I am a sales rep @ hartsville chrysler dodge jeep ram. Urgent fix on a truck. Parker was so kind and effiecient in making sure all my needs were met. What a blessing
Great staff. Very friendly, knowledgeable, and honest! I took my truck in for a broken tailpipe bracket after the dealership couldn't help me. These guys took a look at it and were done with the repair in 30 minutes. I 100% recommend them!
The front receptionist named “Parker” is a wonderful young woman that brightens up your visit and wait time! Her cheerful attitude and perseverance to accommodate for customers needs Brings a wonderful atmosphere for anyone looking for repairs!
Definitely unsatisfied this time, won't be back here again. Quotes me a price then went up 120 dollars and it took three days after the appointment and it wasn't done right. I had high hopes for these people too. Tried to make me believe 120 was for taxes lol. It's ok I just won't be back in the future. Update 12/29/25 I just took it to another mechanic to have what they (install motor mount) fixed again. The bolts where left loose because they where difficult to get to, I could hear it moving after installation and pointed it out to the tech and he tried to make me seem stupid by telling me it was because my check engine light was LMFAO. Never ever again.
I’m going to say that Midas has some good technicians that know their jobs and the service manager and manager are good at what they do so if you’re having a problem with your vehicle give them a try you won’t be disappointed but you don’t have to take my word for it try them for yourself
This Midas location was a great experience getting my oil changed . The staff was friendly and professional, and gave me a truthful analysis of issues with my car with no pushy upselling. Quick service with an online appointment tool. Check online for coupons as well.
Horrible experience, manager highly unprofessional, and refused to do work on my vehicle because I wouldn't allow them to over charge me for unnecessary work on the vehicle. Did diagnostic for 229 only to tell me I need to pay over 1000 more just to find out what's going on after I told them already what's wrong with the vehicle. They claim they dont do work on vehicles that someone else worked on nobody touched the car. They trying to rob customers. I wouldn't recommend. If the rate sounds crazy it's probably because it is.
I had the best experience working with Rick and Cody. Rick honored a previous managers quote from a past service without any hesitation. I did not schedule an appointment at that time as I needed to check my work schedule. I called the next day to schedule and Rick was out sick. Cody answered the phone and was very polite and scheduled my service with no issues. Service was completed on time as scheduled. Thank you guys!
I always take my car to get the oil change. They do a great job and are great about letting me know if any problems are needed to be looked at. Thank you
Midas does a great job with my oil changes each time and Parker at the front desk was easy-going, kind, and totally helpful. Thank y’all for keepin’ ole Beulah driving along.
Just left to get a muffler delete done and they tried charging me 300 dollars and claimed that was with a 100 dollar discount. Rick was very rude and mad that I said I didn’t want the service he had an attitude immediately. I called dons exhaust in hartsville and he told me it only costs 120$ for my car and he has a five star rating. Rick doesn’t know that I have a TikTok with over 200k followers and 50 million views so I will share my experience with the entire Carolina area. That guy needs to be fired he is so rude and unprofessional. U can’t get mad that a person doesn’t want to get scammed my guy. Stay away everyone!! Today was a test Rick and you failed buddy
The new manager Rick and the front desk staff are amazing. Rick is super friendly, high energy and jumped right on getting my brake issue resolved. He met me at my vehicle as soon as I pulled into the lot. Been here multiple times over the years and the staff have always been amazing even when there were issues getting the repairs done. It’s not always an easy fix but the customer service keeps bringing me back.
Midas is the Worse repair shop that I've ever took my vichicle too‼ Midas said their Mechanic did a diagnostic check on my vichicle and found the problem. But, my Engine light went off and was back in within two days . Midas told me to bring my vichicle back to be reexqmined. I was given an appointment, but Midas 's Tech. told me that they were behind in their work for other customers. Midas advised me to reschedule, and come in the next day . I did that, and thier Tech. Then told me that thier could be bigger issues with my vichicle. And he'd need to do a more advanced diagnostic test ‼. And if need to pay Midas a $229.00 diagnostic check, before they could find the exact problem ‼. My question was ⁉Why didn't you give me the correct problem at first ⁉ And why did you repair something that wasn't the exact problem ⁉I got a Printout from Midas of what thier Tech. thought the problems could be ⁉ l wouldn't referr my Worse enemy to Midas of Florence SC.
Highest price around for exhaust work. Brought my banks aftermarket exhaust to them to install and they wanted $718 to install. I ended up installing it myself in 45 minutes crawling on the ground.
