What clients say about The Car Care Center in Pegram (TN)
I chose this place due to "honest work" reviews and being that it's right by my home. Unfortunately that is not my experience.
I sent the email below and sent to their text line and was told the owner would be in contact. I have called since to request his call and received none. I was mindful and patient. It has been over a month since I was initially told he would call and have had no resolution. We are out $600+ on repairs that were not needed/incorrect.
"To whom it may concern,
I recently brought my vehicle to your shop for service due to a noticeable sound occurring during acceleration. Your team was unable to locate or diagnose the source of that sound. Instead, you identified a coolant leak, which led to expensive repairs totaling over $600 (including parts and labor).
Unfortunately, after the repairs were completed and the vehicle returned to me:
The original acceleration sound persisted unchanged as you all could no locate it. Diagnostic cost incurred there but no repairs were made.
The coolant leak continued as well.
I later rescheduled an appointment with your shop, and I received a call indicating that no diagnostic fee would be charged this time. However, due to concerns about the prior service, I decided to cancel and have an independent mechanic inspect the vehicle instead.
The independent mechanic immediately identified and fixed the source of the acceleration sound by replacing a faulty bracket--a relatively straightforward repair that your team had not located.
Additionally, shortly after retrieving my vehicle from your shop, my check engine light illuminated. The code indicated a "coolant thermostat" issue. Upon further inspection, the mechanic located the actual source of the coolant leak. While I can see the new hose your shop installed, it was not installed at the leaking location. The leak was coming from a different area entirely, and clear evidence (stains and residue) shows this has been the ongoing source for a significant period of time--well before and after your repairs. I have attached photos clearly showing the actual leak location and the part that actually needed to be repaired.
In summary:
The acceleration noise was not diagnosed or repaired by your shop.
The coolant leak you claimed to have fixed was not properly addressed (wrong location repaired).
I paid over $600 for work that did not resolve the reported issues.
This has resulted in additional costs to properly diagnose and repair both problems.
I would like to discuss how we can resolve this matter, including possible reimbursement for the ineffective repairs and compensation for the additional expenses incurred due to the incomplete/misdiagnosed work.
Please let me know a convenient time to speak with a manager or someone authorized to address customer concerns and billing disputes."
I would give 0 starts due to lack of professionalism and accountability but cannot do less than 1.
I was very pleased with the brake work done by The Car Care Center. Everyone I spoke to was helpful, courteous and friendly. The price was reasonable for the work I had done. They were professional and kept me informed on the work that needed to be done and when it would be ready. They had the car ready when they said they would and its running great now. I highly recommend The Car Care Center for your car services and repairs.
I've been a customer here for about 10 years. They always provide prompt service, never push unnecessary work, yet always give the car a thorough look-over to see if anything non-obvious needs attention. Every repair I've needed from them - some of which were fairly major - was done correctly with no need for corrections to the work or anything like that. Good people who deserve business!
Walked in one day and explained the issue I was having with my truck. I had already put so many new parts on the thing without fixing the issue and I finally decided to let a shop look at it. Took it in the next day and went on a test drive with a tech. They had it fixed the next day. I can finally drive my truck again. I like that they send a text message with a like to a webpage that has all of the diagnostic information they performed with videos and the option to approve or decline repairs on the spot. I’d have no issue returning with a problem I couldn’t figure out.
Let me start by saying that they got my car in fast after I called for an appointment and diagnosed what I believed to be the cause of my leaking coolant quickly. They then where respectful in their communication with what I needed done and clear and transparent in their cost. Their cost though is what quite literally drove me to another mechanic. I can't comment on their work as I could not understand their high quoted price for the jobs I needed done. I drove my van to another mechanic-- McDuffee off Thompson Lane, which admittingly was a drive, but I've attached a screenshot about why I did so. The price difference is pretty crazy. They had kind staff and I have faith The Car Care Center would have done solid work, but I just couldn't afford it.
I hit a 4x4 in the middle of the road at the end of Sam’s Creek, so I stopped in to see if I could use a jack to check the damage. They were more than happy to help me out. After seeing that it had nearly ripped my oil filter off, I asked if I could buy a filter and change it in the parking lot. They offered to pull it in and throw a new one on free of charge.
These folk are THE BEST. They know their stuff, they are trustworthy, and they make you feel welcomed. Top down, bottom up, all of them are wonderful people.
I brought my 2019 Jetta in about two months ago for a timing belt change looking for a quote. After having this shop recommended by a family friend I was more than happy to drive out of my way to this shop and leave it subsequently having to Uber home costing me $30. After receiving a startling quote of $2800 I decided to not have the work done by this shop since it was apparent to me that I was over quoted and they did not want to do the work on my vehicle. $60 wasted and still a car needing work. Not impressed to say the least.
