A & P Automotive in
Iva (SC)

Called Monday spoke w women in office advised had family emergency needed my truck back by Tuesday 2 days prior to Thanksgiving. She said drop it off tonite and I did. Wed rolls around I called to ck on status said few cars took longer w head jobs and truck was still parked where I left it. Fri rolls around called that afternoon said they were cars w complications. Said I would definitely have an answer and price by 530pm. And if it was complicated or time consuming they’d not be able to help me. He also said I didn’t have a appt????? (Your office said have it here Monday nite) I didn’t just drop it off and hope for the best. There was a full blown conversation and prev invoice pulled….Previous repair they knew what truck needed we just had to bring it back. Hence why they said drop it off Monday nite. After 430pm Fri still haven’t heard from Company. Called 8 times over a period of time and all went to voicemail. I started looking for another diesel mechanic. Found one and needed my truck Sunday nite as I still need to leave Wed morning w this truck. Called back 9th time and left message to leave my key in center console and I’d pick up this evening. After this time sitting and 2 wk days left before I needed to leave. I drove straight there after wk arrived after 6 pm. Walked in shop and back shop door was open stood there approx 5 mins w everyone just shooting the shit. I walked in more and asked if my keys were in my dually. Got defensive right off the bat. Did say he looked at the truck but never gave me a price eta etc, just wanted to argue about me calling and at this point still didn’t know I had left a message. I advised they had worked on this truck several times w no time restraints and even patient when his father was in the hospital and that was. 1200.00 bill. Father handed me the keys and I told them I’d be back to get it. Now they parked it in front of there old cars by front door. I was talking to my friend who was dropping me off. He approached and said I had to move my vehicle(prior they knew it was going to be there for an extended period of time) I said I will when I finish my conversation???? Now there’s a sudden rush to move a vehicle that has sat there all week? Said he already told us what was wrong w it being argumentative I said I know that why they told me to drop it off Monday evening… said he relooked at it and put the parts in his cart and should be here Monday. I said I still don’t have a price or eta said day before Thanksgiving’s said no Tues before Thanksgiving. Still argued he had til Tuesday and I said what if something went wrong or parts didn’t come and I HAVE TO LEAVE WED MORNIN Said it’s Fri and he’s still at the shop I said ok and you still haven’t called w an estimate at 640 in the evening. Yet I have to rush to move my vehicle so he can leave before 7pm. Got smart and said we knew what the truck needed advise yes I just told my friend on the way we’re all wk this stuff could have been ordered and ready to go and there be no tie ups. Told me he works on 40 vehicles a week I said apparently not, never got to mine. And I said what does everybody just wait???? Great at what they do if you have no time frame. Very combative if u have a timeframe. I asked him does he speak to every customer this way. Said no someone is paying 15k for an engine. So does that make me less important??!!! All because they didn’t follow up w a price and eta on a truck that sat there all week and knew what it needed from a mth or less prior… will never receive another dime from this womens pocket…..may even send a complaint to BBB and others… By the way my friend u we’re talking over ( being so close)even said you are very unprofessional and she would never bring anything to you….

I took my car here and Keith, Mark and Tommy all did an amazing job! They gave me realistic expectations of what to expect with my older car and their price and quality of work was top notch. I highly recommend them to people with old and new cars alike! Check them out!

What a hidden gem. If you want honest work and a fair price you definitely want to deal with this shop. The people are fantastic!!!