I called before I went by and Parker was so pleasant on the phone. When I arrived she was so very nice with great customer service! I enjoyed my experience!
Please dont make the same mistake as I did. I bought my car in a/c was working fine. When I left my expansion valve was not. No accountability with acting store manager. Mechanic told me that he was willing to eat it but acting manager said no. This is a fake generated A.I. response from owner. Please don't buy into like they genuinely care...
This was my first time coming to the Midas in Florence. I came in for two tires for my boat trailer. Had a customer wanting to go on the water. Lady at counter was very nice, but the manager acted like I was talking out both sides of my mouth. Tire size 20.5-8-10 was told that the size was wrong so I took a picture brought it back to the manager, I believe the guys name was Rick to show him, and was told sir I’m not arguing with you take your business elsewhere. I did I went to Firestone right down the road. Was greeted gave tire size and they said sir we will have you out in 30-40 minutes. While doing the tires adviser showed and asked me if I have ever changed the wheel bearings on trailer and I hadn’t before. Gave a price and got that done as well. Will not be coming back to Midas location. And I have 3 more cars that need service. Doesn’t always pay to get think your business is the best around. Florence is a small town and others will take great care of your vehicles.
I always try to give others the benefit of the doubt and second chances. Late last year took my truck to Midas because of an oil leak. Since I had recently ran over a retread on the highway, thought that could be the issue. Was told there was a crack in the oil pan and would need to be replaced for $1600.00. since there was a road incident involved, my IA suggested I have it checked because maybe insurance would pay. Adjuster went out and found no damage to oil pan and a bad o ring on the drain plug only. Lucky for me, otherwise I would have been out of 1600 bucks for a $30 plug. Fast forward 6 months and truck is skipping on idle and a check engine light comes on. Took it to Midas because they could fit me in. Was told just need ignition coils. Then was told it needed a spark plug. Well, neither fixed the issue and was then told I would need a new engine. Coils were never tested or anything, just swapped out. Picked up truck and while it was skipping when I took it, it was all out shaking when I left after paying $1200 for them to diagnose and fix...no diagnosis, just parts changers. Tried on multiple occasions to call back and discuss why we paid so much for it to be worse when I get it back. Assistant Manager said they would call me back on 3 different occasions and never heard back. I understand that it's not their fault with the engine, but to tell me it needs stuff it really doesn't is not right. Will not be going back and will definitely not be recommending them to anyone
Great service during my oil change! Parker was a excellent customer service representative that had a great attitude and actually was good to talk to. Kept me entertained while getting my oil change. They found issues with my SUV (like any other car service company does) and Rick actually took me to my vehicle and showed me visually on each part of my truck everything that was an issue. I loved it because no other company has ever done that for me. With how the world is these days with trying to get over on people (which I have had experiences with other companies telling me I needed something when I actually didn't) I really appreciated this gesture. It also didn't even take that long with an appointment! Definitely will be returning! Outstanding service guys!!
Travis and Spencer was very professional but, if your establishment can't fix or solve an issue why string the customer along? A $700 oil leak , parts and labor only to have the problem unsolved and they kept the vehicle over 3 weeks, problem still unsolved. Took it to another mechanic and he said looks like they didn't do anything and come to find out they created more issues and got the nerves to quote me $2000 quote! I guess that was to get rid of me but no worries! Yes, I felt like I've been cheated and no customer should ever feel that way.
Paid them $275 to add a muffler to my Miata. First time round on the drive home the exhaust was swinging around and bashing into the underneath of the car which split my rear bumper. Let them “fix” their mistake, 2nd time around Spencer assured me their best guy Justin would fix the issue. Next day my exhaust system started to rattle… they welded my exhaust system to the subframe of my Miata. That’s how they fixed their shoddy work.
Instead of fix the fact they missed a hanger. They straight up welded my exhaust to the subframe.
Travis and Spencer were absolutely fantastic! I recommend this shop to anyone traveling through. We were driving back home from Florida and our check engine light came on. These guys were able to get us in and diagnosis the problem right away. They sat and explained everything and had us back on the road in no time. I can't thank them enough.
We have used Midas several times and it has always been a great experience. Chris is easy to work with and gets us in as quickly as possible. Travis and his team in the shop are top notch. Can't praise these guys enough for their hard work.
Very good service and Zach is so helpful and does really quality work. He created a custom exhaust for my truck and it is very very well done. Would definitely come back.
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