What clients say about Bryan's Auto Repair and Towing Service in Smithville (TN)
Brian himself set an appt to pick up my truck to do some repairs on a Monday. He never showed up. When I called at 6:30 pm Monday night, he said he had a tow in Murfreesboro and he would be at my house Tuesday morning @ 08:30. Again, no show, no call! Tried to call him at10:30 am and again at 1:00 pm. Same result. It’s no wonder this business “ IS NOT” registered by the BBB! Don’t waste your time with Brian!
If I could give 10 stars I definitely would!! Bryan is a an awesome guy that has saved me time and time again with tows and repairs. When towing he has always gotten to me Very fast and has been very affordable. Same goes for repairs. He's always had a quick turnaround getting my vehicles back to me and has been very honest with all repairs. All around Byran is a good Christian man that will take care of all your needs and would HIGHLY suggest him to anyone looking for repairs or towing!! Thanks for all you do for our community Byran
He sold my son a truck for $3,000 said he had replaced the fuel pump and belt other than that it was a good truck. Drove 2 hrs to his location and 30 mins from home my son said it started acting like the transmission was slipping. So, we had a local mechanic come get it. He looked at it and told us the transmission is bad. Message Bryan about it he told me he did nothing wrong and there wasn’t anything wrong with it when he drove it. He didn’t want to help my son out in anyway by giving the money back and taking the truck back nor did he want to take any ownership of it at all. When I messaged him about it he had also marked as sold so I couldn’t rate him on marketplace, he blocked me from his personal page and his business page being I told him I had put a review on his business page and it would stay there till he gave the money back and took the truck back. He told me the review could stay there. This must be a normal thing for him to do. Please no on buy anything from this man he will just take your money even if it’s a kid that has worked hard to save for his own vehicle. Karma will come back to bite.
This guy is not good with any major car repairs whatsoever do not trust him.
We have been battling with radiator and hose problems ever since this guy got ahold of our car. The mechanics in town that I have visited that have attempted to help clean up his mistakes have had nothing good to say about him and have told me countless vehicles they have had to go after this guy and clean up if you need a car towed absolutely call him, but do not let him put his hands inside of your vehicle or anyone who works for him.
The damage that this guy has done, I could have just scrapped this vehicle and bought another used car right off the lot.
There’s nothing more I can do. The holidays are coming up and we are absolutely devastated by this blow, but it’s whatever it just goes to show you can’t trust everyone.
Great people! Reasonable pricing, and he was able to quickly answer our questions, and he was able to point us in the right direction to get our issue resolved. Would absolutely recommend!!
ʀᴇᴀꜱᴏɴ ꜰᴏʀ 1 ꜱᴛᴀʀ:::
A while ago we delt with Bryan with our Insurance at an auto service area here in Smithville and needed repairs done to our vehicle that needed to be; 1.) A new radiator, 2.) Our hoses repaired since they got busted and cut up from the accident. 3.) A new front end put on our vehicle.
While Bryan did in fact put on a new front end to our vehicle and made it pretty again; He also got us our new radiator.. But that's it. I had my car delivered back to me by the auto-service with the hoses hanging on the ground. I am no mechanic but I believe they are supposed to be plugged into something so the car RUNS.
The explanation to this incident? " We never put the car up on the lift. My bad. " Had the car taken back.
A few days after he had fixed it, which this was almost a Two Week Process... I got my car back again and took off to a Smithville Square festival. I returned home and luckily this happened just a minute down the road but coolant exploded all over my windshield and my car ran HOT HOT HOT.
I pulled into my driveway and got my boys inside, lifted the hood and saw the hoses popped off. Again. The metal piece around them to secure them to their spots had not been replaced.. How stupid right?
He took it back, fixed it with no charge. Very kind.
Fast forward to months down the road now being why I am writing this review FINALLY
We hit an armadillo in the road and it jostled our vehicle, took it home and checked out everything seemed fine. Soon my car began to whistle, the nitro hose had a leak in it.. Even though we just replaced it. Strange right?
Instead of going to Bryan I called a good friend ( Amazing Mechanic BTW If I were meaner I would post his business card in these reviews. )
MY RADIATOR HAD FALLEN INTO THE FRONT FRAME OF MY CAR BECAUSE THE RADIATOR WAS NEVER PROPERLY PLACED/SECURED IN IT'S SPOT.
' SOMEONE ' I'm not NAMING NAMES...