Great shop. Recommended to me by a friend and I need to pass it on. The instant I walked in the door, I was family. Friendly folks, great service. Krystal up front and Daniel doing the work. Quality work, fast and under the quote.
Incredible experience. My alternator went out and I had to have my 4 runner towed to the shop. They got everything fixed up for me in 24 hours and even replaced my license plate light for free!! Krystal was amazing and kept me updated through the entire process. A++ service
Car was overheating and couldn't keep coolant took it to the shop i normally use but they referred me to this place and it was a great experience for having car issues they got me a ride to and from the shop Krystal was very patient with my constant calls to check and they made sure everything was perfect after they fixed it will definitely be going back hopefully not anytime soon but if nessary
Go absolutely anywhere else; don’t believe the hype. … I actually wrote a lengthy negative review this morning after sleeping on the answers this place provided. After speaking with the service manager and requesting to pick up my vehicle I actually deleted the review i had written. Wish I hadn’t. If your idea of service is being implicitly mocked for not knowing much about automobiles and their inner workings, sold with Publix or HEB level spirit (and delivered with United Grocery Outlet spirit - nonexistent), paying for a general diagnostic fee because they either don’t want to believe you when you said what’s wrong, are legally not allowed to believe you, or my sneaking suspicion - just to scalp their customers, and then instead of the repair being performed, given a list of upselling requirements worth 5x the value of your old vehicle, then maybe this is the place for you. Unfortunately I don’t live that comfortably, have significant medical debt and don’t have the means to get a better vehicle. The icing on the cake was the service manager smiling at me when i picked up the vehicle, and telling me to have a good day. I actually flipped off this store as I pulled out, and I wish I had done more to express my thoughts on the waste of time, money, energy and spirit this whole experience was. Everyone had said to go here. Even a mechanic had said to go here. Had I wanted what this place provided me with, I would have gone to Firestone an inch from my work, and netted out $100 cheaper at the end of the day by not needing to pay $200 in Lyft rides. I’m hoping I caught them on an off day, but realistically, there’s not a single thing they could do to fix how I feel.
The Car Care Center exceeded every expectation and is by far the best shop I’ve ever trusted with my vehicle.
I originally brought my car in to diagnose a few issues, and from the very beginning, their communication was outstanding. They kept me fully informed every step of the way and let me know exactly when my car would be ready. What impressed me most was their thoroughness. They identified critical safety issues that I wasn’t aware of and took the time to explain everything clearly and honestly. I truly appreciate them going the extra mile to ensure my vehicle is safe for me and my family.
Every person I interacted with was polite, professional, and genuinely passionate about their work. You can tell this isn’t just a job to them. They care deeply about helping people and take pride in doing things the right way. They even took the time to educate me about the repairs, which made me feel confident and respected as a customer.
I honestly can’t thank the team enough for the phenomenal service and care they put into their work. I’m a customer for life and will enthusiastically recommend The Car Care Center to every friend and family member looking for a trustworthy, skilled, and honest shop.
Thank you again for everything!
These are good people…
Bad things happen, but sometimes where they happen can make all the difference. I was driving right by this establishment when I heard and felt the dreaded flat tire. After a sigh, I went to work exchanging it for my spare… only to find one of the nuts completely stripped. I tried and tried, but no dice.
That’s when I saw the car care center just up the road… Despite their busy day, they were incredibly kind, helpful, and quick. Within 5 min, the stripped nut was removed, and the spare replaced (and topped off with air).
After all that, they even refused to take payment. They just wished me well and sent me on my way.
I’m incredibly grateful to the whole staff.
Friendly, respectful, honest, reasonably priced; they take pride in their quality hard work. They continually go above & beyond with regularly servicing all 3 of our vehicles. They exceeded my expectations. Services I received: electrical work, oil changes, & top off fluids, for my Toyota. They fixed my window that had stopped working right. Excellent quality service at an excellent price. Can't beat that
Yesterday I had an oil change and tire check completed in under 20 minutes; this was my first visit to The Car Care Center. I was offered an appointment slot the day before. The workers are all so attentive and pleasant. The shop is organized and extremely clean. This is my new shop!
In a word, neighborly. From my initial phone call to get a reference for a tow truck, to the evaluation process, to the frequent communication about parts availability and a service timeline, I got nothing but neighborly love from the car care center! This is the kind of neighbor that you want and the kind of neighbor we should all want to be!
