I called for help changing a tire due to not being able to get the lug nuts off. I was told approximately 30 min. At 40 minutes I started to call. Over the next hour I tried to call a few more times. I never received a response, no one ever showed up. Luckily A1 Towing & Auto Repair was responsive quick and reasonable priced. Do not recommend using Shackleford. In response to Shacklefords response, I have added proof of the 1 minute call at 10:44 from my wife’s phone, and record of all calls from her phone and mine.
I found myself involved in an accident on I-24 heading home to Knoxville. My car was undrivable, and Shackleford was the company that responded to pickup my vehicle. The weather was below freezing, and I had my son with me. They not only did a professional job with my vehicle, they went above beyond to make sure that my son and I had a warm, comfortable place to wait on my wife to make the drive to get us. They did this during a time when nobody would normally be at the office, too. Thank you!
Great service that has the best interests of the customer in mind. I called Shackleford with a need and the owner asked for more information about the situation. After he had a sense of the problem, he talked me through how to take care of it myself so that I didn't need to pay for something I could just take care of on my own with a little know-how. That kind of service is rare these days!
Mark was efficient and polite and competently got my pretty damaged car onto his flatbed. He called the rental company to get me help. Great experience.
“I can’t say enough good things about Shackleford enterprise ! When my car broke down unexpectedly, they arrived faster than I anticipated, and their team was incredibly professional and courteous. The driver was skilled, ensuring my car was safely loaded and transported with care. They made a stressful situation so much easier and even provided helpful tips along the way. Exceptional service, reasonable pricing, and genuine kindness – I highly recommend Shackleford enterprise to anyone in need of reliable towing. Thank you for going above and beyond!”
Quick to respond driver stayed in contact. Jeremy was quick, professional and very sweet. Got my car home safely and efficiently. Would 100% recommend and will definitely be my choice if needed in the future.
Daughters car had to be towed in the middle of the night. Craig Wilson was very quick to text back and best of all he was there asap and we had minimal waiting time. He was very polite and professional and I will absolutely be calling these guys again
Craig was one of the most professional and knowledgeable drivers I’ve encountered. He put me at ease and made me feel confident my vehicle would be taken care of. Shackelford Towing came to the rescue much faster than anyone else could, and did a great job getting my vehicle to safety.
Shackleford towing was very quick to respond, the driver was there within 30 minutes of our call, the dispatcher was polite and helpful. They were the lowest price that we were quoted. Give these fellows your business!
Gentle provided excellent service. I was told by insurance company that no toe service was showing available for the area. Expect a 24-48 delay and to leave car with key in glove compartment. After being involved in a serious accident when man lost control and slammed heading to me, being treated by Fire Department EMT'S who called for ambulance, then sitting for 2 hours on the busiest curve high traffic area, this stressed me out extremely. Just when I was about to have another anxiety attack and mental breakdown. Journey tow service guy showed up like an Angel had been sent.bHe said he had worked hard all day because there were only 2 of them working and about to head home. But Thank God he heard the call for help and said he take the call and come get me. That's what you call going beyond! You have a one if a kind employee that's hard to find... I was so thankful, I'd have liked to have tipped him, but had no cash. I was leaving work and planning to go to the bank when the accident happened. I can't remember his name but will you tell him that I'm praying that God will open up doors called blessings for him to walk through!
Mike was great and had a great personality. He made sure to call and update me when he was nearby. He helped me out and I can't thank him enough. Would recommend to anyone needing a quick tow.
Great customer service! Driver was very awesome and amazing! Grabbed my truck gently and dropped it off respectively! This guy is very knowledgeable and very awesome when it comes to his career! FIVE THUMBS UP TO SHACKLEFORD TOWING
Called to have rear end of 18 wheeler trailer pulled out of ditch, no towing, and was quoted $175. The driver got there, pulled the trailer out and then said the owner changed his mind and the charge was now $500. The driver was very nice and apologetic (only reason for 2 stars) but said the owner was now requiring this amount. We will never use this company again! This was a business taking advantage of a situation to overcharge a truck driver who provides essential needs to others.
Family member had a car hit on I-24. Police arranged to be towed to Shackleford Towing & Recovery, who I’m sure had a contract with the county. I called the next day, advised insurance was contacted and working things out. (We were rear ended, so expecting other party to cover the related expenses, but in the 4-5 day waiting period for police report.) Have some sentimental items that was left in the car and wanting to recover before insurance deems totaled, settles out, etc. Shackleford explained to me the registered owner had to do this and would have to have ID and title, TN laws/ regulations. I understand and I’m willing to take off work and drive the two hours to get there before they close at 5:00. No problems so far, until I call to verify closing time and ID / Title requirements. Was now advised that the requirements include insurance must already contact them, before they will let me in the car even if I show up after drive 2 hours, with title and ID. I asked if this was a new requirement with TN law or their regulation. Did not get a satisfactory answer. Don’t really believe the State of TN forbids them for releasing these items to me if I verify identity/ownership. They are holding my personal items ransom. Understand the need to protect themselves financially, but wow. Nothing is fishy about this situation. They agreed to contract to tow for the police, just wish they would work with their customer base a little better. They are going to get paid, by my insurance or they other party. They are difficult to deal with and don’t believe we can’t legally recover our personal items. But this is the current situation.
