Easy in, easy out (though look out for the Lake Michigan sized potholes when getting back on the highway!). Friendly staff. Had a brief conversation with one of the employees, he said if people broke down their boxes and put what’s trash in the trash it would go a lot more quickly. So if they’re grumpy, maybe it’s you?
I wish we were provided a "0" score to give to this center. In general, the people working at most of the "convenience" centers are rude and always have been. But the "manager" of this dump took it to a whole, different level. He tried told me I couldn't toss my trash from inside my truck bed, which made absolutely no sense. I've been doing it this way for 30 years without a problem. I'm a woman and senior citizen as well as a disabled vet. It forces people to throw everything in the nearest ditch...it would be much easier.This is clearly a case of discrimination since no other center knows anything about such a ridiculous rule. Then when I reported it, I got chewed out. And while I'm venting, they should be reported for not having adecuate and equal access to the bins for handicapped individuals and senior citizens. The last time I checked, businesses are required to do this.
I'm short and there was NO WAY I could reach into the truck bed from the ground.
Also, it has never been included on the website's list of rules. Naturally, if someone is being singled out, it makes that person pretty angry.
Good facility for recycling, including glass, and large furniture items like sofas and mattresses, in addition to regular bulk items and trash. I never have to wait much during the week; I'm in and out quickly. I have heard them question persons with cardboard recyclables about whether it is commercial or not, so they are checking for that. Also, the only plastic that's recyclable is 1 and 2, which excludes a lot of takeout recycling. They'll be watching for wrong plastics.
I would definitely give them negative stars if possible if it were possible. Some of the most UNPROFESSIONAL individuals ever especially the older gentleman who attempted to accuse me of commercial dumping in my personal vehicle and attempted to go in my vehicle to attempt to inspect until I stepped in the way. Crazy part is that i was dumping trash from a gathering… Make this location your LAST RESORT if you have other options.
This location is very rude when taking items there called and reported the attendant so think twice before going to this location. Extremely rude rude rude. Wanted to give no stars. Thanks Ms. Jackie for taking my telephone call .
Came to this convenience station and it was supposed to open at 7:30 it is now 12:30 and no one has opened the gate there is about 20 vehicles here waiting and still no one has come to open. Very disappointed.
Staff are friendly and helpful. They may seem strict but they have work rules to follow and I appreciate their professionalism. If you have issues here, it might be you bc I have never had a bad experience. They definitely deserve the 5 stars!
Rude staff. 3rd location visited in a day due to them being "full." Stopped at the stop sign, no one approached or looked up so I pulled around to the bulk area. A worker approached saying the containers were full, even though I could see they weren't. Showed them my items and they then agreed it would fit. While unloading, a second worker came over and literally yelled at me. Argued with me and said I'd be charged with illegal dumping. Said he was "in charge" and he wouldn't let me leave my items in any of the containers and starts taking pictures of my vehicle. I pushed back but ended up literally loading them back up and left. Thankfully at the next place, the Buchanan Center, the people were nice, and let me leave my items without any hassle. It shouldn't be this difficult to use services my taxes pay for, or have to be yelled at by the "King of the Dump."
It's hard to vote this. This is a good place to drop off trash. But... the people employed here I think are encouraged to be as rude and obstructive as possible. They have bins for different kinds of trash and recyclables, but if you are bringing anything other than bag trash and cardboard, they will treat you like dirt and do everything in their power to tell you why you absolutely cannot drop off that item(s). It sucks because I am a rule follower ... but I also pay taxes to have access to this site. I really hope this review makes it to the county department that manages these sites and I really hope they take steps to make the experience for the public a little less confrontational.
Marshall Knob recycling center was easy to find using GPS. High traffic roadway so be careful pulling in. Hours clearly marked. Employees present to direct vehicles/drivers. Had to ask for clarification on procedure to recycle cardboard (where to park etc) and was greeted civilly and given clear instructions. Glad we have this facility.
Beware of the lack of intelligence of the employees and the lack of understanding of there own rules. I had one bag of household trash in my truck but I just so happen to have my trailer 12ft in length connected to my truck. I went to through the 1 bag of household trash away and the man starts yelling that I can't be on the property and I can't dump there because my trailer is over 10ft. I laughed and said sir the trailer is empty I just so happened to be pulling it that rule pertains to dumping trash. And he starts huffing and puffing telling me I have to leave because I'm not supposed to be on the property with over a 10 ft. trailer. I now see why this man works at the trash dump. But I pulled out to the road disconnected my trailer then went and threw my trash away. What since that made right. I guess the county needs to baby feed explain the rules in detail to there workers that font have a lick of common since.
