Reliable Collision Repair in
West Warwick Township (RI)

Everyone at reliable was great from the first call to when the vehicle was done. We were kept in the loop and the vehicle was done when they said it would be and was in pristine condition

Reliable did a fantastic job on my repair, start to finish. They are super friendly, take the time to understand and deal with the insurance nonsense so you don’t have to! The car was spotless and shined like new. We had one slight issue and the team took care of us and made us whole. I highly recommend Reliable for anyone who needs body work.

Nicole was absolutely incredible! From the very beginning, she went above and beyond to take care of everything with such kindness, professionalism, and genuine compassion. I was recovering from major surgery and ended up back in the hospital for another emergency procedure, but Nicole made sure I didn’t have to worry about a thing. She handled every detail, kept me updated, and treated me like family during one of the hardest times in my life. I’ll never forget how thoughtful and supportive she was — she’s truly one of a kind. The rest of the Reliable Collision team was just as amazing. They did a flawless job on my car — it looks brand new! Their attention to detail and pride in their work really show. NuCar Toyota of North Kingstown recommended Reliable Collision to me, and I’m so thankful they did. I’ll be recommending this company to everyone I know. They’ve earned not only my trust but my heartfelt gratitude.

Worst experience of my life. Told me they take care of everything then ended up totaling out my suv. They over priced the repairs to the extent that the sun was totaled. Costing me much of my time arguing and searching a for a new suv.

I had an outstanding experience from the moment I dropped my vehicle off for repairs through the day I picked it up. I highly recommend taking your vehicle to Reliable Collision Repair for any type of collision work needed.

Excellent service all the way around. Nicole was very helpful and my son’s car was fixed like new. Communication was excellent with text messages and phone calls. Definitely highly recommend this company. Very customer focused.

The office staff was pleasant, knowledgeable and service oriented. I was very confident that they would do a good job with my vehicle and they did.

Very professional! Kept me informed throughout the time they had my vehicle. They did a great job with the repair and even detailed it so it was spotless when I picked it up!

I have been an insurance broker for the past 15 years and accidents and claims can be a very painful process. This is truly not the case with Reliable Collision Repair. Bella, Aleksa and the rest of the amazing staff at Reliable Collision Repair made this not only painless but effortless. They literally handled everything from the towing, rental car, repairs and insurance claim. Truly could not have been more professional and car looks like it just came off the assembly line. Amazing to say the least!!

The team at Reliable Collision Repair are top notch! From the customer service folks in the front, to the techs in the garage, their work is the best I have had the opportunity to experience. My car looks great! My expectations were so far exceeded. Accidents happen. I'm so glad that I entrusted my car to the professionals at Reliable Collision Repair.

I’ve never had such a smooth experience!! This was my first accident and Reliable made it as pain-free as an accident can be. My 2021 Toyota RAV4 looks better than the day I drove it off the lot and I couldn’t be happier!! Thank you guys, and hopefully I won’t be needing body work in the near future but if I do you’ll be my first call!

Definitely rate them a 5 star! Kept in contact with Nicole, who was always informed about the progress of the repairs and with my insurance company. When I picked up my car we went outside and she went over all the repairs that they did to it. They also completely detailed my auto inside and out. Would definitely recommend them to anyone that needs auto collision repair. It was a pleasure doing business with them.

I had an amazing experience with reliable collision. I appreciated the consistent communication, keeping me informed every step of the way. The associates were all very professional and helpful and the repairs were completed earlier than expected, which was a nice surprise. My car looks as good as it did as the day I drove it off the lot . I will be going there for any future repair needs, 10/10 recommend.

Flawless job fixing the vehicle. Body gaps were factory tight and uniform for a perfect fitment. Repair and paint resulted in a better than factory experience. The staff was super friendly and helpful and the rental car was brand new. Always have the same perfect results using Reliable Collision for all the vehicles that have had to have body work done. There is no better body shop I have encountered.

Highly recommend; great body shop work, extremely pleased. Car was detail cleaned inside/out at time of pickup. Car rental on site - hassle free, convenient. Great 1st time experience.

Even though my car was deemed "totaled" by the insurance company and not repaired. Reliable collision has excellent customer service and was instrumental in getting the at fault parties insurance to respond. They also offer in-house direct car rentals and do direct billing to insurance company so no added expense or sales tax or the insurance company dragging their feet to approve repairs. I hope I don't need their services any time soon. But if I do, I'll come here first.

I had an excellent experience with Reliable. My 5 month old Tucson got rear-ended. I called Nucar Hyundai and they referred me to Reliable. My car was done a week early. I would refer Reliable to my best friend.

