A friend of mine recently took they're Mini Cooper here to get a head gasket repaired but was told needed an engine instead. Had engine installed and after picking it up, check engine light was on, and vehicle was not running right. Charged my friend over $5k in parts and labor and the vehicle STILL is not running right. I would not recommend taking your vehicle here.
Told me they'd look at my car Tuesday and it stayed around until Friday and only bothered looking after I called them multiple times throughout the week and told me they would call me once it's been looked at. After then having to call them again to ask what the diagnosis was the guy that looked at it had left for the weekend already (meaning they looked at it then didn't call me like they said they would?) I then called back Monday and they still could not give me an answer but they refuse to work on my vehicle and said they'd call me back which they have not. Wasted a valuable week and a ton of money on Uber while my car was just sitting under the bridge getting covered in bird poop. Took the vehicle back, I'll just do it myself. People are nice but I don't recommend.
Wonderful experience! I took my car in for a issue. They figured it out right away. They had to wait on a part, so they could not get it done the same day. The next day they were closing at 12, however they talked to me and I needed the car for work. The mechanic stayed an hour over and finished it for me. Their price was reasonable.
I had an issue with my brake lines. Bumper to Bumper is certified to do brake line work. Dale and his crew got me back on the road in a very timely manner. Any vehicle issues I have in the future, Bumper to Bumper will be the first I will call. Thank you!!
Took my car here for an issue. Pointed out the issue. Issue wasn’t resolved after I paid $3,000 in repairs for my BMW. They basically told me they don’t know what’s wrong with my car. Mechanic keeps telling me to bring my car back so they can take another look, which I shouldn’t have to. Took my car here 3 times. CAR STILL NOT FIXED. Very inconvenient.
I had the immense pleasure of going to Bumper to Bumper today and meet Amanda and her dad. She is the epitome of good southern hospitality and gracious customer service! She answered all our questions with a smile and we had our U-Haul in record time! She is wonderful to work with! I highly recommend this business and Amanda in particular!
Talked with Amanda at Bumper to Bumper in Conway, SC. I had talked to 10 U haul dealers in my area, mostly OK but one very rude. She was very nice and healthful finding what I wanted
I took my car up there the morning at 8:00am!….I stated to them , that I had a knocking noise and I just wanted them to check it out ! . Not once did I tell them to fix my car . But they ended up fixing it without my authorization. And overcharged me 202 dollars in labor for the work they did that was small. Than prior to that I had to keep calling just to check on my car that I did not get back till 4:30 pm. I would not recommend this place to NOBODY !!!! Very UNPROFESSIONAL!!!!!
I had to get a steel hydraulic line repaired at work today. I brought it into these fine folks and they were able to get it repaired within 3-4 hours of me dropping it off. They called me as soon as it was done. I was quite impressed with the repair and customer service. The repaired line was a quarter inch too long but that is the nature of the beast when working with ridgid line. They fixed it on the spot and I came away a very satisfied customer.
This is the best place that you could do business as for all the man reviews that I have read mechanics don't know until they fully the repair that they have and hired to do people boohooing over one price from the beginning and another price down the line it happens they don't have a crystal ball they don't know what they are fully going to encounter during the repair and they're sure not going to give free time and money for other parts during the repair that are shot as for calling and informing I couldn't tell you but the other parts are not major would you rather have them put them back on your vehicle not hardly as for Critters getting in the U-Hauls that's an act of nature that they have no control over the mechanics are phenomenal hard-working and honest I would refer anybody to Bumper to Bumper they get the job done
Y’all do not open when y’all say y’all are I’ve been standing outside this damn place for 30 minutes now and have been calling all morning and nothing.
Best experience ever thanks to Dale! My car started overheating and I pulled in to this location at 7am. Dale was kind enough to come look at my car and quickly realized it was the water pump. Car was ready same day!! I would give them 10 stars! Trustworthy, friendly and reasonable! I highly recommend!!
This place has worked on my vehicles for a good bit over the years. Gary & Dale get right on my issue when I come early and no more than a few hours they are done. Great job done by these guys and will be back soon for another repair job.
The staff at Bumper to Bumper are simply fantastic...they go above and beyound to accommodate and help the customers. Gary, Dale and Amanda are absolutely the most kind and thoughtful people to deal with. They go out of their way to explain and answer any concerns you might have. I will only go to Bumper to Bumper when i have any uhaul or my personal vehicle needs
Everyone was knowledgeable when it came to my car, and the prices are super cost efficient. Pleasurable experience, especially the customer service from Amanda at the service desk. I definitely recommend!!
