy field with no damage, and an incredibly fair price. Well worth keeping their number on hand, just in case!

While returning from a business trip from Tennessee to Northern Virginia, my van broke down near Blountville, leaving me in a stressful situation. I called Almen Enterprises Towing and their tow truck driver, Joey arrived and she was incredibly courteous, knowledgeable, and efficient. I couldn’t be more impressed with the level of professionalism and service provided. Joey handled my vehicle with care and made sure I felt informed and comfortable every step of the way. Her friendly demeanor and expert skill turned what could have been a frustrating experience into a seamless one. I highly recommend Joey and Almen Enterprises Towing to anyone in need of reliable towing services. Five stars!

These guys saved us at 2AM by towing our car after a tire blew out on the interstate. We were losing hope and finally discovered them. Heroes!!! So kind on the phone! So kind in person!

I was in a pequler situation last night delivering supplies to hurricane victims when my rollback broke down on the exit ramp 57B on 81S and 26 E on narrow shoulder and after contacting Tenn Hwy Patrol and Almen services I safely towed up the road to a safe location where was able to sort out the problem. I can't say enough about the owner John. Simply outstanding and safety conscience. Response time was incredible and even made a second run to help with furthering my recovery. Kingsport is lucky to have this crew in there town. Can't thank you enough. Daniel Bartram, Ace towing and Revovery Specialists of NC.

Check your vehicles test drive them before you pay them because I had a cadillac get towed and now it's currently not driveable because the drive shaft is going to cost me 500 to replace..my vehicle drove completely fine until I picked it up and almost got killed driving it home due to the lack of them doing things properly

Almen was contacted by my rental car company to tow my rental back to McGee Tyson Airport and ended up having to take me too. Trenton was the tow truck driver and could not have been nicer or more efficient at his job. They are truly great at what they do.

Great business. Went to NorthEast State with the owner, so I can confirm they are good people. Thanks John and Trenton. Not only do they accept Gieco they also provide the best deal from here to Roanoke. Thanks to Eric a pull from Roanoke.

Almen Enterprises are awesome. They took wonderful care of me when I needed it. Very professional, prompt, and considerate. Highly recommend using them.

Trenton was very nice and professional. They also showed up very fast today. Thank you! Would use them again if I have to.

They were wonderful! My rental car did not start the morning of my flight back home after visiting family during the Thanksgiving holiday, the car rental company, dispatched roadside assistance via Almen, however the vehicle was unable to start/drive from the location. The car rental company made the process extremely difficult, but Almen Enterprises came through, contacting the car rental company via their direct contact (rental car roadside assistance line told me to call back in an hour when customer service was open-even though there was a tow-truck dispatched by said car rental company already at my location). Almen Enterprises even went out of their way to the degree that they brought the vehicle and myself to the airport where I was able to catch a later flight home.

My car broke down in Kingsport and Dan arrived quickly and picked up my car and towed in to Johnson City. He took good care of my car. Since I work really close to my job, he dropped me off at my work. He was really personable and talked about how much he loves his job. This was the only positive thing that happened today for me. I hope he stays with the company, I will call again in the future.

EXCELLENT. Honest, fast and affordable. Waited 1.5 hours for AAA to jump battery and had another 1.5 hours to go. Called another towing service, he told me 2.5 hours. Called Almen and they arrived in 15 minutes. Dan was nice and professional, fast and competent. Excellent customer service and I will use them again. Highly recommended.

We were traveling back home from vacation when we had car trouble and were not from the area so didn’t know who to call. Mr. Aleman and his team had a roll back get the car and repair it very quickly getting us back on the road to get home. The service was great and very fairly priced. Having two young kids we were very appreciative of the quick turnaround on a Friday when everyone is trying to get home! Thanks John and team!

The best towing company in eastern Tennessee. Austin done a great job. Keep up the good work. We will definitely use this towing company again.

These guys are great. I’m going out of town and needed to get a fuel line leak fixed. I couldn’t get anyone else to even look at it before next week. Mike at Almen agreed to take a look to see if it was something simple to get me back on the road. They found and fixed the problem in about a half hour and only charged me a couple a hundred dollars. Great company!

Top quality excellent service. They can fix things others can’t. They are repairing the hydraulics on this one of a kind lift truck

They were able to complete the radiator change quickly and the final price matched the original quote. I also appreciate how accommodating and courteous they were to our driver’s needs while they were working on our truck. Thank you Mike for the excellent service and communication. This company will be our first call when we have ANY issues in this area in the future.

They did not do any work for me, but they were honest enough to tell me I needed to go somewhere else for the specific problem I was having (because of my car maker, not because of their shop). To me, that is 5 star worthy! Thank you for not wasting my time and money! I'd give your honesty 10 stars if I could!

BEST TOW/ROADSIDE ASSISTANCE COMPANY IN EAST TN!!!! ⭐⭐⭐⭐⭐ Landon came out and helped me change my tire in the pouring rain, even helped me out with a ride to the auto parts store so I could get the lugnut I needed, one of the nicest guys I have ever met!! I will be recommending this company to all of my family and friends. Huge thank you to the people at Almen enterprises!

Committed to ensuring quality work and customer satisfaction, even when mistakes happen. We brought our mini school bus here because of all Almen’s excellent online reviews and positive experiences on the phone with the office staff and owner. They had just recently hired a new shop manager, with whom we had a really terrible experience. We felt frustrated and disappointed. True to everything else we had read about the company’s customer service, the rest of the staff did everything they could to make it right for us, and that shop manager no longer works for them. The owner was very kind and helpful, and we are so glad to have our bus back on the road safely. If something goes wrong with your experience at Almen (which, according to their reviews, is a very rare occurrence), they will be sure to make it right for you.

Known Jon for a good while! Great man and great place! Worked on my Bucket truck many times 5 ***** Outfit. Rob and all the guys have always done a great job getting me in and out fast.

Thank you Mike and your outstanding team from techs to front desk. Everyone helped make our vacation brake problem a positive experience. Our motorhome needed new brakes and you and your team got us in, serviced and on our way, back to our relaxing vacation. Thanks again.

If y'all are having a hard time finding good mechanics look no further because you've found them here!!! Almen Enterprises not only fixed my car but they were super nice and worked with me along the way! I talked with Rob about my car, hes very knowledgeable and kind. They are very reasonable on price as well!! I will be a returning customer from here on out!! I can't say enough good things about Rob, Besty and this company!!

Outstanding mechanics working on both gas & diesel vehicles. Everyone is friendly and they've always provided a detailed info as to what's going on with our vehicles. Highly recommended!