What clients say about Carquest Auto Parts - PARTS AUTOMOTIVE, LLC in Conway (SC)
This used to be my “go-to” spot for all my truck parts. Now, they are spotty and unreliable on pricing, and whether not they’ll even be open.. locking up early, and straight up closing on Saturdays because they feel like it!! My business doesn’t function on your wants and needs, I’ve gotta find another parts store after today, this is unacceptable.
One guy was super helpful. Went above and beyond. Didn't catch his name, but they came outside and checked on my liftgate issue. Helped narrow down my problem and saved me some money in the process.
Condolences and 🙏🙏🙏 💔 for family and friends.
I understand being closed today for a sad occasion; however, it would have been appreciated if your clientele could have at least been informed of when operating hours will resume. A note on the door would have been greatly appreciated.
A young lady is sleeping in her vehicle in a parking lot due to a faulty part purchased from your establishment. She is stuck there until you reopen.
No one answering calls. A simple voice-mail informing your clients of the closure and when resuming normal operations would have surficed.
Went to pickup my online order on a Saturday, the website stated they were open as did Google. Arrived to find store locked up, lights out and most concerning no posted hours for this business at the front entrance. Apparently they are open only when they feel like it or the help wanted sign truly indicates they have a serious lack of staff. Don't waste your time patronizing this business, it appears they are part time with no set schedule.
I went in the store bought a part. The salesman assured me it would work even though it was different! I get my car torn apart and it was the incorrect part! I called the store and ask if they could deliver it to me. They refused. I then get a ride to the parts store and the guy refused to exchange it. I have always bought parts here because they were close. I will never spend anything in this place ever again. Most unhelpful and inexperienced!
I was stuck at the gas station on 05/2024 @9:08 am my car wouldn’t start up I was heading to bike week for my show and thanks to Calvin he’s a life saver I didn’t know what to do and he started my car up with no problem there customer service were very awesome and they where really kindhearted and generous thank you a lot.🙏😊
Even though they are very busy they still manage to quickly and thoroughly take care off all of the customers that were before me and then got my parts that were needed in no time flat. Great customer service
Stop by today to get throttle body cleaner, shelf price $6.99 okay, get to the register man charge $8.99 CvC cleaner. Brung it to his attention, his response pretty much was take it or leave it. He was rude and had no time for customer. Think he was the manager. Last time you see me there!!!!
I get parts for my FORD 555B Backhoe, Chevrolet C3500 Dumptruck, Chevrolet Colorado, Massey Ferguson Tractor,
Lull Forklift, and My John Deere 50 Tractor and much more, If they don't have it, they will do their best to get it for you.
We needed a rounded off oil pan plug taken off the car. The guy got right to it, and less than 10 minutes, we were driving out with our new replaced oil pan plug. Thanks
Terrible service. I came in to buy spark plugs and a socket for my sister's car. They sold me the wrong size spark plug socket, and when returning it they tried to exchange it with a 9/16 regular socket for the same price. I asked for a spark plug socket and the guy says "it will work, it doesn't matter." At least I got my money back, thanks for trying to rip me off.
Worst experience in my life dropped my car off to the shop and my vehicle stayed in for 2weeks before even looking at it reason on return of vehicle lack of quality the shop provided the first time I went I paid 800.00 the first trip their had the same problem the second time on arrival and tried to charge me additional 300 bucks to fix what they didn’t fixed the first time
I would like to thank these two guys who works on the mechanics side of this building my car was running hot Chrysler's 300 when I tell you those guys had checked my car replaced my radiator and had me on my way bk home under two hrs they were wonderful I really appreciated you guys if they had 10 stars they would give it HIGHLY RECOMMEND# BLESSED CUSTOMER
Came up here to buy a light bulb and air filter for two different vehicles. When I got back home I found out both the parts were the wrong parts and did not fit. They were closed before I got back and had to go to auto zone to get the right part. I came back by to swap out the air filter that clearly says car quest on it for the right one and because I don’t have a receipt they can’t even swap it out. I wasn’t asking for money, just the right filter. They screwed up and now I’m stuck with a filter that is no good to me. Won’t be doing business here again
I called up here to get a part that I desperately need. I called on Monday 7/21/19 the man told me the part would be in Thursday 7/25/19. Now they're telling me that they dont have the part at all. This was really messed up cause I work Uber and I really needed this part. If they would have told me Monday they didn't have it I would have checked other places for it now I'm stuck trying to find another wheel hub right before the weekend so there's no telling when ill get it. I just can't believe they would do this to somebody who's only source of income is there car. They just played with my livelihood.
Everyone works hard, knows what they're doing & if they don't have it, they still find a way to get parts or recommend a service for your vehicle. Everyone is down down to earth in a fast paced environment. Other places cannot handle the volume they recieve from customers. Nothings a challenge for the people that work together here.
We ordered a part that we HAD to get the next day. They said it was ordered and would be there by 8AM. We arrive and someone "didn't" order the part. Needless to say, they weren't sorry, weren't polite and we had to drive 14 hours home without the part because "someone dropped the ball". Do not trust this store!!!!!!!! Will also be calling corporate since they lost $420 because "someone dropped the ball".
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