United Towing & Auto Repair in
Bluffton (SC)

Blatantly excessively expensive. Smug and impertinent while price gouging meanwhile having substandard accomodations passed off as adequate. These guys suck, avoid at all costs if possible.

Very happy with the service received and confident I wasn't overcharged or exploited, which is hard to find in the industry, particularly in this area.

Absolute nightmare. Incompetent staff, dishonest pricing, and zero communication. They overcharged me, wasted my time, and didn’t even fix the issue. When I complained, they shrugged it off like it was my fault. Total rip-off. Avoid this place at all costs.

We got a flat on 17 south in the middle of the night. Michael was there within 30 minutes to change our flat while the ground was sinking under our car! He saved us! Highly professional and reliable!

My car has never run smoother after having my tires replaced at United Towing and repair. The team is friendly and knowledgeable. Michelle was very helpful and facilitating. I did notice, however, that she was interrupted frequently by extremely unkind and aggressive phone calls. Let’s remember our manners folks. Parking illegally comes with consequences that are not the business owner’s responsibility. I would definitely return for repairs on my car to this location.

If I could giver zero starts I would. They towed my wrecked vehicle as part of sheriff's ept rotation Big Mistake. I immediately paid their extortionist bill and demanded release of the personal contents of my vehicle and they had held them for ransom for more than two days for no legitimate reason. The worst place of business in the world! Avoid at all costs!!!!

Towed my car in the middle of the night causing me to miss work. I called to ask why, stated because my sticker was not up to date. I informed them my sticker was in my car, I simply forgot to put it on. They still made me pay $260 to get my car back. Even after proving my sticker was in the car, they did not care. After getting my car, discovered they broke the panel underneath my car causing it to drag on the road as I drove. Told them about it and they blamed the company that changed my oil. The most hustling and heartless group of ppl. My car appeared to be dumped in the middle of a dirt yard where all the other cars were old. And had the audacity to sugguest I come to them for my oil changes from now on. I recommend no one go to this company for anything! They just want money!

I just recently had a great experience here. I needed some quick help with my car and when they towed it in the guys at the desk were friendly, attentive, and showed genuine concern for the issue my car was having. I highly recommend them and will be back for any future auto repairs.

Nick from United Auto and Towing went above and beyond for me today. My truck had a check engine light on, and was running poorly. Nick helped out and got me back on the road in a few minutes. I gave a nice tip since I was in and out so fast. I also have them service my other vehicles too. They alway focus on customer service and that’s why I continue to go back when I need maintenance.

Had a suv towed by this company not by choice. Refused to drop it even after the police telling them they can and we can contact someone else.They made copies of personal information after being told we will not be picking it up. Refused to give them back. Never told me after speaking with them twice we needed cash. No signage in the door saying cash only. Actually have the visa and Mastercard logo on the door. Then on top it they will not allow us to pay an amount to only receive the items that were in the suv. Not at moment where they polite or forth coming of everything.

This. is by far one of the worst towing companies ever. My family had an unexpected incident that happened, and they handled it very unprofessional. They showed Very bad customer service skills. The manager there was so rude and showed no concern about what was going on. She walked out while he was trying to explain things. They only cared about the money. I wish I could give them a 0 one star is to much.

⭐ 1 Star – Absolutely Terrible Experience – BEWARE! If I could leave zero stars, I would. I was charged $605 for a 30-mile tow after the police called United Towing and Auto Repair in Bluffton. I was never informed that if the police call, you’re automatically charged TWO tow fees, but if you call yourself, it’s only one. What kind of shady policy is that?! To make matters worse, they only accept cash if the police call them, which feels like a total trap. When I returned to get an itemized receipt and asked for a breakdown of the charges, Michelle was beyond rude and told me to “get out” – saying they “did me a favor.” A favor?! For charging me double with no explanation and treating me like I was the problem? She even had the audacity to say, “Maybe your insurance will pay for one of them.” Absolutely unprofessional, unethical, and heartless. I’m pregnant, and instead of being helpful or understanding, they were hostile and dismissive. No one deserves to be treated this way, especially during a vulnerable time. This company is taking advantage of people, especially those in distress. Their policies are predatory, and their customer service is nonexistent. I will never recommend United Towing and Auto Repair to anyone, and I hope others are warned before they find themselves in a similar nightmare.

I was in a car accident last month and I was lucky enough to have United Towing be the ones to show up and tow my vehicle. Micah could not have been more kind. He made sure my car was taken care of and safely transported to one of their lots. He helped put my mind at ease with this being my first time involved in a car accident. He was heaven sent! I had numerous points of contact with those at the office and everyone was so helpful and made the process easy for me. My vehicle ended up being totaled and they gave me advice and walked me through everything. They made themselves readily available so I had access to my vehicle when needed. I’m so grateful for those I interacted with on the towing/storage side of the company and they deserve the recognition. Thank you again!!