This place is not good with communicating!!! I was given a key with no form of communication. Was charged extra money for aspects that was never discussed. They charged my card extra, no form of customer service. They are a rip off. The cashier never discussed what the perimeters of the rental would be. My worst experience ever renting a uhaul from this place
Whatever you do don't take your car here. They are crooks and take advantage of people. My elderly mother took her car here to just get a key fob and it programmed. When she left her car was in panic mode Everytime she would try to lock or unlock her car. They blame it on tire sensors and say that they can't help her only if she spends hundreds of dollars more with them. Ford dealership themselves say that this is unheard of. And bumper to bumper refuses to get money back.
Gary and Dale are the best at what they do!! Always willing to help you right away and fix whatever the problem is, without running you around trying to fix something that doesn't need it. They have done repairs on my vehicles and always did the best job for a fair price!! Thank y'all so much!
Fantastic service! Dale was knowledgeable, efficient, and very nice. I had a great experience during my visit. My car was fix quickly at a reasonable cost. I am definitely a customer for life for all car needs.
After having them fix 6 cars for me, one of which was a BMW 740, my Audi tore up. They misdiagnosed it as a transmission replacement. After $2850, they have told me that it's a fuel pump problem. This particular model has 2. They quoted $1400 and it's still in their shop. I really do not recommend them any longer
Great Business. I recently rented a U-Haul Truck and trailer to move me and my vehicle. Rick and Trey were amazing, and super helpful. The managers and owners are fantastic, as well.
This business is owned and managed by honest and caring people that go out of their way for your needs. The employees have integrity and culture that anyone would want in their workplace. I not only have my business fleet handled here, but also my personal vehicles.
If we rated places by the employees and owners personally this place would receive a 5 star rating. But this is business and to be honest I wouldn't recommend this shop for any kind of repair. Never bring your vehicle here!! I brought my 2010 Volkswagen Tiguan here because it had a rear main seal leak. I was quoted $800.00 for the repair. After they replaced the seal they called me and said it also need a new crankcase ventilation valve, because it was still leaking oil. After they replaced the valve they said it now needed another rear main seal. This shop also damaged my passenger CVC axle when they removed it. In the end I was charged for two seals, a new CVC axle and 900.00 in labor. My total bill was $1286.00 plus another $80.00 for the CVC axle that they damaged. This shop also had my car for 6 days to do what should have been a 1 1/2 day job. Once again if personally won the day this would be a great shop. But it doesn't. They made many mistakes with my car and I had to pay the price. Never again will they get one cent on my money.
Update - a week after the repair my car has gone back to leaking oil from the same seal they replaced. So how I have to put my car back in the shop to have the same repair done that Bumper to Bumper done. I'm told by the Volkswagen dealer that this seal needs special tools to replace it and most mechanics hasn't the knowledge to do the job unless they have Volkswagen training. The mechanic at Bumper to Bumper told me he was a ford trained mechanic, after the fact. Do not bring your car here. And no they will not stand behind their work. Very disappointing that I now have my car in a different shop at yet another cost of 900.00
Rented a uhaul from them, they charged me for everything that day, told us he owned the truck and that the gas was below a quarter so when we return it to put a few dollars in gas back in the tank. 2-3 weeks later they charged me again and when I asked why they did, I was told they didn't know, so we disputed the charge and got our money back. Fast forward to a few days ago, I go to pickup a uhaul for my brother and I am told I have to call a number and talk to them to resolve an issue before I can get it. They were trying to charge me again, $76 this time, they told me he was charging me for not filling up the tank!!!! He is a LIAR!!!!! I would give them 0 stars!
I needed a U-Haul Van and I attempted to accomplish this online but it was much more efficient to just go into the store. The staff was very friendly and helpful, Amanda walk me through the steps which size to rent and use of the vehicle as well as where to safely store my car which I was leaving on their property. This is at the intersection of Church Street so I recommend go past the store and turn around,so you can pull in safely you don't want to be taking a left hand turn across the yellow line there due to the danger of so many people turning on Church Street then some NOT. The bulk of the store is automotive parts but they have several very nice large U-Haul vans.
Worst garage I’ve been too. Told me 3 different prices and I ended up paying $150 more then the original. Don’t ever bring your car here, they won’t call you when it’s finished or to confirm with you anything. Bought the most expensive parts and didn’t tell me til after they were put on.
If I could rate this 0 stars I would. They were illegally working on my vehicle without giving me a quote or without my consent which is illegal in the state of South Carolina. My mother in law actually had to call the police on them because they were refusing to give me my car back because we wouldn't pay them a diagnostic charge of $80. According to South Carolina law a diagnostic fee cannot exceed $50 without prior written consent. Bad business. They will charge you an arm and a leg. They will not call you back either. They had my car over a week before even giving us a quote and we called everyday and the person who was working on my car was always conveniently "out to lunch" or "not in today" and "would give a call back" and never did. Avoid this shop!
Dale and his crew have been nothing but great to work with. They go out of their way to explain the issues with your vehicle and sincerely try to make only necessary repairs. They can fabricate parts instead of just swapping out parts like most mechanics do. They are trustworthy and honest. I won't take my vehicles anywhere else.
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