What clients say about Northup's Imported Car Services in Wakefield-Peacedale (RI)
This is the most reliable mechanic I’ve ever encountered. They take care of my mom, and she raves about them. So I just started to come here. I live in Massachusetts and drive all the way down for them to look over and service my car. That’s how much these guys take care of my mom and I, I’m willing to drive the distance to have a trustworthy mechanic work on my car. They do not take advantage of people, and have really big hearts here. Absolutely recommend!!
Matt and the team at Northup’s are extremely honest, knowledgeable, and do exceptional work. I know my car is in good hands when I bring it in for maintenance and repairs. Navigating the automotive world is challenging at times and finding a trustworthy and skilled mechanic is essential. But look no further as this shop gets my highest recommendation!
hey i’m jack and i own a g35, i took my poor g35 to get a clutch and a valve cover when i got the car back there was a problem. i confronted them and the “mechanic” telling him there was what sounded like a miss fire, his response was “well it’s running a lot better then when you drop it off” in a mocking tone. now i have a foot long scratch, uneven idle … now to my inspection since i do most of my own work i notice a snapped stud on my valve cover causing a vacuum leak, everytime i spray the leak with starter fluid my idle rises, i wasn’t gonna leave a bad review but it’s honestly because i can’t give it less then one star. don’t take your car here you have been warned overall the worst experience i’ve had with a auto “repair” shop i would like to add that tammy was extremely nice and none of this is on her
Incredibly helpful even from the first conversation with Tami. My son is a student at URI and needed a mechanic while being far from home. They took care of him and it's nice to know he has a place to go if needed.
Prompt and exceptional service. Understand multiple make-model issues and willing to use refurbished parts (when you need to be conscious of a big bill) or to use factory/dealer parts as needed. Cannot say enough about these people here; office staff is great, mechanics take pride in their work and will educate you on your vehicle and how best to service it. And they are always transparent and honest!
Had the heat on my mini cooper fixed. Fast work, reasonably priced, personal follow-up, and courteous service. (Same experience six months earlier with mini's AC.) Definitely going back.
Great mechanics. Fair prices. Lovely front desk lady. They have stood behind their work by doing repairs under warranty--example rear struts that needed to be done 14 months later were done for free.
Fair price local great costumer service they can handle any vehicle you never have to bring your car to special dealer s far away and pay there extremely high prices just because they can't get parts or don't know what to do being a Volvo owner and before them having to go to pawtucket or Cranston are the only dealers around ...
my son's car had an issue and I decided to tow it there unannounced as my guy was too far away. It was good to go in 3 days and the price was VERY fair. I would highly recommend
I have been going to Northup's for years and they are consistently accommodating, honest, friendly, reasonably priced and they are great communicators, which is rare in today's business world.
I have been a dedicated BMW service center customer only for the past 10 years. I had the pleasure of reaching out to Northrup's for a simple state inspection appointment. From my first contact when I called, to my arrival for my appointment, the actual inspection process, and finally working through a reinspection issue it was an exceptional customer service experience. As I sat in my car and watch the mechanics work I noticed that the garage was clean and organized and the team members were professional and happy. How many times can you say that about a garage experience? I am looking forward to my next appointment for an oil change and establishing a long term relationship with another great local small business. I also had the pleasure to have Bill, the owner, take care of my inspection, but given the atmosphere and attitude of team members at Northrup's I look forward to having anyone of those professional work the vehicle. Thanks for a job well done!!
I'm new to the area and needed to find a place that I could establish a good relationship with for my aging Jeep Wrangler. Tammy in the front office was very helpful and their work was very prompt and at a fair price. I strongly recommend and I will be back.
Great people who keep you on the road and motoring, and are willing to talk themselves out of a job if they see something that doesn't need to be done or should be fixed elsewhere. Always reasonable.
Bill, the owner has kept my 1975 Spitfire running for YEARS... He is very kind and helpful.. His knowledge is second to none... 5 stars all day long !!!!
Took my car to Northup's Imports and waited 5 days to be told I needed a brake booster and a master cylinder for $800. I decided to get a second opinion. The second mechanic took literally less than 2 minutes to find the pproblem. He opened the hood and spotted the vacuum check vacuum did not have a top on in and the spring inside was hanging out of it. A new check valve cost about $100 and takes about 10 minutes to replace. In 5 days Northup's did not even bother to open the hood before the decided it needed $800 worth of work. Never again Northup's Imports
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