Set my damn radiator inside of the car where it was supposed to go, but never put the bolts in to secure it into the frame. Every single bolt was missing, and I did not hit that armadillo hard enough for it to un-screw all four or six bolts from my radiator's spot.
Luckily my mechanic secured it into the frame, and replaced my turbo hose for a very affordable price, and did it all in one day. An hour and a half to be exact.
Zero stars. Awful customer service too. He doesn't like to talk to anyone honestly.
Don't let this guy screw up your vehicles.
Ran into a car problem on the road in my cargo van. Bryan and his team made sure I was safe and got me back on the road the same day. Thank you for your patience and professionalism. You’ll always have a friend in Detroit, Mi if you visit!
I would not even give 1 star I called Bryan at 10 this morning to come pick up a vehicle he told me it would be after lunch I called at 2 he said he would call in a few to come HE NEVER SHOWED UP nor would he answer his phone!! People like him should not be in business as I could have called anyone else to do the job. So if you’re on the side of the road think twice before you call this business cause you will probably be there all night! TERRIBLE WAY TO DO BUSINESS. Luckily he’s not the only tow truck business around he just wasted my time and my whole day!!!!
I called Bryan yesterday because of a coolant leak. I dropped it off and had it back the same day after replacing my radiator. Have used Bryan a few times he is definitely top notch!
#tnchrisapproved
Nice guy, got my car back after friend borrowed it and didn't come back cuz got arrested in it so it got towed away. He was fair priced and had me on my way home in 5 minutes...
If I could give a 0 I would horrible experience the owner yelling and screaming at me over the I sold my vehicle for junk and because it was on the side of the hwy as I said before hand I got screamed at bad business
I’m not sure what kind of business these people run, but they love to take advantage of other people’s jobs to get cheap labor. I work for DoorDash, and they repeatedly place part orders from part stores and only pay $0-$2 for over 12 mile deliveries. This is very unprofessional and honestly quite pathetic. Not only are my ratings for my job being affected by this, but it’s also costing me time and money out of my own pocket. Disgusting business. Pay your delivery drivers or go pick up your own parts, it’s ridiculous.
Bryans auto and repair are the best around wether you need towed or mechanic work.
Bryan is a very nice person and always makes it a point to answer any questions you might have.
A****
On this particular day, my transmission went out. I limped back to a safe place near the interstate and called BAR&T for Towing. They had a truck to me in 25 minutes and towed my car to a designated location. They have their own tow lot if you need that. The driver was experienced and courteous, giving us a ride in his truck. They take credit cards. I rate them "5" in all categories.
They were supposed to come tow my car on Saturday they never showed up. I call them on Monday and asked what happened? The answer
”Oh uhh we forgot” then they said the tow truck driver is in Murfreesboro right now but we will have him come tow your vehicle today and then nothing and now today is Wednesday..! How is this place still in business? Bryan’s Auto sucks!
I live just down the road from Bryan's, and no longer have a regular mechanic since our old one relocated. Took my little Bubba truck to them with only a vague idea of what was really wrong with him. They have him running happily again, and the price was exceptionally fair for the amount of work he needed. They're not just good neighbors, they're good guys who didn't laugh at my extreme attachment to my old beater, and took great care of us both.
So this guy was straight awesome. Very polite picked up my truck and towed it to the shop picking the keys up from my wife. I had baked my clutch in my 89 nissan pickup and this was my only way to and from work into Murfreesboro. I thought about doing the work myself but then called this company. He allowed me to bring the clutch i had bought from O'Reillys and he installed it for a fair and great price! (Considering its transmission work and i dare you to google that average cost) The only critique I have is needs to work on communication. Had to call him to see if truck was done and ready for pickup. Other than that i have no complaints and plan to do repeat business with this company.
Thanks again
We was 5 hours away from home and broke down, he came to get us, our truck and the trailer We was pulling. Very quick response. He stopped everything he was doing to help us. Very reasonable price.
This is top service. On a Sunday night my self and a friend were stranded van would not start left a text message for Bryan , but was not holding out much hope for a reply
A few minutes later I was shocked not only a reply he was on the way and he saved me from a cold night in the van. He is quick, knowledgeable, and his prices are very, very low.v
He's the best and he has the sweetest family.
Best break down of my life.
They was very friendly and got to my car fast. I was going to get my car towed to a dealership but they said they could fix it. They had my car fixed in to time. I am so happy I called them. The price was just right.
