What clients say about Eagle One Automotive in Pigeon Forge (TN)
My 5yr old grandson and I had a break down on the 2nd day of our week vacation....car couldn't be driven .. through the kindness of strangers we made it to eagle one where the owner called a top notch towing service ( Stooksbury's towing) that met us back at the car and then towed us to the shop. It was the end of the work day and the owner promised to get on it first thing the next day. The tow service was kind enough to take us to our hotel. I heard from eagle one at mid morning telling me the extent of the damage and he promised to have it ready as soon as possible....at 2pm he called...all ready to go....the work was fast, car runs like a clock....the staff was professional and friendly... everyone Iocal I talked to about what happened spoke highly of eagle one....their praise is justified....the cost of towing and repair were in keeping with my mechanic shop at home....I highly recommend them both....they made a potentially stressful event almost pleasant....thank you folks
We had a Check Engine light situation while on vacation here in Pigeon Forge. Tom helped me navigate the situation and got me back on the road at the right price. The crew there was great and they helped me out of a significant jam. The guys knew what they were doing. If I lived here, would use them for EVERYTHING.
They replaced my fuel filter today and did an awesome job, the price was 1/2 the cost that another shop was quoting me. I called at 8am and they had my truck done by lunch. I would highly recommend these guys and will be going back for all my service and repairs. Thank u guys so much
I have a hard time finding someone that can take care of my Land Rover, but Mark helped me out. I was able to get my car in the day after I called him and he fixed it up the next day faster than expected. He fixed my starter AND did an oil change for a reasonable price. I will definitely recommend him to everyone I know.
While on vacation in Pigeon Forge we needed to get a rear wheel bearing replaced before our trip home to Wisconsin. They got us in and had it replaced in a few hours. Thank you Bob for working your magic and getting us back on the road! The whole team was friendly and caring. The price for the parts and labor were exactly what we would’ve paid at home. Thanks again Eagle one!
Visited town for Christmas weekend and our van needed to be checked. Amazing customer service and price was very reasonable. They helped us in a timely manner. Would definitely recommend.
Tremendous service, great attitudes and a place to trust. While in town we had car trouble and they got us in quickly, did the repair and didn’t run up the bill just because. Highly recommend!
Walked in needing brakes replaced. Not only did they replace them in the same day but also got all the parts they needed same day!
Wonderful service! Very satisfied with the work completed!
I looked up reviews to get work done on my car. Really glad I did. I couldn’t have asked for a better experience. I do want to point out that I’m a woman and I hate going to a mechanic by myself, but I was desperate. I’m a local, serving tables in the busiest month, and I had to go out of town to my brothers wedding. They took the biggest load off of my mind. I could hear them say what they thought it was in the garage. The owner came out and said they think they know what it is, but they wouldn’t know until they really got in there. It was exactly what they thought it was, and he made my car a priority to be ready for when I got back from that quick trip. It was ready when I landed in Florida! As long as I live in this area, I will never take my car to anyone else. 1000000 out of 10 recommend. Not only do they take care of their locals, they’re super honest. I hope this review helps anyone that is looking for an honest mechanic. 🤙🏻
Excellent! Fantastic customer service. I was a little low on coolant before starting a 9.5 hour drive, so I stopped in without an appointment and asked if they could top it off for me. They came right out and filled it up then and there for NO CHARGE, and I was on my way! Thank you, Eagle One for your kind service, God Bless!
Taylor was amazing! I definitely tell everyone go see him for all your vehicle needs. If local get discount. Everyone super nice very genuine! He helped me out for my bagged cavalier. Definitely telling my friends about him.
They got some bad reviews but plenty of good ones for a reason!!! Five stars service was great and fast super welcoming and helpful. I lost my breaks on vacation a day before the long weekend, Mark said bring it in we will get you in, in between jobs and he did within 4hrs back on the road and he did not rob me!! Prices are fair too!!
Was on vacation in Pigeon Forge,had issue with my SUV on the way down. Got on my phone googled garages in area . I found out they wasn't far from hotel,so I went down and talked to owner he said they were busy but I'll send my mechanic out to check it out brought his diagnostic test told what problem was and that I would be able to make it back to Pa . That relieved my anxiety because part would have to be ordered from manufacturer.
Place is amazing in just a few words had a issue the guys fixed it quickly and honestly which is hard to find if you need your vehicle fixed this is the place to get the job done 10 stars happy Great work!!! Doesn’t go unnoticed
Eagle one automotive is the place to take your vehicle..My 2004 Jeep Cherokee (Starter) was bad ,if Mark gives you a time and date for completion trust his word it's not to many good people that are Kind in also Care for your needs/Car as much as he do..he care , you can tell the minute u communicate with him ...I recently moved here to Tennessee from St.Pete Florida Republic, I definitely consider this place ,I dnt care how far I am, eagle one automotive is the place that you and Your car can trust...
Dnt take my word, Go see for yourself
Peace and love to you All.
Thanks again Mark you're the best around..
Eagle One is AMAZING help!!! We arrived into town and had trouble with our vehicle. Mike and his son, his name starts with a T were Exceptional!!! We had it fixed and they all stayed 3 past closing time to get us back our vehicle for vacation. But overnight another issue arise and we went back and they got us in and worked hard to get us back on the road!!! They were so nice and honest the whole time! We feel very thankful for them and their workers. Highly recommend!!!