I was very impressed by the process with Reliable Collision from start to finish! The drop-off was fast and immediate. Alexis is friendly, knowledgeable, and welcoming and it was so nice of her to initiate the call to my insurance company especially when I was upset. The video let me know what to expect after drop-off. The app allowed me to track progress and feel informed. The rental was convenient and clean with a full tank of gas. My repair was completed earlier than expected which was a great surprise. The appraiser came out with me to my car to answer any questions I may have and was very professional and friendly as well. The shop is immaculate and you can tell the team has attention to detail. My car was given back to me washed and cleaned. I would recommend anyone to see Randy Bottella for their body repair needs!

My dad referred me to Reliable Collision Repair after I was rear ended and I have nothing but amazing things to say! They handled everything with the other driver’s insurance company, and provided me with a rental similar in body and size to mine which felt very personable. The work was completed before the estimated original date which was a total plus! My vehicle looks brand new and they detailed and washed it! They were absolutely terrific to work with - nice and accommodating - and when going through a frustrating time like a car accident, their understanding and personable service is the only one I would want and recommend! Thank you!

My car was restored to brand new condition. You couldn't tell that it had been in an accident. Office staff were very friendly and helpful. Reliable kept me updated throughout the process. I would highly recommend them.

Reliable Collision is amazing! They kept me informed throughout the whole process. Alexa and Nicole were so patient with the insurance companies and always kept me updated on any changes. When my car was returned, it was washed and detailed. The damage was completely fixed and it looked like a brand new car!! I will definitely recommend Reliable Collision to family/ friends. Thanks again!!

They did a great job on my car. They were very responsive and kept me on the loop with updates. I was able to rent a car at a reasonable rate directly from them which made the whole experience way less stressful. They worked directly with my insurance and I really didn't need to be involved. I would highly recommend.

Amazing Job…. My truck looks brand new again… don’t see any traces of damages and sooo cleaned inside and outside… Thank you Reliable Collision Team… Best regards ❤️

Within the past 5 years this is the second time that I have used them to repair my car after an accident. When I initially called they weren't booking any appointments for little over a month out. Though after explaining the situation to them within 48 hours they had me in a rental car ( that is, once I was able to sort everything out with the insurance companies). They sent me weekly texts with updates, and any time I called they accurately, efficiently, politely, and kindly answered any and all questions I had. My car was completed a whole week early, and it hasn't been this clean since the last time I used their services and they cleaned it. It was amazing and so exciting, my car looked and smelt great! I would absolutely 100% recommend them to anyone looking to have their car repaired! Amazing service, outstanding employee's, and their little furry friends that keep the customers company are a positive joy (and pleasant surprise)!

Amazing quality body work and customer service is fantastic always! I've brought 2 cars here so far and have yet to be disappointed! Every time I get my car back it looks brand new look nothing ever happened! Amber was fantastic dealing with me the entire time and how big of a pain in the butt I can be when it comes to my car! I totally recommend them and they have a customer for life with me because of how understanding and professional they are!!

Due to an unforeseen accident, I needed collision repair on my leased vehicle. So happy that I came here. All the work and communication were fantastic. Thank you again!

Reliable Collision Repair is an outstanding repair center. Customer service is excellent! To us customer service is #1 then obviously quality of services. A coyote ran infront of our brand new 2021 Kia Sorento on I-95 the night we picked it up from the dealership. Our Front bumber and radiator were destroyed. It was a devastating. The next day my husband called around and every repair center said because the car was so new it would be months before they could get parts especially with covid going on. So he called Bald Hill Kia and asked them what to do. They told him when they need body work Reliable Collision was where they bring their cars. Our experience with Reliable gave us peace of mind. We explained we wanted all genuine Kia parts and that we were waiting to hear from insurance. Despite only having a claim number they got to work right away. Covid did make things take a little longer than necessary but a month later and you can not tell the difference between our car and one at a Kia dealership. (Other than dirt and bugs from daily driving) The secretary was friendly, professional and responsive. Any questions she could not answer she got back to us very quickly. The service guys were great. At one point I just wanted to see it. Even though they were waiting for parts and it was missing whole bumper they brought it to the lot so I could see it. No one made me feel crazy or was annoyed with my request. Instead they said "Absolutely no problem." When we picked up our once again new car the owner came out and apologized for longer wait time, although it was completely out of his control. Not once did we even have to talk to insurance company they did all the work. Will not go anywhere else should we ever need to have body work again.