What clients say about Tiverton Auto Body in Tiverton Township (RI)
First time customer and will return.
The check-in staff are friendly, relaxed, and know the business.
I had my front brakes rotors and pads replaced and tires balanced and rotated .
My brakes are great.
The price was RIGHT on. I found a new mechanic that checks all the boxes.
9/14/24 - TIVERTON AUTO BODY LEFT A SENIOR WOMAN STRANDED.
I first called AAA who told me they couldn't tow me because I was at the beach and their trucks would get stuck! SERIOUSLY?! People at the beach said call the police department, as others have when they got stuck. The PD just gave me Tiverton Auto Body's number. They refused to come out stating it wasn't safe and their trucks would get stuck too. AGAIN, SERIOUSLY?! I stated my car is low to the ground, I was not near the water, I was next to the picnic table, close to the road. Nope. Told me to call Ray's Towing because they tow for AAA. That's not how AAA works, you don't call the tow company first, and AAA already told my they weren't coming. Both of them left me stranded! I had plastic bags in my car and tried putting them under the tires for traction but nothing was working. It's September and not a lot of people were around. I finally found some people who were willing push me out. I had no idea what I was going to do otherwise. Thank you so much to the man and his 2 boys at Fogland! I do not recommend Tiverton Auto Body, and I'll never use them for anything. You've lost any possible business from me. If I could give you 0 STARS, I would.
9/14/24 - TIVERTON AUTO BODY LEFT A SENIOR WOMAN STRANDED.
Fast service, had vehicle towed to location mid-day. They weren't sure they would be able to look at that day but was called that afternoon and it was all done, very happy
I had a really bad experience here. I brought my Jeep in for work on the engine and differential. They did do the engine work and then did about $600 of unauthorized brake work that Scotty tried to convince me I needed instead of replacing the differential. They did not tell me that I would still need to replace the differential until AFTER they swiped my credit card for over a grand. When I drove away, I discovered my sound system was not working -- specifically the amp and back speakers were no longer working. I called to let them know, and Scotty said my battery had died while they had it, but did not say why or how. I brought it back, and he spent an hour trying to fix it but could not. He then kept my Jeep for two more days as he tried to fix the issue. The sound system works now, but the electrical is messed up and has blown the two phones that I plugged in to the USB adapter in the cigarette lighter port, which used to work just fine before I brought my Jeep to Tiverton Auto Body. When I called and spoke to his secretary, Fran, she had a terrible attitude and insisted no customers had ever complained before (which seemed unlikely given other reviews here, irrelevant to the current situation, and also seemed to imply I shouldn't complain about the damage done to my Jeep in their possession since I was bringing it in for issues anyway). I disputed the charge with my bank and reported Tiverton Auto Body to the RI AGs office for their violation of RI law by failing to get my authorization before replacing any brake parts. In the end, I brought it in for engine and differential issues and left with electrical issues, differential issues, shifting issues, phone issues, and squeaky *new* brakes.
Dropped my car off on Wednesday afternoon to get the alternator replaced. Car was ready to go by Thursday morning. Cost was very reasonable for the amount of work done. I was referred by a friend and will definitely be returning when I need more work done.
Scott and the guys are amazing.
I sent my 04 f250 to him my son referred me. He installed my header and actually took time to modify the EGR tube and made sure it was done properly. Not to mention his pricing. I just can't say enough. Thank you Scott. Sorry it was so difficult.
Very professional staff! I called Mrs. Sue and told her my car issue and tight travel timeline. They ordered the part, made me their top priority, and made my car issues a non-issue in less than 24 hours.
I'm impressed? I called after hours and got the nicest woman who couldn't have been more helpful? Scott and the crew had my car diagnosed and fixed the next day. This is the only place my car will go to from now on!
I have been a customer here for 20 years. They are very knowledgeable about cars. They are always pleasant and courteous. They fix it right THE FIRST TIME! I recommend them to everyone I know. Kudos to Sue, Scott, Joanne and the rest of their awesome mechanics!
Receptionist was extremely rude the entire time i was on the phone, kept interupting and putting me on hold. Couldn't answer questions about status of vehicle, never called to discuss how much the repair was going to be before starting. And after picking up vehicle the inside smelled like they had smoked in it. GO SOMEWHERE ELSE.
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