Great customer service and was able to complete my job quickly knowing I had to go out of town on short notice. Definitely going back for automotive services. Hannah was great at keeping me informed!
Came in for a front end alignment on a 2006. Staff was extremely polite and the facilities are bright, open and clean. Definitely not like some other grungy shops in the Chapin area. They completed the alignment on time annas I was pleasantly surprised with the cost of the repairs. Very fair. Will absolutely be a repeat customer.
Taylor's does a great job. Their communication is clear and accurate. They are friendly, the office is very clean and comfortable. They offer rides and loaner cars. It's old school service that can be hard to find these days! Thank you.
Been using Taylors now for about 9 months & I must say I am truly very happy with Micah, Hanna, & Joey. The communication had been great before, during, & after the services. I feel I am getting an honest price for repairs compared to my research with other shops & dealers.
The last repair on my sons vehicle was costly, but it was still almost $900 cheaper than the dealer. Another benefit at Taylors is they offer a Military Discount. So I suggest if you want an honest repair, good people, & constant updates on your vehicle, give Taylors a try.
ALSO, Mr Taylor at the cost of loosing business gave his employees off for Christmas from the 22 Dec to 29 Dec so they can be with their families. I think that's awesome & shows that this shop cares more about family & customers than the mighty dollar it could have made. If you noticed other shops near the dollar general were only closed Christmas Day, SAD!!!!!
One of our company vehicles broke down in Georgia, and we initially took it to a nearby specialty BMW service shop. They diagnosed the engine as a total loss due to a no-start issue and quoted nearly $21,000 for repairs. That diagnosis didn’t sit right with me, and unfortunately, my instincts were correct.
I had the vehicle towed over 100 miles to Taylor’s, which has long been my local go-to shop for all of our vehicles. The team at Taylor’s properly diagnosed the issue, replaced the damaged components, and had us back on the road within a couple of weeks—for just over $3,000.
I can’t thank the team at Taylor’s enough for their expertise, integrity, and honesty. They saved us a tremendous amount of money and once again proved why they’re the only shop I trust with our vehicles.
I went to Taylor’s this afternoon to get some air in my tires. Joe was there to help at the front desk, he was so willing to help, and filled up all 4 of my tires right there on the spot. Such fast and friendly service- I will definitely be back!
We have been coming to Taylor’s Auto for 8 years. Always receive excellent service. Joey and the tech team are wonderful. They got my truck fixed up for my Thanksgiving road trip. Thank you Taylor’s Auto!
I brought truck in with a coolant leak and it was diagnosed and had the necessary replacement parts ordered same day. Micah is who I dealt with and he went above and beyond to try and get my situation handled quickly and as cost effectively as possible.
Joey Trapani was fast and efficient . I was in and out and barely had any wait time . I don't think I will go anywhere else for an oil change . Great service .
Taylor’s always goes above and beyond. When I had to leave my car there for parts to be ordered, I was offered a loaner car which is just incredible service. Hannah has always taken great care of me there and I will continue to go back!
These guys do everything. They treat us like family. We broke down 50 miles from Chapin and they towed our truck and 36 foot camper to them. They had worked on the truck just before we left and they covered all the expenses for us. They are so honest and they care.
Had my 2004 Toyota Tacoma towed to Taylor's and spoke with Zach. He was extremely nice and professional; however, the price quoted for a rack and pinion and tire rods extremely overpriced - $2119.67. Found online OEM Toyota parts - $700.00. Would have loved to do business with you but will not allow a smiling face to rob me.
Trustworthy and honest.
In town visiting and time for oil change and tire rotation. Professional employees from check in to technician. They explained why they didn’t want to rotate tires due to cupping and that I didn’t need tires now and to expect some road noise. They could have insisted on new tires yet did not.
Side note on how they treat customers, an elderly man came in could tell he was a regular, and he said he needed an oil change. They came back and let him know he wasn’t due for yet and still took a look at his car. Another chance to “push” a service not needed.
I’ll be back and would recommend getting a service here.
My most recent interaction with Taylor’s was not good at all. I took my car there to get a cv axle replaced about 8 weeks ago. I immediately called back after getting my car back bc it wasn’t driving right, but was told that shaking is not related. Over the past few weeks my vehicle has gotten worse and come to find out I needed both repaired instead of one. This makes me upset and not a satisfied customer because both should have been checked while there for repairs. I called back after finding out that my other cv axle needs to be replaced. I was told they were sorry they missed it, there were no notes about it being looked at and that they could replace it for $720. Ive taken my vehicle here multiple times and usually have a great an experience so this lost recent visit was very disappointing.
I can’t say enough about how awesome this company is. They’re fast, easy to work with, fair priced, And more importantly, honest. I won’t be taking my vehicle anywhere else special shout out to Micah, Thank you for the extreme Professionalism and amazing service.
I recently had my second visit to Taylor's since recently moving to Chapin. I would strongly recommend that you use them for any of your automotive needs. Not only were they extremely professional and kind to myself but to every patron that was there. 5 stars all the way! 💯💥
I had been looking for a local place to keep my truck and trainers doing their job. Because the old place I was going, changed ownership. I think I've found the spot with Taylor's. Friendly, and they seem like good folks.
Professional and friendly with great communication! Taylor's was able to accommodate us after a road hazard "ate" my son's car. We really appreciated their help and advice. THANKS so much to the crew at Taylor's!
I was travelling in the area from Kentucky visiting family when my car died on the highway. My roadside assistance got me back up and running with a new battery, but they thought I needed an alternator. Taylor's was recommended to me by family and I took my car there. Very professional and courteous. Took me in without an appointment and I was soon back on the road with a new alternator.
I had a slow leak in my tire and stopped by without an appointment. Micah helped me out right away, was honest about the condition of the tire, and got a new one ordered. Came back the next day and was in and out quickly. Great service—highly recommend!
I was in need of a reliable shop to perform a Jeep electrical system diagnostic and repair due to power drainage issues. The challenge was that I'm not in Chapin, but was covering the cost of the repair for a client. I needed a business with high integrity, reliability, capabilities, and the ability to diagnose electronic issues. Micah was my primary contact and the team at Taylor's Auto Service communicated well, found the issues, and were reasonably priced. I highly recommend this shop for anyone in the area. You won't be disappointed.
Unfortunately you can’t use their mailing coupons for all services? Had a car towed and a diagnostic done . Lady said no you can’t use it for those services. See fine print it tells you what you cannot use it for. Add all exceptions. If you want to make it right hunt me down like you did for the other payments after I picked up my car and I paid for Over the phone . You can put credit back on the card like we did on phone. Car was dropped there Monday and picked up yesterday
Taylor's staff person, Hanna recently helped us address tire issues with my wife's truck. Over the July 4th holiday, we had two tires fail, both to a road hazard. Hanna helped us get two tires in quickly and worked to schedule their installation. She was a huge help.
Always a smiling face at the customer counter when I arrive for my appointment. I’m happy with the work I get done here at Taylor’s and keep coming back for things I want done right like a coolant flush. They have accurate estimates and get the work done in a timely manner. Smokey, the shop cat is always ready to take a nap after a chin scratch.
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