What clients say about Arthur Pacheco Automotive in West Warwick Township (RI)
Pacheco Automotive did an all around great job and their customer service is just as a good. If I was able to give them more than 5 stars I definitely would.
If I could put zero stars, I would. This company used to be great, however they now no longer care about the average customer, they only care about their Jaguar & Land Rover contracts with dealerships. We had an appointment, dropped our car off to get fixed, received a rental and within 48 HRS they called stating they needed the rental back. I was told they would reschedule within a week or two and provide another rental, this was a flat out LIE. They never called, after several calls trying to make the follow up appointment, they kept repeating the same statement that they had more "Jaguars & Land Rovers" coming in from the dealership. The original rental agreement stated "return upon completion" but we were trusting and nice enough to bring it back and reschedule, all for them to NEVER reschedule or communicate at all. After more than (3) months after my last call to them and them not communicating at all, I called one final time to get the same answer as before, all while putting words in my mouth stating that they told me to go elsewhere after initially returning the rental (This is another LIE). They also told our insurance adjuster that "We never dropped off our vehicle" at the beginning of this entire process. As a second-generation customer I am absolutely appalled and strongly advise anyone to look elsewhere for automobile work. My father knew Arty and would be rolling over in his grave to find out how I was treated and how this company is now run.
Arthur Pacheco automotive has repaired a few of my cars after I have been hit on the road the service from start to finish was amazing they even repaired my wife’s car once great attention to detail and you can’t even tell the car was damaged returned cleaned and detailed like new condition thanks to Arthur and his staff
Great body shop. 2020 was not the year for my jaguar xe. I had 3 accidents and on all 3 occasions Pacheco automotive took incredible care of my vehicle. They worked with me and promptly got me a rental car each time. They treat your car like it was their own, which is more than you can ask for. Big thank you to the whole team, especially Cassandra for always coordinating with me and going above and beyond, and Bob for transporting my car!
This place has customer service that is second to none! Not to mention their work is absolute perfection! You hope you don't need body work but if you do this is the place.
Went to Lillies garage for oil change my car was ready in twenty minutes and I just made the appointment that weekend. He squeezed me in to make me happy. Great service at reasonable prices.
Who knew that auto body work could come out to be so positive. The overall experience was very good both in communication and the quality of work done . Thank you for making the difficult experience so pleasant Artie . and Cassandra .
Pacheco's is the best automotive shop in Rhode Island hands down. They are such a pleasure to work with and are honest and extremely helpful. My Range Rover needed a lot of work done and during it's time in the shop, they never cut any corners and make sure to do their job thoroughly and with integrity. Cassandra and the team are always a phone call away when we need them. Highly recommended & amazing company. Don't take your vehicle anywhere else.
Goes above and beyond. The best body shop for your Land Rover! I needed a whole new front bumper. They not only replaced it, but detailed my whole car. It looks and feels brand new :)
After my car got rear ended, I called Pacheco on the strong recommendation of someone I knew. They couldn't have been more courteous and professional. They drove out from Rhode Island to Boston - twice - to get my car and bring it back. When I did get it back it was in better shape than when I bought it. They kept me updated and informed throughout the entire process. All in all, 5 stars, would absolutely recommend Jerry and the entire Pacheco crew for any work. These guys rule.
I recently brought my car into Pacheco’s and couldn’t be happier with the results! My car was hit and they dealt with the insurance company 100% and fought to get my car done correctly. The customer service was amazing from everyone I encountered, especially Cassandra, who updated me EVERY step of the way. They went above and beyond all expectations and I would definitely go back in the future!
I would like to thank Artie office staff and mechanics very professional job from day one never had to deal with insurance company they do it all highly recommend them for all your autobody needs my truck came out amazing
Another glowing review for this company! Every step of the way the team at Pacheco exceeded expectations! They handled EVERYTHING, never had to speak to an insurance company once they had my car (which was picked up and a beautiful loaner car dropped off) to being so proactive- I never had to call for an update as they constantly check in, to the final delivery of my car. Honestly with the amazing detail and incredible precision of the work my car looks better and cleaner then when I bought it. The staff here truly is incredible and has the customers best interest in mind. 100% do not hesitate if you are looking h for a body shop for your Range Rover as their work is unparalleled.
I feel compelled to write this review after receiving absolutely outstanding customer service and repair results from Pacheco Autobody. From the very first phone call after my accident when they delivered a nearly new, completely detailed Range Rover Velar as my loaner car, to the friendly and complete updates on the work, to dealing with the insurance companies, to the end repair results (which is most important) Pacheco exceeded all expectations. Mr. Pacheco is a perfectionist and it shows throughout his organization. I rarely leave reviews but I could not help myself. If your car needs repair this is the body shop you should contact.
An absolutely fantastic auto body shop. It is very difficult to do high-quality work on an aluminum bodied car Archie and his crew did a fantastic job on my 2015 Range Rover when it was sideswiped on the right side. He coordinates with the Land Rover dealership to make sure that everything that needs to be replaced will be replaced with OEM parts. Go there first and then call your insurance company.
I've unfortunately had to visit Pacheco's twice due to 2 car accidents. He and his staff are FABULOUS! My car looked better than it did originally. They really do a professional job. They also detail your car too. They take care of the insurance company and can hook you up with a rental vehicle ( through a different company) on premesis. Both times were great experiences! Thank you Artie!
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