United towing had the alignment equipment to align my F-150 after installing 20" all terrain tires. They scheduled me in advance, first appointment of the day - 8AM. Nick told me they open early and I was welcome to come early to avoid the rush hour traffic. I arrived at 7:20, and they took me immediately. When the job was complete, John explained to me what they found (nothing but normal out of adjustment.) I glanced at the clock when I got in the truck -7:55. I was out 5 minutes before my scheduled appointment time. That's never happened before. Rock stars!

DO NOT USE Awful company don’t use, $350 for a tow. One door was unlocked on our car like they went in and moved stuff around.

If you are looking for a reputable repair shop, look no further. Having dealt with Terry and the staff at United for the past 20 years I continue to be amazed by their professional, caring and honest approach. No BS, just great customer service.

I’ve been coming to United Towing and Auto Repair for a while now and they’ve always taken great care of me. Super honest, friendly, and they never try to push anything that’s not needed. The work is solid, the prices are fair, and they actually care about their customers. It’s rare to find a shop you can trust these days, but these guys have definitely earned it. Highly recommend them to anyone looking for reliable auto repair.

They towed my car while I was staying with a friend. Apparently street parking is not allowed overnight in a residential area, which is fine although I wish there were signs saying so. I’m not in the best place financially and they were unwilling to work with me. I was not aware of this rule because I don’t own or live in the area but they could care less. So it seems to me like they’re hungry for their money. And can’t be understanding and empathetic. But maybe that’s just how the condition of the world nowadays

This “company” towed my car out of a parking lot of a bar area where I left it not trying to drive home. A completely empty huge parking lot in the middle of winter. Returned the next day in freezing cold temperatures and the battery was dead. Needed to work and couldn’t jump it immediately. When I got some time a day later I came back to do that and the car was gone. Called the number on the sign and they said they didn’t have it so I think the car is stolen. Well it was by these fine folks only legally. I got the police involved and they said yes they actually did tow it even though they literally told me they didn’t. My reward for their “work” was to drive halfway across the county and pay 300+ to get it back. I would never call them for “help”. They make plenty of money just taking cars…

Once again the Team at United Towing & Auto Repair were 5 Stars across the board. John and Terry always take the time to check all the options looking for the best ways to be of service on my car repairs and oil changes. Support Local Businesses and give the amazing mechanics at United Towing and Auto an opportunity to be of service to you!

Great local run business. Great guys to work with and a nicely done job of installing my hitch today on my car for my bike rack. They charged an honest price compared to the rip off the dealership was trying to sell me. I will definitely come back in the future for service on my vehicle when my warranty runs out with the dealership. :)

Excellent service and quick! Oil change along with usual tires/fluids check plus tires rotated completed within 35 min. Phenomenal price of $77.

By far the worst business I’ve ever dealt with and by the reviews it looks like they lie and steal for a living not to mention the fact they let people beat on your car while in their lot. My 2019 Subaru was in good shape with the exception of a broken back windshield. When I filed a complaint they said it was already in “deplorable condition” which was a total lie and they also said they would work with me on the storage fee because my title took forever to get and they wouldn’t give me my car without it. They also said I didn’t try to claim ownership which I begged them not to sell it and tried calling daily. Michele is a nightmare and the owner decided he wasn’t going to work with me on the price at all. I paid Over 4 k to get my car back destroyed, pics attached. I don’t know how they sleep at night

I called United at 11:45 pm when my car died on the side of the highway on the way home from the airport and Steven was SO kind and helpful! Even though it was late at night, he arrived quickly and helped us out so much. I highly recommend using United Towing and Auto Repair!!!

Worst customer service I’ve ever experienced. The big blonde lady was very rude and made smart comments the whole time. I came to pickup my car and she told me I had to go get some paperwork, which is fine. I come back to get my car then she proceeds to say the fee is cash only. You couldn’t have told me that when I was there the first time? She felt my anger and made smart unprofessional comments as I was walking out the door. She is very unprofessional and doesn’t deserve a Customer service job in any capacity. Trust me, go somewhere else!

The hardest thing to find, in any town, is a good auto mechanic shop. It is good to know that I have found one! I have been coming to this shop for over 5 years. Each time I visit, I am reminded why I come back. Their service is exceptional, pricing is competitive, their work is done right the first time and I never get the feeling they "are getting one over on me". These guys also helped diagnose a tough transmission issue that would have left me on the side of the road. They go the extra mile for their customer. All of the employees are friendly and service oriented people, including the techs. I recommend these guys to anyone in the Low Country needing auto mechanic work.

I have had the absolute pleasure of utilizing United Towing & Auto Repair twice this year and both experiences were excellent. The first time, I brought my 38’ motorhome in for a basic oil change and lube. They were quick, did the job and were very reasonably priced. The second time was today. I purchase wheels and tires from eBay and United allowed me to ship to their garage. They removed the sensors from the old wheels, replaced them into the new wheels, mounted and balanced the tires. Being a Jeep with larger than stock tires, they even did a test drive and noted a slight rub on max left turns. Again, service was excellent. Each time, Terry closed the visit with a very sincere thanks. I will use them again and highly recommend United Towing & Auto Repair.