My oil light came on while I was on the way to Gatlinburg. Added oil and it was fine but wanted someone to check it out just to make sure it was fine to drive the 6 hours back home. We arrived right when Eagle One opened, talked with Bob, who put us forst on the list before other appointments and told us to go have breakfast at the Old Mill Restaurant and he would have answers by the time we returned. As I was finishing my time at the restaurant Mark called and told me my car was good to go, no leaks, possibly a loose oil filter cause the light to come on. I felt very comfortable and confident in working with them and would 100% recommend them to anyone needing auto service in Pigeon Forge.
We were travelers from PA on vacation and our radiator blew. We had one day left of vacation and these guys not only found a radiator they had it fixed in one day. We were able to drive our vehicle home and couldn't be more thankful. Thanks for a job well done!
Guys DONT take your vehicle any where else but HERE!!!! Bought a jeep in Feb broke down 3 days later!!! These guys have worked their butts off to get my jeep up and going finally got it back and it is running great!!!! I will never use another shop here and as locals it’s hard. To find honest and trust worthy shops that’s not trying to up charge cause of a tourist community!!!! Upmost respect for all these guys here!!!!! Thank you for fixing my dream vehicle 💕💕💕💕
We had car trouble at the worst possible time—right at the end of our vacation, with a long drive home ahead of us. Thankfully, we found Eagle One Automotive. From the moment we walked in, the team was kind, professional, and truly went above and beyond to help us.
They understood the urgency of our situation and did everything they could to track down the part we needed for our SUV. They also worked efficiently to get us back on the road as soon as possible.
We were so impressed by their diligence, communication, and the care they showed. It’s never fun to deal with unexpected car trouble, but their service made all the difference!
Definitely recommend! 700 miles from home, on vacation and had brake issues on our Tahoe the day before we head home. Mark got us in first thing in the morning and had us back on the road by noon. Extremely genuine businessman who went above and beyond for us.
Our Pathfinder had some brake issues while we were visiting the National Park. Definitely unsafe with all the mountain driving. Called the shop and they were able to get us in and have it fixed the same day. We were very grateful. Thanks for the great service!
This is the high quality place that has been around a long time and loves the community. Had squeaky brakes that places kept telling me were fine. Eagle took a look and said backs were fine but he greased them up and replaced the fronts. Then gave me some great recommendations on how to keep tires in better condition. It has been over a month and everything works great. Even the tires have quieted down.
Thanks.
Fantastic Service! Eagle One Automotive saved our honeymoon when our car had issues near Pigeon Forge. After wasting days with another mechanic, we called Eagle One, and they were fast, professional, and honest. They diagnosed the real problem (our rear brakes) and got us back on the road quickly. We can’t thank them enough for their kindness and reliability. The only reason we're not giving a full 5 stars is that it was pretty pricey, but it was worth it to be able to get home safely! Highly recommend Eagle One for anyone needing quality service!
On our way to Pigeon Forge our A/C was going in and out. Then the day before we left it completely quit working which was not good b/c we were headed back to St. Louis where it was 105 degrees. With two girls ages 8 and 4 we knew that would have made for a dangerous drive back home. I brought our Honda Pilot to Eagle One and Tom was very great and able to fix our car that day even though they were backed up for a couple of weeks. I am forever grateful for them getting our car fixed. Tom and the whole team was great and the price was very reasonable. Our ride home ended up being a very cool one. Thanks Tom and Eagle Automotive!!
8/23/24 Update: It took us seven years to get back to Pigeon Forge for our family vacation. We drove the same car we did in 2017, and as luck would have it, our Honda Pilot experience problems again. This time, three different check engine lights came on about two hours before we got to Pigeon Forge. I took the car to Eagle One first thing when they opened on Monday. The owner, Tom, was very nice and had one of his mechanics look at the car and drove it around to see if he could find anything wrong with it. He couldn't find anything so he reset the system so the engine lights would go off. They didn't even charge me for that! Who does that these days? We were very grateful. Within an hour of driving the car, the same lights came back on again. I brought it back in again and they were able to further diagnosis the problem and fixed it. The rest of our trip in Pigeon Forge and on our way home, the lights never came back on again. I cannot express enough how great Eagle One Automotive is. Tom, and his entire crew went above and beyond, again!!!!! Thank you all!!!
Highly recommend this shop! We had a sudden issue with our breaks when on vacation, and they were able to take in our vehicle and diagnose within 15 minutes. It was close to closing and they didn't have the part in stock to fix it that day (and it was right before the weekend when they were closed) but they still helped us to find a solution that day. They were quick to find the issue and accommodating even when they couldn't fix it for us. Everyone was very friendly and worked quickly to help us.
I couldn’t recommend Eagle One more. When I called to schedule an appointment, Taylin was so nice and gave me an extremely timely appointment, so I was immediately impressed! Unfortunately, I’ve dealt with some dishonest and predatory mechanics as a young woman, so I’m always a little anxious when my car needs maintenance. Mark immediately put me at ease as I walked through the door, as he greeted me with a smile and a reassurance that they would get my car taken care of. I couldn’t believe when he called me just 3 hours later and told me that my car was finished! The price was very reasonable, but I would’ve happily paid more for the respect and overall great customer service Eagle One provided. My A/C is good as new! Instead of leaving the mechanic feeling uneasy and taken advantage of as I have in the past, I left feeling happy, excited, and grateful! Having a trustworthy shop to take my car to is priceless to me, so I am so thankful to have found Eagle One.
Tom and his men did an outstanding job fixing my truck after a transmission line failure in the smoky mountains. I cannot recommend either one automotive enough they provide a quality service with the utmost integrity of work and pricing. I would have gave this place six stars if they me because of Tom’s amazing beard.
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