Firestone Complete Auto Care in
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Address:721 Reservoir Ave, Cranston, RI, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Tire shop
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Website:
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Zip Code:02910
Working Time and Location
What clients say about Firestone Complete Auto Care in Cranston (RI)
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I do not recommend this place, I had a terrible experience, I made an appointment for alignment, balancing and rotation, after the supposed alignment my car was not good, I returned and spoke with the manager Charles, he told me that they had not been able to align the rear end, that I should come back the next day at 10am again my car was not good, he told me that I had a 1 year warranty to try it, my car was pulling to the right, 4 times I returned to the store and now they left it pulling to the left, now the story is that they say I have to mount 2 new tires when I have 4 new tires that were mounted there!! By the way, they refused to return my money since I was not satisfied with the supposed work they did on my car. I DEFINITELY DO NOT RECOMMEND THEM!! DO NOT GO
Oct 25, 2025 -
This team has been servicing my family cars for years. Iam happy they moved closer to us . Stop in and check them out. Always feel like family when you walk in.
Oct 16, 2025 -
I had a great experience at Firestone! They fixed my exhaust and gave me an oil change, and everything was done quickly and professionally. The staff was super friendly and made the whole process easy. My car runs so much smoother now — definitely recommending them to anyone who needs car work done.
Oct 14, 2025 -
Got an appointment online. Was promptly returned with a positive answer on my appointment. Showed up about 10 minutes early on said date but my car was brought in pretty in quickly. Proce was pretty reasonable. Would definitely come back in the near future. Friendly and knowledgeable staff.
Oct 11, 2025 -
Went in to get the tires on my work truck changed. Steve assisted me and I could not be happier with the services rendered. Clearly prioritizing professionalism, transparency and easy to understand instructions regarding how to best maintain and prolong my vehicles integrity. Will definitely be coming back. Thanks Steve!
Oct 03, 2025 -
"Just got my car serviced for an oil change and new tires! Everything went smoothly, and the team was efficient and friendly. My ride's running like new now! " Thanks to CK he’s one of the worker that helped me per usual! I highly recommend to get your car serviced here!
Sep 20, 2025 -
I had a great experience! The service was quick and efficient and the customer service was excellent. Everyone I interacted with was friendly, professional and very helpful. I definitely recommend bringing your car here.
Sep 10, 2025 -
The leadership at this facility by Chic is second to none!! I followed Chic from his previous location in Warwick RI to his new location in Cranston on Reservoir avenue. I have my FAVORITE technician William Hernandez work on my 2015 Infiniti Q70L every time it goes in for service!
Sep 10, 2025 -
I recently visited Firestone for an oil change, and I was thoroughly impressed with the level of service I received. From the moment I walked in, the staff was friendly and attentive. Charles , greeted me with a smile and explained the different oil options available, helping me choose the best one for my car and budget. The waiting area was clean and comfortable, and the service was completed in a timely manner. Kay the tech even took the time to check my tire pressure and top off my fluids. Overall, it was a hassle-free experience, and I highly recommend Firestone for their excellent customer service and quality work!
Sep 05, 2025 -
Booked an appointment with Sean . Was treated with care and empathy during my call while making an appointment. When I arrived for my appointment, Stephen greeted me the moment I walked through the doors. They were able to find my issues and offer me a very good price on my suvs repairs. I was able to wait in the waiting room during this repair time. I was out within an hour as promised by Stephen. Very clean and fast service. I was offered upcoming services that I might need in the up coming months. It helps as I was able to get a quote and will be able to coordinate repairs that I need.
Sep 05, 2025 -
I’ve trusted Firestone in Cranston with my cars for over 20 years, and they’ve always taken great care of me. The staff is friendly, honest, and dependable, and I know I can count on them whether it’s routine maintenance or a bigger repair. It feels good to have a place I can truly rely on, and I recommend them to anyone who wants peace of mind with their car care.
Sep 02, 2025 -
I Simply will not take my vehicle anywhere else. Friendly and Knowledgeable staff. I've been coming to see Charles for many years and I have always been 100% satisfied with all of the work done to my vehicle! I highly recommend!
Aug 26, 2025 -
Charlie and his staff are the real deal. I'm always skeptical bringing my car to a big-name shop, but being in need of a timely repair I decided to give them a shot, and it's been 100% worth it. Knowledgeable and friendly mechanics, flexible service, and above all, FAIR PRICES!
Aug 21, 2025 -
I've always had great experiences at Firestone. I followed Chic from his previous store in Warwick because of the excellent customer service. Chic and his team always make sure to answer any questions I have and take great care of my car. I can always count on them to be reliable and quick.The store is spacious and clean, with plenty of seating and an area to get work done if you need to wait. Highly recommend!
Aug 21, 2025 -
I've been taking my 15 year old car to Firestine and couldn't be happier with the service The team takes great care of it, and it's running better than is has in years. They're honest about what needs to be done, explain things clearly, and don't push unnecessary repairs. I really appreciate their professionalism snd trustworthiness. Highly recommend.
Aug 20, 2025 -
Charles Pannone (Charlie/Chic) and his team at Firestone Cranston is the place to bring all your vehicles. Before the recent opening at the Cranston location, I’ve been bringing my vehicles to Chic for years at the Warwick location near the airport. Now being closer to my house in Cranston it is even more convenient. Whether it’s a quick oil change and tire rotation or more serious like a check engine light I guarantee you will be taken care of. From personal experience when I used to bring my car in for regular oil changes at another shop (I won’t name it), and especially dealerships, seemed like every time something would “need to be fixed” and cost an obnoxious amount of money. Not here. Not once have they tried to “upsell” me. Everytime they’ve recommended a service additional to what I originally came in for, I’ve been able to confirm through a second opinion and it’s been reasonably priced. If you’re looking for a mechanic you can trust look no further. Not only do I use Firestone for my personal vehicles but also for my landscaping company. They have a huge inventory of tires for heavy duty trucks and have saved me multiple times when I’ve been in a pinch. No waiting around for things to be ready they’ll have you in and out fast. To sum it up, if you value your time and are sick of being taken advantage of at other repair shops give Chic and his team at Firestone Cranston your business because you won’t be disappointed.