My wife took our Volvo in for a very loud screeching noise that appeared to be rotor related or even an axle issue. Without an appointment they checked it out within an hour or so and found the issue to be a rock lodged between the break pads and rotor. I've rarely seen that kind of transparency in Nashville. I plan on going here more often.
They were super easy to work with and took care of my car super fast and shuttled me home and back to pick it up the next day. Great people to work with and trustworthy. Will be coming back
Paul, Kristal and Daniel have always taken kind and thoughtful care of our vehicles for the past six years. Done right, on time and no surprises. Well done!
The staff was friendly and informative, but the quoted price was significantly higher than expected. After receiving their estimate, I reached out to three comparable shops. The lowest quote I got was $1,100 less, and even the highest of the three was $800 less than what I was quoted here. Most shops waive the diagnostic fee if they perform the work, but this place does not—or if they do, it wasn’t clear and felt like they tried to slip it back in. While I’m sure their work is solid, I doubt it justifies the substantial price difference. Ultimately, I paid the diagnostic fee and took my car elsewhere, saving money in the process.
These are a bunch of great guys and great mechanics. I had a hub go bad on my boat trailer 7/24 while on my way to Texas from Michigan. I limped into their shop and they literally stoped what they were doing and got me up and going. Very nice and professional. And, the charge was below what I had been quoted. Thanks Car Care!
It's rare that I write reviews, but this one is important! I highly recommend this exceptional service facility and the great people working there who are responsible for its success! I had a really amazing experience with them not long ago that I feel has to be shared. I had a recent breakdown with my SUV which left me completely stranded with a radiator that had failed and caused the truck to immediately overheat. After pulling over, I called Daniel at The Car Center in Pegram and after having me check a series of possible causes for the overheating while staying on the line, we quickly determined there was no coolant whatsoever in the radiator or the reservoir. At a late 3:30 PM or so on the Thursday before the upcoming Memorial holiday weekend, Daniel kindly dispatched Jacob, one of their great mechanics, out to me on the road with coolant, and after doing a visual inspection, we could both see that the radiator had indeed failed. Jacob then kindly followed me to the The Car Center and then also later gave me a ride home from there while Daniel started the process of diagnosis and ordering a new radiator. The following day which was Friday before Memorial Day, I received a call from Daniel indicating that the radiator had been delivered, installed, and that all appeared to be fine after testing! This all took place in less than 24 hours! Finally and incredibly, Jacob was then sent back out to my home to pick me up in the afternoon and I was brought to the The Car Center where my SUV was waiting and ready to go!!! Incredible!!! This type of excellent and caring local home town service is practically non-existent in today's world of business in general. if you have ANY issues or problems with a vehicle, these are definitely the people you should contact for help! They are exceptionally fair, honest, caring and compassionate people that make you feel like you're in the very best hands when something has gone wrong. Peace of mind is priceless and that's exactly what I've felt after two visits so far to The Car Care Center in Pegram. I trust and respect them and will never take my vehicle to anyone else! Incredibly great service and people!! Five very well deserved STARS!!
I've been using The Car Care Center for little over a year now, and have nothing but great things to say about their service, price point, and overall customer service. They are the real deal!
Very friendly, high quality service. The communication and ease of service was the best I’ve experienced in some time. For those commenting on the prices, I’d counter that they cannot be held responsible for inflation. It’s unreasonable to use pre 2020 price expectations to value today’s market. Their prices seem to be fair and in line with other service providers these days. Highly recommend.
I’ve used the Car Care Center several times over the years on several vehicles. I hate having to go to a mechanic, but I really appreciate their honesty. They have never tried to upsell me and have been very clear about exactly what needs to be done. If they have noticed something other than what I brought my car in for, they have told me if it could wait, and have even told me they wouldn’t spend the money to fix it if they were me. What mechanic has that kind of honesty? Once time I took my car someplace else, and they even told me if the other shop was priced fairly. They treat me like a friend. They aren’t a budget mechanic, but since when is getting a car fixed ever cheap. My last repair they were even able to to do my repair for $500 below the original estimate!! Everyone hates having to go to a mechanic, but the honest business practices of Car Car Center keep me coming back time and again.
I want to thank Car Care Center for the service and the hospitality they showed me as they completed the repairs on my vehicle. I was driving from Northern Virginia to Dallas TX and my car died. They provided what I believe to be service above and beyond what might be expected. I am not a car person but they explained the issues I was dealing with in an easy to understand manner. In my time at the shop, I observed them treat everyone who walked in the door with the same care and professionalism that they showed me. Also while I waited, they called customers to make sure they were happy with prior service. My car made it safely back to Texas and has given me no trouble. Thanks so much for everything! Shout out to Paul and DJ for taking good care of me!!!
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