Very Rude and workers were yelling at us yelling ..first we had to wait until they finish their personal conversation with each other so they can tell us where to dump our stuff.. i agree with others they should shut this place down..
Don't know why everytime I come to this place during posted open hours THEY ARE CLOSED.
Here it is Sunday 12:45pm posted hours are 7:30-3:00. And they are CLOSED. People wonder why there is so much trash on the side of the highway in Rutherford County 🤷♂️
Inefficient and is rather a sad state of affairs in terms of the state and condition the employees have to work it. I've been transfer stations in TN Counties with a fraction of the population of Rutherford in better condition (Smith, Hickman, Robertson, Stewart, etc..) it's a good place to remind the Rutherford tax payer how inefficient the Good Old Boy system has become for Rutherford. It took 45 minutes to change a container. Pretty sure I witnessed the older lady spray leaking hydraulic oil from the compactor into the stormwater ditch with the water hose attached to the white shack.
Inefficient. Turned a 2 lane entrance into one, takes them a good 30+ min to change a storage container, the associates never offer to help speed up the trash/recycle dump, makes recycling a time hassle.
They are all crazy or on drugs!!! This is the most confusing dump site I’ve ever been too!! So many signs & in kindergarten handwriting there’s no way you could possibly read them all!! The workers are RUDE AS HELL!!! I mean I guess it’s hard to find people to work here but WOW!!! They all need a major attitude adjustment & it’s obvious you all hate your lives so please do us all a favor & find a new job that maybe you like!!??? SMH I agree with ALL the negative reviews & to the big dude that looks like a bouncer…you’re NOT ALL THAT so stop acting like it!!!! Please!!! 🤮🤦🏼♀️
If you are new to going here, be careful. There are so many signs, you literally cannot figure out what to read first. The traffic is a one way in then total chaos kind of situation. Half the people are rude as hell, the other half very nice. I live less than 1 mile from here but there is no telling when they will be open or closed. To be fair, this is how all collection sites in town are now. The one near W. Main is just three old dudes in lawn chairs yelling, "we're full". I've lived here for 35 years and I have never seen them "not full".... ever. The sad part is, they are making it so difficult to legally dispose of this stuff, it is inevitable that people will simply start throwing this stuff in the woods and creeks. I really have no idea what the people in charge are thinking.
Be careful when you visit this dump. I agree with all the rude reviews. I didn’t encounter the old lady, however, I did encounter a man who looked like a club bouncer. The first time I made a visit, the asked if there was a donation truck and he said “look over there.” Unbeknownst to me, the trailer was unmarked so I had no clue what it was for so I asked my simple question. (I will say the lady who runs the trailer belongs to Make-A-Wish is super sweet.) The second time I visited, I wasn’t aware there was a one car at a time rule. There was enough room for me to pull in behind the car in front of me. The bouncer looking man starts yelling at me and tapping on my window with force. I wasn’t aware of the rule and said that there was enough room for my car. He very gruffly and almost yelling, “Back up! You can’t do that! That’s not the rule!” I did back up, but I was so shaken by this. As a woman, this scares me how on edge someone can be. Honestly, a bit of kindness goes a long way. It’s not what you say, it’s how you say it. I don’t think I’m going back to that dump if I’m just going to get yelled at or have my window be violently pounded on.
Everytime I go there the man tells me where to put stuff then the old lady comes yelling at me that’s not where that goes even tho that’s where I was just told to put it. I don’t think she knows we pay taxes to be able to use the services. She could definitely use some people skills.
Good place to drop off recyclables like cardboard, paper and more. You can also drop off bagged trash. I think it's for county individuals only and make sure you sort your recyclables properly before coming. No plastic bags at all, no packing materials, staples, or plastic handles in the cardboard for example.
I totally agree with the comments about the rude, older lady. She doesn't know how to talk to people!! I was standing beside my car waiting to dump two bags that was still inside my truck. I was told get in your car, it's one at a time. I said I'm waiting my turn, so it's still just one person dumping. She snarled and repeated again ONE AT A TIME. To think that someone got that upset over dumping some garbage really puzzled me. I was respectful and just smiled and ignored the fact she was still mumbling something. I've never had any problems the few times I've visited this place. Everyone seems to be friendly but it was my first time dealing with this lady. Maybe she was just having a bad day. I will give her a pass.
Twice I have gone and the guy working just mumbles and waves me through to the back. Then the lady comes up and starts yelling at me that I am not allowed to do what the guy said I should do.
The second time she started yelling at my 76 year old dad who misunderstood the guy who mumbled us through. She comes walking up yelling at the top of her lungs “DON’T YOU PUT THAT IN THE METALS!!! PULL THAT OUT!! GET THAT OUT OF THE METALS!!!”
Just rude and awful.
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