Aug 20, 2025 -
IMPECCABLE service, no complaints whatsoever about this place, anytime I need something done I am worked with thoroughly and in a timely manner! Constant communication & updates so should anything arise in the schedule they let you know asap! Between Sean, Sidney, & Steve & the rest of the gang they got a solid crew working over here all super solid guys!!! Super affordable, they’re always willing to work with you & if u happen to be close by the even come grab it for u! Very nice establishment as well was super comfy during my visit. Always providing great means of work but also informing you in detail of the problem, how they occurs, deterrents for the future, & healthy car practices! If you need some routine or even adventurous work done but you DON’T want the stress of a shady mechanic? Def check out this Firestone!
Aug 10, 2025 -
Brought my vehicle in thinking it was one thing, which would of cost more money. Ended up being something else and cheaper. These guys are honest and great to deal with. I love coming to this place. Hard to find honest mechanics, these guys are honest.
Jul 31, 2025 -
I used to go to Chic’s old location on Post Road, but now I come to the Cranston Firestone—and the great service has followed. They’re always prompt, professional, and welcoming to me, makes me feel like more than just a customer. William has been taking care of me for years and never disappoints. Chic, the store manager , continues to go above and beyond and help me out where he can. I truly appreciate the consistent hospitality and care seriously. Highly recommend!
Jul 16, 2025 -
I had an amazing experience thanks to Chic, the manager at Firestone. From the moment I walked in, Chic made me feel welcomed and taken care of. He was incredibly professional, knowledgeable, and honest—qualities you don’t always find these days. He took the time to clearly explain the work my vehicle needed and made sure everything was done efficiently and at a fair price. You can tell he genuinely cares about his customers and runs the location with integrity. Because of Chic, Firestone has earned my trust and loyalty. Highly recommend!
Jul 16, 2025 -
Always have a great experience at this Firestone. Had the wheels sent to Firestone and they had ordered me the tires. They used the sensors from my original wheels so everything was compatible. I’m very happy with the outcome. Highly recommended them.
Jul 11, 2025 -
I had my car inspection sticker renewed. They were on time, really nice and quick! I love that they have Sunday business hours! Thank you for great service!
Jul 06, 2025 -
5 stars for sure. Freddy was honestly amazing. Super clear about what was going on with my car, didn’t talk in circles or make things confusing, and got things handled fast. Everything just felt smooth and easy, which is rare when dealing with car stuff. I’d definitely recommend people to come here. They really know what they're doing and he made the whole process way less stressful.
Jun 26, 2025 -
I recently had some service done at Firestone in Cranston 721 Reservoir Ave. And I must say I was impressed. I didn’t have an appointment but yet they were still able to fit me in very quickly. The place was immaculate service was impeccable. also reasonably priced they’re my new neighborhood mechanics! N.Rose
Jun 25, 2025 -
This is the best place to have your vehicle serviced! Comfortable, clean place to sit while you wait. Friendly service, knowledgeable staff. Managed very well. He took time to explain why my vehicle had the issue that it did and what I needed to do to avoid that problem in the future . Ty so much Charles!
Jun 24, 2025 -
I cannot say enough good things about my experience at the Firestone in Cranston. From the moment I walked in, I was greeted with professionalism and kindness. Chic, the manager, truly stands out. He’s the kind of person who makes you feel like a priority from start to finish. He took the time to thoroughly explain what my car needed, answered all of my questions with patience, and never made me feel pressured into unnecessary services. What really impressed me was how efficient and organized everything was. My car was taken in right on time, and the service was completed even quicker than expected. The entire team worked like a well-oiled machine, and you could tell there’s strong leadership and communication behind the scenes. It’s rare these days to find an auto shop where you feel truly respected and valued as a customer. Chic made sure I left not only with my car in great shape, but also with total peace of mind. I’ll definitely be returning for future service, and I wouldn’t hesitate to recommend this Firestone location to anyone. Thank you again to Chic and the team for going above and beyond!
Jun 24, 2025 -
My first experience at this Firestone went really well! I had a nail in my tire when I was in the area, so I stopped by to get it fixed. The gentleman at the front desk was very friendly. They took my car in right away and got me out of there in a timely manner. I was very satisfied with their service, and I would highly recommend them to anyone!!!!
Jun 19, 2025 -
Followed Chic over from another store. Absolutely love Firestone and him. He’s always able to fit my car in no matter what. Prices are always reasonable and work is guaranteed…. Not that I have ever needed to go back. Excellent customer service and tech staff! Definitely a spot to be trusted!!!
Jun 12, 2025 -
Exemplary customer service! I was able to get two new tires installed with a reasonably short wait time for same-day service. Beyond that, the lobby was super clean and the personnel were really friendly. I’ll definitely be back to this specific location for an alignment and other tire needs. Cheers, guys!
Jun 01, 2025 -
Amazing customer service by Charlie and his team. Every time I go in there I always get the best service, the best treatment, the best deals that they can offer. As we all know automotive repairs can be very pricey! And Charlie and his team will always go above and beyond to help honest, respectful, and loyal to their customers and will give them everything that they need and more to help get them back in the road as soon and safe as possible. What an amazing team Charlie has. Thank you for all of your amazing work!
May 25, 2025
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