What clients say about Cumberland Hill Auto Sales and Service in Cumberland Township (RI)
I wrote a review a week ago regarding the 2011 Kia that I bought from Jacob. In less than a month of having the car the check engine light has come on 4 different times. The first 3 times I brought it back to him and he stated he fixed the issues with no charge. I appreciated that. The 4th time the light came on I decided to bring it to Kia Dealership to have it diagnosed to ensure things were being dealt with. Come to find out that it should not have even passed inspection. Needed almost $9,000 in repairs. I am beyond disappointed with this as I am 9 months pregnant and needed a reliable safe car for my kids. He also has the car relisted on Facebook for $4,995 but in my opinion it is not worth it unless you wanna put more into the car than its worth.
Bought a used Kia from Jacob and he was absolutely amazing. He fixed any issues I had with the car with ABSOLUTELY NO CHARGE!!! He also bought me a 90 day warranty without me asking. He is truly honest and wants the best for his customers. I will be recommending him and his shop for anyone who needs work done.
Bought a used Subaru from Jacob, best used car experience ive ever had!
He is fair, knowledgeable, and honest.
He fixed every small thing found wrong with it for NO CHARGE, and also gave me the 90 day extended warranty for free.
10 out of 10!
The easiest purchase Ive ever made!! Jamie and his daughter made communication and this purchase super easy! I also loved that there is a mechanic on site. Thank you again for all you have done to make this easy!
I had a disappointing experience at this shop. I brought my 2013 Honda CR-V in for an exhaust leak that was relatively small. The mechanic replaced the exhaust flange gasket and bolts. After the repair, the car actually became louder and started vibrating at certain speeds, which was not happening before.
When I asked the mechanic to show me exactly where the new leak was coming from, he refused to show me and insisted that I needed to replace the top catalytic converter. I was uncomfortable approving such an expensive repair without seeing clear evidence of the problem.
When I later called to ask about the vibration and loss of power that started right after the repair, the mechanic was dismissive and hung up on me. I expected better communication and transparency.
I paid for the work that was done, but the overall experience left me feeling that my concerns were not taken seriously. I recommend getting a second opinion before approving major repairs here.
I bought a Volvo here a little while back and I love how reliable and safe this business ensured my car is upon sale. Since then, I’ve come to have minor wear and tear issues diagnosed and addressed and feel confident in the work this company provides. I appreciate the informative, kind, and generous attitude and attention to detail that has been provided to me and my car.
Best car service around top notch mecanic, honest and fair. So glad I finally I found a place I can relay on with all my cars service thank you again. Give them a try.
What a great experience!! Jamie was smart, personable and very helpful. I would recommend anyone to this dealership. Honesty, integrity and no pressure was what I was looking for and they delivered above and beyond my expectations!!
I’d give them zero stars if that were and option. They sold a used Jeep for my son with a jury rigged transmission and bad oil pump that were worked to run just long enough to get it off the lot. The transmission went the day we took it off the lot. When we got that resolved the engine warning came on and we discovered they screwed with that to sell the vehicle. Even though it’s still within the 30 days of purchase they won’t take it back. We are starting legal action against them. Stay Away from this dealership. They will cheat you and not stand by their obligations.
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