The professionalism and friendliness from the gentleman who took my call was a comfort when considering the situation I was in. The gentleman Corey who came to tow my vehicle was extremely friendly and very helpful. I will always use this company whenever I need any roadside help. For someone who is new to the area, it was an extreme comfort to receive trustworhelp!!
It is Christmas Eve and I was stranded on the side of the freeway not only did the driver come all the way from Dalton but he got to me (in less than an hour, everyone else had said 3-5 if at all), hooked up my car, and got me to the tire place in enough time to have the tire replaced!!! He was very nice and didn't seem to mind that I mostly just complained about my situation he was very understanding! Will definitely use them again if I ever find myself stranded again and would recommend you do to
I was traveling with my son and my elderly mother from Atlanta, Georgia home to Illinois when we had a front tire blowout on the interstate. Of all the tow services we called this service was the only one that picked up the phone. They were very friendly and they were very quick to respond and get a driver out to us to remove us from danger. Our driver, Chris, was very professional and very knowledgeable of the area. The tire shop that he took us to treated us like we were family.
Chris went above and beyond my expectations when he went in and talked to the employees at the tire shop on my behalf and explained our situation that we were from out-of-state and we were on a schedule. The tire shop was the perfect choice because they had us in and out of there in just a little over an hour.
Chris, if you're reading this, I want to thank you from the bottom of my heart. You took a very bad situation and made it so much better and we are all blessed to have met you. I hope you stay safe and healthy and may God bless you.
My vehicle needed to be towed out of state due to a mechanical breakdown. The service I received was excellent. I was contacted immediately after the request order was submitted and given detailed information regarding the timing of the wrecker arrival. The driver took great care with my automobile, was courteous and professional. The communications team was excellent as well. It was a pleasure doing business especially since in was in a stressed situation.
I was from out of town and traveling through the area when I had car trouble. Just googled a tow and called these guys. Dispatcher was nice, driver got there way faster than I thought he would. He was helpful with getting us to a shop that would fix the truck. Inside the tow was clean and neat. Very nice people and equipment.
From dispatching to pickup to servicing my truck Shackleford was absolutely amazing! They were very courteous and excellent in their handling of my situation. I’m very grateful that I made the call to them after my truck broke down on the side of the highway. Very professional and on point all the way. I highly recommend Shackleford!
Extremely fair priced and professional. They towed my 2012 Tacoma from Hamilton Place area to where I needed and even held it til the business opened the following morning instead of dumping it off there overnight. Very pleased. I've dealt with many tow companies over last 20+ years and this was Top 2 in service fairness, efficiency, and professionalism.
Everything was great... the price was good... the driver didn’t just drop my car off but he made sure it was parked correctly. He even came to pick the key up from me so he could move it... he was very friendly and engaged in conversation with my sons... I will definitely use them next time and will even give the number out to anyone else who needs it...
Tucker Miller, the Rollback Operator, was very Professional! He handled my wife's new vehicle as if it where made of glass. He took great pride in his work and took great care of my wife's new car and myself. A very professional driver and very safe. Thank you Shackleford Towing, for a very pleasant and Stress Free Experience.
Our truck and fifth wheel were stuck in nearly a foot of mud. Shackleford responded timely and pulled us out of the mud easily and quickly. The driver called in advance to say he was on the way with an expected ETA. He was on time, professional and friendly. Thank you Shackleford Towing.
I would give them zero stars if I could. On October 05, 2020 they sent a driver for a vehicle lockout to my home. The responding driver, during our conversation, reported he was a master mechanic and that for $2000 he could put a new crank, rods, inserts, and main bearings in my corvette. He asked for $800 down which I paid in cash and he gave me a written receipt. He has not returned since, and there is a pending court case. So beware of the drivers that come to help you from this company.
We are new to the Chattanooga area. My husband was going to work and our truck just shut off in a turning lane. (Yikes) I immediately called Shackleford to help. Everyone I spoke to was so kind and very knowledgeable. Within 45 minutes our vehicle is back home. Thank you guys. The Jones family appreciates you.
I've only been stranded on the road a few times, but this experience was by far the best! Their tow operator pulled up to get me within 20-30 minutes! Fast and extremely professional! I can't leave out what impressed me the most though; that is riding in a clean and comfortable truck! 5 stars just doesn't cover your services that you provide! Thanks again!
My car became disabled on I-24 in Chattanooga late last night. I contacted Shackleford Towing and Recovery for a price and to see how long it would take for them to come get me and my family since we were all four stranded on the side of the interstate.The dispatcher that answered the phone was very professional and quick to get me a price and an eta. I was expecting the price to be a great deal higher than what I was quoted. The tow truck arrived within 20 minutes, loaded my car up, and took all four of us to my home in Tunnel Hill, GA. The whole process from breakdown to being at my home was a little over an hour. I was able to pay for the service with my credit card with the tow truck driver instead of having to call back in.The tow truck that came to get us was immaculately clean and the driver was very nice and down to earth. I will be recommending this towing company to everyone I know that needs a tow. A very BIG THANK YOU to Shackleford Towing and Recovery!!
Sep 12, 2020
Nearest Junkyards to Shackleford Towing & Recovery, LLC
5907 Lee Hwy, Chattanooga, TN
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