What clients say about NAPA Auto Parts - McKinney Auto Parts in Gatlinburg (TN)
Kind gentleman at the store helped us get an OBD2 reading. Gave us an idea of what the code meant. Then had to help other customers. We spent some time looking and googling. He came out again and checked on us. We had an idea, he showed us to the resonably priced parts. Few more minutes putting things back together and we are good to go.
Absolutely recommend.
They actually had “pink” European car coolant in stock, predilluted. Hard to believe it, and, it was a lifesaver. The sales guy with the epic beard helped immensely by understanding the car problem we were having, and with his advice, our family all made it home safely on a 7-hour drive. Thanks so much! Jason in SC.
My daughter and I were here to get a headlight bulb and new windshield wiper blades. The staff were very helpful and even installed the bulb and the wiper blades. I highly recommend them!!
Thank you to Larry! Had some car troubles and he was there both time to help us diagnose the problem and got us the right part! If you have issues go and see Larry!
Be careful. These guys don't follow company policy. They sold me the wrong battery $199 + tax. Battery was never installed and I tried to exchange. They wouldn't even talk to me. They expected me to buy another battery. I went to auto zone. I really don't review or rate but the attitude of the employees really hit a nerve. Again, be careful.
Nice guys let me fix my suv in their lot and borrow tools. The tough job of an alternator swap while on a family vacation saved me probably 1500 bucks compared to taking it to a shop, since I know what to do, but the whole family helped dad this time. Only complaint, you guys need to fix the toilet :) it's gotta be easier than an alternator...
I have to say these folks are a rare gem. I pray all of God's blessings on Steve and his crew here in the heart of the smokies. Having the part was half the battle, but going out of the way to meet our needs was a godsend. Thank you so much may you be blessed and prosperous. In Jesus name amen
Absolutely great experience. Stopped here with a dead battery and no tools. Despite having a sign up that said they don’t do battery installations, the gentleman still did for us. Wonderful customer service and very quick!
We were visiting the area (halfway up Clingman's Dome, in fact) when our car started overheating. I discovered that the cap to our coolant reservoir had been left askew, and we had been leaking coolant for days.
We barely limped into this NAPA 15 minutes before closing time. The gentleman who was there promptly greeted me, heard the situation, and looked up the recommended coolant for our vehicle. He made sure I knew how to verify the levels before leaving. Excellent service and truly a Godsend.
Gave me the wrong part to start with. The part I needed would have to be ordered. It was going to be 28.99 plus a 4% fee if I used debit or credit card. Got the same part from parts geek. 7.99
Lifesaver! Traveled to Gatlinburg with my boyfriend Easter weekend. My car battery died unexpectedly super close to 2pm(when they closed). The gentleman working stayed longer in order for us to get a jump in order to be able to drive up there so he could change my battery. So thankful! Thank you! Def recommend this place :)
Stopped in for a dead key fob battery. May not seem like much but if you've ever tried to change one, you understand. All the employees were nice and super helpful. Definitely recommend.
Was having a little issue with check engine light and the associate working ran a test and it eased my husband's mind about getting back home to Indiana from our vacation here. Thank you!
The battery in my 2 year old truck died on a trip. This crew is super friendly and had the battery I needed, and offered to loan tools if I needed anything. Plus the store is new, clean and very well organized.
I am traveling, pulling a 5th wheel trailer and my check engine light came on. The crew loaned me a code reader that identified three codes, two that indicated fuel issues and one indicated a glow plug issue. I reset the codes, thanked them and drove the vehicle until the check engine light came back on. Back to NAPA to see that only one code came on and we decided through discussion that the cause was most likely the fuel filter. Got and changed the filter and now noi ssues. The crew was professional and helpful but mostly patient.
My best friend and I had to get wipers at the end of our vacation. Larry was SO nice and helpful. We made small talk while he helped us check out and install the wipers and it was a delightful experience.
Broke down 10 hrs from home. Scanned our car, they loaned us some tools, had the parts we needed and down the road we went. Super nice people and they never hesitated to help!
Huge thank you to Larry for helping us with our serpentine belt while on vacation. The zip tie trick helped a ton and we were able to get back on the road!!
Website
